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windows 7 "help and support" is gone.


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#1 jsk4224

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Posted 16 September 2013 - 05:53 PM

anyone know how i get above back??

thanks,

john



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#2 jsk4224

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Posted 16 September 2013 - 05:59 PM

i mean when i click "help and support", nothing happens. will not open.



#3 TsVk!

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Posted 16 September 2013 - 09:02 PM

It's the first time I've ever seen anyone trying to turn it on, rather than off.

 

I think it may be activated............. control panel>programs and features>turn windows features on and off



#4 jsk4224

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Posted 17 September 2013 - 09:06 AM

that didn't work.



#5 sikntired

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Posted 17 September 2013 - 12:41 PM

You might try System File Checker. Open an elevated Command Prompt and Run as Administrator. When the Command Prompt screen opens type in

sfc /scannow (note space between "c" and "/"), then hit enter. Allow it to run and then restart.

 

If that fails to work then go to System Restore and you will be given a suggested restore point along with several others. Choose and highlight a restore point from when you remember this service was working. Click the "Next" button. Click the "Finish" button on the "Confirm Your Restore Point" screen. The computer will restart and automatically restore to the selected date.

Good Luck



#6 quietman7

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Posted 18 September 2013 - 09:07 AM

Have you tried using System Restore to return to a previous state before the problems began?
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#7 quietman7

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Posted 18 September 2013 - 09:09 AM

If System Restore does not work, according to Ronnie VernonMVP, Moderator at Microsoft Technet, this issue can sometimes be caused by bluetooth software which corrupts the help file. See this discussion thread.

CAUTION: This step involves making changes in the Windows registry. Always Create a New Restore Point and back up your registry before making any changes.

Also see I cannot open Help that was created in the Windows Help format.
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#8 jsk4224

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Posted 18 September 2013 - 03:17 PM

i will only use system restore as a last resort. and i'm reaching that point very quickly.

i do not have bluetooth.

 

and close to pulling my hair out, what's left up there.

 

tried several methods from microsoft's website, can't download their validation tool. they haven't written a program for 64b.

 

oh well, i'm still hopeful.



#9 TsVk!

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Posted 18 September 2013 - 05:00 PM

System restore is not destructive, don't be scared to do it....






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