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White Screen after desktop comes-up. Still lost.

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Posted 16 September 2013 - 04:24 PM

I'm new to all of this forum stuff so I would appreciate any help. 


I tried to search my topic but not sure if I have found a answer.


I have a HP M9500Y

              AMD Phenom X4 9750 Wuad Core

              8GB Ram

              750GB Hard Drive

              Nvidia GeForce 9500GS

              Vista OS

              Norton's 360

              Super Anti-spyware





When I started my desktop today it went normal until it got to the desktop. The desktop background came up but no icons. Than about 5-10 seconds after it came up it changed to a white screen. I shut off the power strip and restarted it but the same thing happened. I shut it off again and hit F8 to go into safe mode. Still no luck. I did not try Safe Mode with command prompt.


I am not too smart when it comes to computers. Probably know just enough to get into trouble. Any help would be appreciated.




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#2 jhayz


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Posted 17 September 2013 - 02:14 AM

:welcome: to Bleeping Computer :)


It seems there is a hardware problem on either the video card or monitor. Try removing the video card and connect VGA cable by onboard then check the difference.


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