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Windows 8 laptop slow and freezes, sometimes mouse doesn't work until I restart


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1 reply to this topic

#1 etech0

etech0

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  • 56 posts
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  • Local time:07:20 PM

Posted 16 September 2013 - 02:46 PM

Hi! 

 

My Windows 8 laptop is slow, and freezes a lot. Also, sometimes the mouse stops working - it can move around, but clicking doesn't work (in my mouse or with my touchpad), and I have to restart to fix that.

 

This is a work computer that I inherited from the person before me, so it's possible that there are viruses/who knows what on it. I ran a Windows Defender scan, and it came up clean.

 

Here's my dds and attach. Thanks!!!

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16688
Run by hudi at 15:41:25 on 2013-09-16
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.3961.1247 [GMT -4:00]
.
AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\dwm.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\AECLSr64.exe
C:\Program Files\Blue Coat K9 Web Protection\k9filter.exe
C:\Windows\system32\BtwRSupportService.exe
c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files (x86)\Google\Chrome Remote Desktop\29.0.1547.32\remoting_host.exe
C:\Program Files (x86)\Google\Chrome Remote Desktop\29.0.1547.32\remoting_host.exe
C:\Program Files\CrashPlan\CrashPlanService.exe
C:\Windows\system32\dashost.exe
C:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files (x86)\Microsoft Garage\Mouse without Borders\MouseWithoutBorders.exe
C:\Program Files (x86)\Microsoft Garage\Mouse without Borders\MouseWithoutBorders.exe
C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhostex.exe
C:\Program Files (x86)\Google\Update\1.3.21.153\GoogleCrashHandler.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4406.1205_x64__8wekyb3d8bbwe\LiveComm.exe
C:\Program Files (x86)\Google\Update\1.3.21.153\GoogleCrashHandler64.exe
C:\Program Files (x86)\TeamViewer\Version8\TeamViewer.exe
C:\Program Files (x86)\Microsoft Garage\Mouse without Borders\DDHelper.exe
C:\Program Files (x86)\TeamViewer\Version8\tv_w32.exe
C:\Program Files (x86)\TeamViewer\Version8\tv_x64.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Cirrus Logic Audio Panel\CirrusAudioPanel_Dell.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Box Sync\BoxSyncHelper.exe
C:\Program Files (x86)\BitTorrent Sync\BTSync.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Box Sync\BoxSync.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files\CrashPlan\CrashPlanTray.exe
C:\Users\hudi\AppData\Roaming\cubby\cubby.exe
C:\Program Files (x86)\Evernote\Evernote\Evernote.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files\AutoHotkey\AutoHotkey.exe
C:\Program Files (x86)\Everything\Everything.exe
C:\Program Files (x86)\System Registration\prodreg.exe
C:\Windows\SysWOW64\RunDll32.exe
C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
c:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\Evernote\Evernote\EvernoteTray.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\system32\RunDll32.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.2.9200.16683_none_62280e15510f8e79\TiWorker.exe
C:\Windows\system32\msiexec.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\sysWow64\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Users\hudi\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.my-online-search.com/?babsrc=HP_ofln&mntrId=E41D662737F72383&cat=delta&dlb=2&affID=122471
uDefault_Page_URL = hxxp://dell13.msn.com
mWinlogon: Userinit = userinit.exe,
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
BHO: Evernote extension: {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
uRun: [BitTorrent Sync] "C:\Program Files (x86)\BitTorrent Sync\BTSync.exe"  /MINIMIZED
uRun: [Google Update] "C:\Users\hudi\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [LogMeIn Cubby] <no file>
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
mRun: [CLMLServer_For_P2G8] "C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe"
mRun: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [Everything] "C:\Program Files (x86)\Everything\Everything.exe" -startup
mRun: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe  startup
mRun: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
dRun: [SearchProtect] \SearchProtect\bin\cltmng.exe
StartupFolder: C:\Users\hudi\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\cub.lnk - C:\Users\hudi\AppData\Roaming\cubby\cubby.exe
StartupFolder: C:\Users\hudi\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DEFAUL~1.LNK - C:\Users\hudi\Documents\Esti\default.ahk
StartupFolder: C:\Users\hudi\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\hudi\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\hudi\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\EVERNO~1.LNK - C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\BOXSYN~1.LNK - C:\Program Files\Box Sync\BoxSync.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\CRASHP~1.LNK - C:\Program Files\CrashPlan\CrashPlanTray.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\INTUIT~1.LNK - C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\QUICKB~3.LNK - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\QUICKB~1.LNK - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBWebConnector\QBWebConnector.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\QUICKB~2.LNK - C:\Program Files (x86)\Intuit\QuickBooks Enterprise Solutions 12.0\QBW32.EXE
mPolicies-System: PromptOnSecureDesktop = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: DisableCAD = dword:1
IE: Clip Image - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=4
IE: Clip selection - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=3
IE: Clip this page - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=1
IE: Clip URL - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: New Note - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\NewNote.html
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\AddNote.html
Trusted Zone: dell.com
Trusted Zone: salesforce.com
DPF: {9437EF71-9276-432D-AA74-CF8DA12EF11B} - hxxps://na6.salesforce.com/dwnld/mailmerge/AXMailMerge.cab
DPF: {AB883AA5-F28E-462B-B2D7-8E3717FE933C} - hxxps://na6.salesforce.com/setup/sforce/vm/SFCom.CAB
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{A573577A-6AA3-4542-B551-F87207D700DC} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{A573577A-6AA3-4542-B551-F87207D700DC}\16474777966696 : DHCPNameServer = 192.168.4.1 64.134.255.2 64.134.255.10
TCP: Interfaces\{A573577A-6AA3-4542-B551-F87207D700DC}\54374786562702D416C6B61602A457E64656662E08993702960586F6E656 : DHCPNameServer = 198.224.186.135 198.224.187.135
TCP: Interfaces\{A573577A-6AA3-4542-B551-F87207D700DC}\54875636574796675602C4F657E676560275962756C6563737 : DHCPNameServer = 10.71.0.1
TCP: Interfaces\{A573577A-6AA3-4542-B551-F87207D700DC}\8374E42453 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{A573577A-6AA3-4542-B551-F87207D700DC}\94844565 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{A573577A-6AA3-4542-B551-F87207D700DC}\F4074796D657D6C4 : DHCPNameServer = 167.206.112.138 167.206.7.4 192.168.1.1
TCP: Interfaces\{D8CFD8A8-C04F-4554-A297-A606F3E2C70E} : DHCPNameServer = 172.1.1.171
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - C:\Program Files (x86)\Intuit\QuickBooks Enterprise Solutions 12.0\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - 
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [QuickSet] c:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [Dell Audio] c:\Program Files\Cirrus Logic Audio Panel\CirrusAudioPanel_Dell.exe
x64-Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [BoxSyncHelper] "C:\Program Files\Box Sync\BoxSyncHelper.exe"
x64-mPolicies-System: PromptOnSecureDesktop = dword:0
x64-mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
x64-mPolicies-System: DisableCAD = dword:1
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: intu-help-qb5 - {867FCB77-9823-4cd6-8210-D85F968D466F} - <orphaned>
x64-Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
Hosts: 216.239.32.20 www.google.ae # bck9
Hosts: 216.239.32.20 www.google.at # bck9
Hosts: 216.239.32.20 www.google.be # bck9
Hosts: 216.239.32.20 www.google.ca # bck9
Hosts: 216.239.32.20 www.google.ch # bck9
.
Note: multiple HOSTS entries found. Please refer to Attach.txt
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\hudi\AppData\Roaming\Mozilla\Firefox\Profiles\v9od5gco.default\
FF - prefs.js: browser.search.selectedEngine - My Online Search
FF - prefs.js: browser.startup.homepage - about:home
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.153\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll
FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: c:\program files (x86)\real\realplayer\Netscape6\nprpplugin.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlchromebrowserrecordext.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlpepperflashvideoshim.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\npdlplugin.dll
FF - plugin: C:\Users\hudi\AppData\Local\Citrix\Plugins\104\npappdetector.dll
FF - plugin: C:\Users\hudi\AppData\Local\Google\Update\1.3.21.153\npGoogleUpdate3.dll
FF - plugin: C:\Users\hudi\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\hudi\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Users\hudi\AppData\Roaming\Mozilla\plugins\npo1d.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-07-24 13:05; foxmarks@kei.com; C:\Users\hudi\AppData\Roaming\Mozilla\Firefox\Profiles\v9od5gco.default\extensions\foxmarks@kei.com
FF - ExtSQL: 2013-07-31 12:53; isreaditlater@ideashower.com; C:\Users\hudi\AppData\Roaming\Mozilla\Firefox\Profiles\v9od5gco.default\extensions\isreaditlater@ideashower.com
FF - ExtSQL: 2013-08-27 10:51; jid0-XXocAsQYPfKHSY8ebTi0VcX8eNQ@jetpack; C:\Users\hudi\AppData\Roaming\Mozilla\Firefox\Profiles\v9od5gco.default\extensions\jid0-XXocAsQYPfKHSY8ebTi0VcX8eNQ@jetpack.xpi
FF - ExtSQL: 2013-09-16 09:25; {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}; C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext
.
============= SERVICES / DRIVERS ===============
.
R0 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2012-10-27 651832]
R1 bckd;bckd;C:\Windows\System32\Drivers\bckd.sys [2012-2-13 108304]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2012-11-3 92536]
R2 AECLFilters;Andrea Cirrus Logic Filters Service;C:\Windows\System32\AECLSr64.exe [2012-11-3 99696]
R2 bckwfs;Blue Coat K9 Web Protection;C:\Program Files\Blue Coat K9 Web Protection\k9filter.exe [2012-2-13 2122000]
R2 BcmBtRSupport;Bluetooth Radio Control Service;C:\Windows\System32\BtwRSupportService.exe [2012-11-3 2247992]
R2 chromoting;Chrome Remote Desktop Service;C:\Program Files (x86)\Google\Chrome Remote Desktop\29.0.1547.32\remoting_host.exe [2013-7-23 10192]
R2 CrashPlanService;CrashPlan Backup Service;C:\Program Files\CrashPlan\CrashPlanService.exe [2013-4-8 222720]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-11-3 7168]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-4-20 635104]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2012-11-3 166720]
R2 QBVSS;QBIDPService;C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2011-8-19 1248256]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [2013-8-14 39056]
R2 TeamViewer8;TeamViewer 8;C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe [2013-7-15 5071712]
R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\Drivers\TurboB.sys [2012-5-30 16168]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-11-3 365376]
R3 bcbtums;Bluetooth RAM Firmware Download USB Filter;C:\Windows\System32\Drivers\bcbtums.sys [2012-11-3 164152]
R3 BthLEEnum;Bluetooth Low Energy Driver;C:\Windows\System32\Drivers\BthLEEnum.sys [2012-7-25 202752]
R3 btwampfl;btwampfl Bluetooth filter driver;C:\Windows\System32\Drivers\btwampfl.sys [2012-11-3 126776]
R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\Drivers\btwl2cap.sys [2012-11-3 39736]
R3 CirrusLFD;CS42xxLowerFilter;C:\Windows\System32\Drivers\CSLFDx64.sys [2012-11-3 41328]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\Drivers\IntcDAud.sys [2012-11-3 342528]
R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2012-11-3 683664]
S2 CirrusAudioService;Cirrus Audio Service;C:\Program Files\Cirrus Logic Audio Panel\Cirrvus.exe [2012-8-6 7168]
S2 MouseWithoutBordersSvc;Mouse without Borders Service;C:\Program Files (x86)\Microsoft Garage\Mouse without Borders\MouseWithoutBordersSvc.exe [2012-4-2 20992]
S3 DellRbtn;Airplane Mode Switch;C:\Windows\System32\Drivers\DellRbtn.sys [2012-11-3 10752]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\Drivers\ssudbus.sys [2013-2-6 102936]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\Drivers\RtsUStor.sys [2012-11-3 252048]
S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\Drivers\ssudmdm.sys [2013-2-6 203544]
S3 TurboBoost;Intel® Turbo Boost Technology Monitor 2.6;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2012-5-30 149544]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\Drivers\usbaapl64.sys [2012-9-28 53760]
S3 WUDFWpdMtp;WUDFWpdMtp;C:\Windows\System32\Drivers\WUDFRd.sys [2012-7-25 198656]
.
=============== Created Last 30 ================
.
2013-09-16 15:43:53 -------- d-----w- C:\ProgramData\CrashPlan
2013-09-16 15:43:53 -------- d-----w- C:\Program Files\CrashPlan
2013-09-16 15:43:35 -------- d-----w- C:\Users\hudi\AppData\Roaming\CrashPlan
2013-09-16 15:38:59 -------- d-----w- C:\Users\hudi\AppData\Roaming\IObit
2013-09-16 13:29:47 -------- d-----w- C:\Users\hudi\AppData\Roaming\RealNetworks
2013-09-16 13:25:38 -------- d-----w- C:\Program Files (x86)\RealNetworks
2013-09-16 13:25:37 -------- d-----w- C:\ProgramData\RealNetworks
2013-09-16 13:21:20 -------- d-----w- C:\Program Files (x86)\Common Files\xing shared
2013-09-14 21:56:28 9515512 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{80E9C353-D421-400B-954C-19527A706B8E}\mpengine.dll
2013-09-12 21:54:45 965008 ------w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{A95D0A7D-1433-40EA-B580-DF100E86C92D}\gapaengine.dll
2013-09-12 21:54:15 9515512 ------w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2013-09-11 16:43:34 -------- d-----w- C:\junk
2013-09-11 15:05:55 -------- d-----w- C:\Program Files\My Dell
2013-09-11 13:40:01 -------- d-sh--w- C:\Windows\SysWow64\AI_RecycleBin
2013-09-11 13:40:00 -------- d-----w- C:\Program Files (x86)\Reason
2013-09-11 13:19:18 -------- d-----w- C:\Program Files\Eclipse
2013-09-10 18:58:00 -------- d-----w- C:\Users\hudi\AppData\Local\ElevatedDiagnostics
2013-09-10 18:30:12 -------- d-----w- C:\Users\hudi\salesforce.com
2013-09-10 17:04:42 -------- d-----w- C:\Users\hudi\AppData\Local\Babylon
2013-09-10 17:04:39 -------- d-----w- C:\Program Files\Unlocker
2013-09-03 13:46:27 -------- d-----w- C:\Users\hudi\.swt
2013-09-03 13:37:52 -------- d-----w- C:\Users\hudi\AppData\Roaming\salesforce.com
2013-08-26 18:51:00 -------- d-----w- C:\Users\hudi\AppData\Roaming\Sublime Text 2
2013-08-26 18:48:36 -------- d-----w- C:\Program Files\Sublime Text 2
2013-08-22 13:59:55 -------- d-----w- C:\Program Files (x86)\Prismatic Software
.
==================== Find3M  ====================
.
2013-09-16 13:20:08 499712 ----a-w- C:\Windows\SysWow64\msvcp71.dll
2013-09-16 13:20:08 348160 ----a-w- C:\Windows\SysWow64\msvcr71.dll
2013-09-10 19:57:40 973736 ----a-w- C:\Windows\System32\deployJava1.dll
2013-09-10 19:57:40 1095080 ----a-w- C:\Windows\System32\npDeployJava1.dll
2013-09-10 19:55:28 868264 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll
2013-09-10 19:55:28 790440 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-09-05 20:09:17 78296 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-09-05 20:09:17 694232 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-08-21 04:12:06 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-08-21 04:11:59 915968 ----a-w- C:\Windows\System32\uxtheme.dll
2013-08-21 04:11:59 53760 ----a-w- C:\Windows\System32\UXInit.dll
2013-08-21 04:11:07 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2013-08-21 04:11:04 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-08-21 04:11:04 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-08-21 02:34:51 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-08-21 02:06:11 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-08-21 02:06:06 44032 ----a-w- C:\Windows\SysWow64\UXInit.dll
2013-08-21 02:05:28 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-08-21 02:05:25 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-08-21 02:05:25 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-08-21 01:43:54 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-08-20 23:52:56 534528 ----a-w- C:\Windows\SysWow64\uxtheme.dll
2013-08-16 05:41:13 58200 ----a-w- C:\Windows\System32\drivers\dam.sys
2013-08-16 05:39:26 2371728 ----a-w- C:\Windows\System32\WSService.dll
2013-08-16 05:32:48 209200 ----a-w- C:\Windows\System32\NotificationUI.exe
2013-08-16 05:22:22 40448 ----a-w- C:\Windows\System32\wuapp.exe
2013-08-16 05:22:11 4917760 ----a-w- C:\Windows\System32\sppsvc.exe
2013-08-16 05:20:30 105984 ----a-w- C:\Windows\System32\WinSetupUI.dll
2013-08-15 22:43:21 35328 ----a-w- C:\Windows\SysWow64\wuapp.exe
2013-08-15 22:43:07 84992 ----a-w- C:\Windows\SysWow64\wudriver.dll
2013-08-15 22:43:07 126976 ----a-w- C:\Windows\SysWow64\wuwebv.dll
2013-08-15 22:43:03 562688 ----a-w- C:\Windows\SysWow64\WSShared.dll
2013-08-15 22:43:03 159232 ----a-w- C:\Windows\SysWow64\WSSync.dll
2013-08-15 22:43:02 83968 ----a-w- C:\Windows\SysWow64\OEMLicense.dll
2013-08-15 22:43:02 167424 ----a-w- C:\Windows\SysWow64\WSClient.dll
2013-08-15 22:43:02 143872 ----a-w- C:\Windows\SysWow64\Windows.ApplicationModel.Store.dll
2013-08-15 22:43:02 124928 ----a-w- C:\Windows\SysWow64\Windows.ApplicationModel.Store.TestingFramework.dll
2013-08-15 22:42:52 76800 ----a-w- C:\Windows\SysWow64\setupcln.dll
2013-08-15 22:42:47 91648 ----a-w- C:\Windows\SysWow64\sppc.dll
2013-08-07 05:15:02 144896 ----a-w- C:\Windows\System32\tssdisai.dll
2013-08-03 04:30:14 4038144 ----a-w- C:\Windows\System32\win32k.sys
2013-07-13 06:18:21 337408 ----a-w- C:\Windows\System32\wintrust.dll
2013-07-13 06:16:06 68096 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-07-13 06:16:06 1889280 ----a-w- C:\Windows\System32\crypt32.dll
2013-07-13 06:15:53 98304 ----a-w- C:\Windows\System32\apprepsync.dll
2013-07-13 06:15:53 124416 ----a-w- C:\Windows\System32\apprepapi.dll
2013-07-13 04:24:58 261120 ----a-w- C:\Windows\SysWow64\wintrust.dll
2013-07-13 04:23:11 1568256 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-07-13 04:23:03 87040 ----a-w- C:\Windows\SysWow64\apprepapi.dll
2013-07-13 04:23:03 74240 ----a-w- C:\Windows\SysWow64\apprepsync.dll
2013-07-09 08:04:07 120144 ----a-w- C:\Windows\System32\drivers\msgpioclx.sys
2013-07-09 06:18:21 439488 ----a-w- C:\Windows\System32\WerFault.exe
2013-07-09 06:07:17 2233168 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-07-09 04:25:45 385768 ----a-w- C:\Windows\SysWow64\WerFault.exe
2013-07-09 03:57:19 245760 ----a-w- C:\Windows\SysWow64\LocationApi.dll
2013-07-08 22:46:00 543744 ----a-w- C:\Windows\System32\wwanmm.dll
2013-07-08 22:46:00 414208 ----a-w- C:\Windows\System32\wwanconn.dll
2013-07-08 22:46:00 370688 ----a-w- C:\Windows\System32\Wwanadvui.dll
2013-07-08 22:45:16 312832 ----a-w- C:\Windows\System32\LocationApi.dll
2013-07-06 00:16:17 1025024 ----a-w- C:\Windows\System32\localspl.dll
2013-07-03 00:23:43 391168 ----a-w- C:\Windows\System32\Windows.Networking.BackgroundTransfer.dll
2013-07-03 00:23:12 778752 ----a-w- C:\Windows\System32\oleaut32.dll
2013-07-03 00:22:26 1300480 ----a-w- C:\Windows\System32\gdi32.dll
2013-07-03 00:11:23 268800 ----a-w- C:\Windows\SysWow64\Windows.Networking.BackgroundTransfer.dll
2013-07-03 00:11:02 551424 ----a-w- C:\Windows\SysWow64\oleaut32.dll
2013-07-02 00:44:14 36288 ----a-w- C:\Windows\System32\drivers\WdBoot.sys
2013-07-01 22:08:49 247216 ----a-w- C:\Windows\System32\drivers\WdFilter.sys
2013-06-30 22:30:14 67072 ----a-w- C:\Windows\SysWow64\openfiles.exe
2013-06-30 22:29:22 77312 ----a-w- C:\Windows\System32\openfiles.exe
2013-06-29 06:15:54 195416 ----a-w- C:\Windows\System32\drivers\sdbus.sys
2013-06-29 06:15:47 125784 ----a-w- C:\Windows\System32\drivers\dumpsd.sys
2013-06-29 05:43:16 327512 ----a-w- C:\Windows\System32\drivers\Classpnp.sys
2013-06-29 01:12:01 1022464 ----a-w- C:\Windows\SysWow64\gdi32.dll
2013-06-26 03:01:38 321536 ----a-w- C:\Windows\System32\drivers\udfs.sys
2013-06-26 02:59:34 341504 ----a-w- C:\Windows\System32\drivers\HdAudio.sys
2013-06-24 22:54:52 447488 ----a-w- C:\Windows\System32\wwansvc.dll
2013-06-24 22:54:45 74240 ----a-w- C:\Windows\System32\wcmcsp.dll
2013-06-24 22:54:45 263680 ----a-w- C:\Windows\System32\wcmsvc.dll
2013-06-19 05:36:21 183808 ----a-w- C:\Windows\System32\winmmbase.dll
2013-06-19 05:36:21 115712 ----a-w- C:\Windows\System32\winmm.dll
2013-06-18 22:38:00 160256 ----a-w- C:\Windows\SysWow64\winmmbase.dll
2013-06-18 22:38:00 125440 ----a-w- C:\Windows\SysWow64\winmm.dll
.
============= FINISH: 15:43:44.47 ===============
 

 

Attached Files



BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

  • Malware Response Team
  • 38,779 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:20 PM

Posted 20 September 2013 - 08:55 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.




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