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A few problems with Win 7


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#1 tryhard

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Posted 16 September 2013 - 12:49 AM

Hi, I originally posted this on am I infected but I may have driver or hardware problems. My main problem is that I can only get stable operating in safe mode, even then it's a bit iffy. On startup I have noticed the win logo has like a red halo around it, the welcome screend has horizontal lines across it, and when windows opens I get a flashing screen which eventually goes black.

When I open in safe mode. The screen is much more stable, however when I try to start a program it will drop into black and then back out again but not flashing as in normal mode. I am able to run anti malware progs safe mode and when I restart to normal it all seems ok for a while then goes all wierd again.

Just yesterday I started in normal mode and the laptop ran like there was nothing wrong with it, then after about 20 minutes, I closed out of one prog the screen went black and all the problems started again.

I am running Win 7 on a HP pavilion dv7, about 2 years old. Any help would be much appreciated.

Thanks

Dave

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#2 Korkel

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Posted 16 September 2013 - 03:42 AM

Are all your drivers up-to-date, is the video card Windows 7 ready?



#3 tryhard

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Posted 16 September 2013 - 04:23 AM

I would imagine that the drivers should be up to date as this is a registered version and open for regular Win updates. The video card is original equipment and the notebook was purchased Win 7 ready. Not sure how I would check otherwise.

#4 hamluis

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Posted 16 September 2013 - 09:21 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#5 dc3

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Posted 16 September 2013 - 11:34 AM

The integrated graphics on this computer is a Nvidia GeForce GT 230M.

 

This sounds like it may be a driver issue, the MiniToolBox may substantiate this.

 

If it is, you should download the drivers from Nvidia, but do not install them until you have uninstalled the old drivers.

 

Uninstall the old drivers in the Control Panel under Uninstall a program, uninstall the graphics driver last.

 

Install the new drivers.


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#6 tryhard

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Posted 16 September 2013 - 03:33 PM

Hi again, link to speccy http://speccy.piriform.com/results/bIFjtsrA4YsWSoqEgPaAeiJ

 

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Dave (administrator) on 17-09-2013 at 06:31:53
Running from "C:\Users\Dave\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/17/2013 06:17:52 AM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to post message to CCC

 

Error: (09/15/2013 08:44:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: Dwm.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc541
Faulting module name: atidxx64.dll, version: 8.17.10.331, time stamp: 0x4d1cfff7
Exception code: 0xc0000005
Fault offset: 0x000000000028a96a
Faulting process id: 0x714
Faulting application start time: 0xDwm.exe0
Faulting application path: Dwm.exe1
Faulting module path: Dwm.exe2
Report Id: Dwm.exe3

 

Error: (09/15/2013 06:45:48 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: mcepg, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80070020

 

Error: (09/15/2013 06:45:43 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: ehRecObj, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80070020

 

Error: (09/15/2013 06:45:42 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: Microsoft.MediaCenter.UI, Version=6.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x80070020

 

Error: (09/15/2013 06:45:19 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070020

 

Error: (09/13/2013 08:19:30 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPOSD.exe, version: 1.3.5.0, time stamp: 0x4e4e0737
Faulting module name: HPOSD.exe, version: 1.3.5.0, time stamp: 0x4e4e0737
Exception code: 0xc0000005
Fault offset: 0x00005ad0
Faulting process id: 0xe44
Faulting application start time: 0xHPOSD.exe0
Faulting application path: HPOSD.exe1
Faulting module path: HPOSD.exe2
Report Id: HPOSD.exe3

 

Error: (09/13/2013 08:19:30 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPMSGSVC.exe, version: 2.5.2.0, time stamp: 0x4e1a9177
Faulting module name: HPMSGSVC.exe, version: 2.5.2.0, time stamp: 0x4e1a9177
Exception code: 0xc0000005
Fault offset: 0x0000368f
Faulting process id: 0xe3c
Faulting application start time: 0xHPMSGSVC.exe0
Faulting application path: HPMSGSVC.exe1
Faulting module path: HPMSGSVC.exe2
Report Id: HPMSGSVC.exe3

 

Error: (09/13/2013 08:16:23 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15413

 

Error: (09/13/2013 08:16:23 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15413

 

System errors:
=============
Error: (09/16/2013 09:07:20 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.

 

Error: (09/16/2013 09:04:10 AM) (Source: Service Control Manager) (User: )
Description: The Task Scheduler service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

 

Error: (09/16/2013 09:02:44 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (09/16/2013 09:02:44 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (09/16/2013 09:02:44 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (09/16/2013 09:02:44 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (09/16/2013 09:02:43 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (09/16/2013 09:02:43 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (09/16/2013 09:02:42 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

 

Error: (09/16/2013 09:02:40 AM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

 

Microsoft Office Sessions:
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Deal Spy (Version: 1.26.153.1)
Dora's World Adventure (Version: 2.2.0.95)
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ESET Online Scanner v3
ESU for Microsoft Windows 7 (Version: 1.0.0)
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FATE (Version: 2.2.0.95)
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Google Update Helper (Version: 1.3.21.153)
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Windows Driver Package - Nokia Modem  (02/25/2011 7.01.0.9) (Version: 02/25/2011 7.01.0.9)
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WinRAR 4.01 (64-bit) (Version: 4.01.0)
WinSettings (Version: 8.1)
WinX DVD Copy Pro 3.4.3
World Cup Cricket 20-20 (Version: 2.2.0.95)
Zuma Deluxe (Version: 2.2.0.95)

 

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 8139.86 MB
Available physical RAM: 4942.71 MB
Total Pagefile: 16277.9 MB
Available Pagefile: 12599.13 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.61 MB

 

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:682.37 GB) (Free:594.62 GB) NTFS
2 Drive d: () (Fixed) (Total:698.63 GB) (Free:382.79 GB) NTFS
3 Drive e: (RECOVERY) (Fixed) (Total:15.97 GB) (Free:1.97 GB) NTFS
5 Drive g: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.08 GB) FAT32

 

========================= Users: ========================================

User accounts for \\DAVE-HP

Administrator            Dave                     Guest                   

**** End of log ****

 

Cheers

Dave


Edited by hamluis, 18 September 2013 - 08:25 AM.


#7 Korkel

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Posted 17 September 2013 - 02:05 AM

Just a quick advice, delete this version of Java: Java™ 6 Update 39 (64-bit) (Version: 6.0.390)

 

It is very outdated and gives you more access for hackers. (Sorry for bad grammar).



#8 tryhard

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Posted 17 September 2013 - 05:33 AM

Thanks Korkel good to keep on top of these things.

#9 hamluis

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Posted 17 September 2013 - 12:22 PM

Path: C:\Program Files (x86)\IObit\Advanced SystemCare
 
I suggest you uninstall this application.  BC does not support the use of "registry cleaners/optimizers".
 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

In fact...I suggest uninstalling anything installed connected with Iobit.  You may want to look at Some Links Re Iobit.

 

I would also uninstall Process Lasso.

 

After the above, I would run the chkdsk /r command...and see how the system responds from that point forward.

 

As previously noted...you have two out-of-date versions of java installed, you may want to visit the java site for the latest version.

 

Why should I remove older versions of Java from my system - http://www.java.com/en/download/faq/remove_olderversions.xml

 

Verify Java Version - http://java.com/en/download/installed.jsp

 

Louis



#10 tryhard

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Posted 17 September 2013 - 04:13 PM

Hello Louis, I have uninstalled all iobit software, process lasso, older versions of java and updated my java application. I have tried to run chkdsk/r but Win cannot find file, can I download it from somewhere? In the meantime I will read up on those links.

Thanks

Dave

#11 tryhard

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Posted 17 September 2013 - 10:19 PM

Ok back again, I did not realize iobit was so dangerous. Have run chkdsk/r from the command prompt, but no luck screen is still black, maybe damage has already been done with no quick fix available.

Dave

#12 hamluis

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Posted 18 September 2013 - 08:49 AM

Not sure why ATI processes/software...are reflected on a system employing Intel onboard video...but you have such.

 

Network Location Errors...I have no clue.  You also seem to have errors related to HP that I have no clue about.

 

Such errors may indicate a hard drive problem...or file corruption of the existing Windows install.

 

If it were me...I would first run diagnostics on both hard drives.

 

Then I would try running the sfc /scannow command on the Windows partition.

 

Louis



#13 tryhard

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Posted 18 September 2013 - 07:05 PM

Hello again Louis,  I have run diagnostics on the hard drives and the result was pass on both instances, I then ran the sfc utlity from the command prompt and had a positive result as well with no damaged files.

 

At present the system is much more stable but the problems with pixelation and colour persist.

 

If I have problems with HP software installed on this machine, perhaps it would be prudent to delete such software, your thoughts are most welcome.

 

Also problems with keyboard.

 

But maybe my problems could be hardware related, I have noticed when opening and closing the lid the screen goes black and when I riggle it the display reappears.

 

Dave


Edited by tryhard, 18 September 2013 - 11:02 PM.


#14 hamluis

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Posted 19 September 2013 - 08:38 AM

Well...I can't advise on deleting HP software...I don't know what they've installed that's necessary and what is nonsense.  An HP support forum could probably provide better guidance on such.

 

If you think that you have hardware problems...the prudent thing to do (since this is a laptop), IMO, would be to restore to factory defaults.  That is the only real base which would allow anyone to determine if the motherboard, keyboard, etc...are malfunctioning.

 

If the system has HP-installed hardware diagnostics...by all means, run such and review the results carefully.

 

There are limited options for a user on a laptop for troubleshooting, IMO.

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01443317

 

Louis



#15 tryhard

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Posted 20 September 2013 - 03:31 PM

Hello again Louis,  overall we did not find any glaring errors with my software, however the machine seems to be running better, maybe te iobit software was part of the problem.  At this point in time, I feel that there may be a loose or broken wire in the hinge of the laptop screen, if this is the case it is probably beyond my means of repair and I might have to relent and seek repair from a specialist in this area.

 

I would like to take this opportunity to thank you and others for all the professional help and advice that I have recieved dealing with this issue.

 

Thankyou again

 

Dave






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