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Red X in MS Outlook


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#1 iamjingles

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Posted 15 September 2013 - 01:02 PM

I get the dreaded red x in the upper left hand corner instead of a picture.  I have made sure that under Tools, Trust Center, Automatic Download box is Unchecked.  Before I do a restore does anyone have a suggestion?  I have searched the internet and tried some suggestions that are within my comfort level of trying.  Thank you!


Edited by hamluis, 15 September 2013 - 02:48 PM.
Moved from Win 7 to Business Applications - Hamluis.


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#2 dc3

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Posted 15 September 2013 - 01:28 PM

Which version of Outlook are you using?

 

There are instructions to resolve this issue, but they are specific to the versions you are using.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 iamjingles

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Posted 15 September 2013 - 01:32 PM

I'm using Win 7.  Sorry I forgot to mention that.



#4 dc3

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Posted 15 September 2013 - 01:40 PM

MS Outlook is a separate application and is also is a personal information manager as part of the Microsoft Office Suite.  This is the version we need.

 

Let's try this, it will provide me with this information.

 

Please download and install Speccy to provide us with information about your computer.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click in the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 iamjingles

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Posted 15 September 2013 - 01:50 PM

Well, everything went fine until I wanted to post what was on the clipboard.  Didn't have an option to paste.  What info to you need from Speccy?  I have Win 7 Home Premium, 64 bit.  Does that help?


Edited by iamjingles, 15 September 2013 - 02:00 PM.


#6 dc3

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Posted 15 September 2013 - 02:04 PM

The version of you Microsoft Outlook.

 

There is no information in the Speccy log which contains any personal data.  I'm asking you to do this in order to get the information I requested as quickly as possible.

 

My wife works on Sundays and will be home in a couple of hours, still being newly weds after sixteen months I'm stingy about my free time when she is home. :)  


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 iamjingles

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Posted 15 September 2013 - 02:09 PM

I totally understand. I know it doesn't give any personal info.  I'm trying to post the info from Speccy to you that I put on my clipboard BUT when I right click in this reply section as you instructed, PASTE is not an option given.  So how do I get the Speccy info to you?  Congrats on your marriage!  The version says Microsoft Office Outlook 2007 SP3.  This info comes from the 'help' button clicking on 'about'.


Edited by iamjingles, 15 September 2013 - 02:12 PM.


#8 dc3

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Posted 15 September 2013 - 02:20 PM

Did you click on Close after clicking on Copy to Clipboard?

 

Did you receive a message explaining that there is a newer version when you started the Speccy?  If you do you should click on No and continue.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 iamjingles

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Posted 15 September 2013 - 02:26 PM

No, I didn't close the Speccy info box.  When I went to download the updates, Malwarebytes was very unhappy so I won't do the updates.  I'll try again, this time closing after clicking on copy to clipboard.



#10 iamjingles

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Posted 15 September 2013 - 02:33 PM

  1. http://speccy.piriform.com/results/NCKeh6O47iubYq4xk8fMGql

     



#11 dc3

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Posted 15 September 2013 - 02:43 PM

To quote Google Chrome when it makes and error "Aw Snap"!

 

Let's try this a different way.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkbox:
 
 List Installed Programs
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
This is what comes from trying to hang wallpaper with one are, vacuum the floor, and help multiple members here at the same time.  That's my story, and I'm sticking to it. :whistle:  
 
Thanks for the congrats, I waited twenty years to find this lady.

Edited by dc3, 15 September 2013 - 02:44 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 iamjingles

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Posted 15 September 2013 - 02:48 PM

Here you go - still don't see what you get from this that I didn't already give you.

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Donna (administrator) on 15-09-2013 at 14:47:05
Running from "C:\Users\Donna\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.8.800.174)
Adobe Help Center 2.1 (Version: 2.1)
Adobe Photoshop Elements 5.0 (Version: 5.0)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Adobe Shockwave Player 12.0 (Version: 12.0.3.133)
Carbonite (Version: 5.4.9 build 3415  (Aug-27-2013))
Carbonite Mirror Image (64-bit) (Version: 5.1.13813.2115)
Everything 1.2.1.371
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
Google Update Helper (Version: 1.3.21.153)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Standard 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.3.0216.0)
Microsoft Security Essentials (Version: 4.3.216.0)
NVIDIA 3D Vision Driver 311.06 (Version: 311.06)
NVIDIA Control Panel 311.06 (Version: 311.06)
NVIDIA Drivers (Version: 1.5)
NVIDIA Graphics Driver 311.06 (Version: 311.06)
NVIDIA Install Application (Version: 2.1002.108.688)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1106)
NVIDIA Update 1.11.3 (Version: 1.11.3)
NVIDIA Update Components (Version: 1.11.3)
Revo Uninstaller 1.95 (Version: 1.95)
Speccy (Version: 1.23)
swMSM (Version: 12.0.0.1)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825641) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)

**** End of log ****



#13 dc3

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Posted 15 September 2013 - 03:18 PM

It would seem that hamluis deemed this to be a business issue and moved it to the Business Applications without leaving any breadcrumbs to follow.

 

The MiniToolBox gave me the information which I needed.  That's the good news

 

Have you ever edited the registry before?  This is the other side of the good news, bad news.

 

Did Office 2007 come installed on this computer?

 

Please post the make and model of this computer.


Edited by dc3, 15 September 2013 - 03:19 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 iamjingles

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Posted 15 September 2013 - 03:28 PM

I have used registry cleaners and yes, Office 2007 did come installed.  It was reinstalled when I needed a new hard drive over a month ago.  It's an HP computer.  Model - if you mean my CPU that info in on Speccy.  My issue with the red x's started this morning. Everything worked fine until then.  I'll just do a system restore.  I like the Speccy program - thanks for the intro to that.  Better than Belarc in some ways.  Also, I'll install CCleaner again (which I previously had many issues with) and that will help with some things.  Yesterday I uninstalled my paid version of Avast - buggers - wouldn't help me unless I paid between $120-$170 and it's their problem, not my computer.  So I need to replace that with something else.  Hope the CA fires are not near your home.  I love northern CA.  Thanks again.



#15 dc3

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Posted 15 September 2013 - 03:55 PM

I was not referring to registry cleaners, but since you mention this I should explain that Bleeping Computer does not endorse the use of registry cleaners or optimizers.  Registry cleaners if used improperly can render your computer inoperable.  If you are going to continue to use Ccleaner I would suggest not using the registry cleaner portion of this software.

 

The registry is explained here.

 

Avast has a free antivirus which I use and find it more accurate that the paid for version of AVG which a friend gave me a copy of.  http://www.avast.com/eng/programs.html

 

Let's hope that the people who reinstalled your copy of "Windows 7 set a new restore point after making the installation, if they did we may get lucky and be able to do a System Restore.

 

Click on the Start orb startorb_zps06e1f985.png.
 
In the Search programs and files box type System Restore.
 
Under Programs right click on System Restore, then click on Run as administrator
 
When System Restore opens click on Next
 
You should now see your restore points listed by time and date, click on a restore point prior to the time your problem started, then click on Next.
 
Click on Finish to initiate the the restore.
 
My significant other called to tell me that she is going shopping before coming home from work, so it looks like I will have more time, and maybe less money. :lmao:
 
I'm hoping the the System Restore works, while I'm waiting to see how this goes I will check out another possible options.
 
The american fire was twenty miles away as the crow flies from our home.  There was visible smoke for two weeks.  This fire started on the north wall of the canyon which the north fork of the American rivers runs through.  The wind blew it across to the south wall, otherwise it could have become a real problem for us here.  The rim fire has become the third largest fire in California history, and is still burning.
 
I just noticed something odd, you are running the 64-bit operating system, but the Office updates are for the 32-bit operating system.

Edited by dc3, 15 September 2013 - 03:58 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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