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BSOD Problems


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#1 mark2013

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Posted 15 September 2013 - 04:38 AM

Split from http://www.bleepingcomputer.com/forums/t/505060/win7-bsod/#entry3157951 - Hamluis.

 

 

Hi Anshad. I have a near identical problem. do you mind if I send the logs/data as above? thanks

 

The link for all the needed files including speccy and minitoolbox and dumps is http://www.sendspace.com/file/7z1yju


Edited by hamluis, 15 September 2013 - 06:26 AM.
PM sent new OP - Hamluis.


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#2 Anshad Edavana

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Posted 15 September 2013 - 05:07 AM

:welcome: to the forum mate.

 

Thanks for uploading the log files. We will keep you posted after analyzing them. Meanwhile can you provide a little background info about the issue ?. How exactly it started and what are the last hardware or software changes made to the system ?.


Edited by Anshad Edavana, 15 September 2013 - 05:08 AM.


#3 mark2013

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Posted 15 September 2013 - 05:28 AM

Has been random blue screening for a few weeks. No hardware updates at all and just software updates that I can recall. It is giving out virtually identical info as the initial post here.

Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Caused By Driver  : tcpip.sys
Caused By Address : tcpip.sys+622ce

Parameter 4       : fffff880`01e622ce

 

 

the frequency of the bsod is from 2 hours to 6 hours randomly. I was trying to id the program at fault but was falling short in skills to pin point it. I got it down to a tcpip stack issue but not sure which program is corrupting it. tried applying hoxfix kb977067 but fix was not applicable for this version of win 7 x64.

 

Let me know if you need any more info and thanks for having a look

 

Mark



#4 Anshad Edavana

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Posted 15 September 2013 - 05:44 AM

Hi

 

A quick look at the dump shows the BSOD issues are probably caused by KmxFilter.sys, which is a part of Total Defense Antivirus.

fffff880`0338c5a8  fffff880`047b2be7Unable to load image \SystemRoot\system32\DRIVERS\KmxFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for KmxFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for KmxFilter.sys
 KmxFilter+0x6be7

 

Please follow the below steps.

 

:step1: Uninstall Total Defense Internet Security suit as a test.

 

Please uninstall Total Defense and all of it's components completely from the system. 

 

http://totaldefense.iyogi.com/?p=371

 

Even freeware AV solutions are better than this product. I wonder how did you ended up in buying such a low rated AV solution.

 

We recommend Microsoft Security Essentials as the primary antivirus. It is absolutely free and won't cause BSOD issues.

 

http://www.microsoft.com/en-in/download/details.aspx?id=5201

 

I :step2: Update chipset drivers.

 

This is not directly related to the BSOD issue but event log shows some possible outdated SATA controller driver.

Error: (09/15/2013 11:28:26 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (09/15/2013 11:28:25 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

1. Uninstall Intel® Rapid Storage Technology first. It is not needed on non RAID configurations.

 

2. Download and install latest chipset driver from the below link.

 

    https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/20775/eng/infinst_autol.exe&lang=eng&Dwnldid=20775&ProductID=816&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Installation+Utility

 

 

Post your findings after following the above steps. If the issue continues (i hope to not ), upload the new dumps. 



#5 mark2013

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Posted 15 September 2013 - 05:51 AM

Wow thankyou so much for the quick reply. Will remove the program now and test for a day and report back on here for confirmation. I am very confident you are right. I will also see if i can decypher how you got that deduction so I can help other on here as well. Your knowledge is worth selling :) thanks so much



#6 mark2013

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Posted 17 September 2013 - 04:00 AM

Has been two days and no blue screens so I am declaring this as a huge success from Anshad. Thankyou so much. I am now grabbing a copy of windbg to learn how to read memory dump files like you would have and hopefully return the favor to a user on here in the future. Sidenote Total defense is utter garbage and i am now using microsoft security essentials. Three cheers for Anshad and this forum in general

#7 Anshad Edavana

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Posted 17 September 2013 - 04:10 AM

Glad to be able to help  :thumbup2:

 

If you are interested in debugging crash dumps, i highly recommend grabbing a copy of Windows internals by Mark Russinovich. That will help you better understand how Windows kernel works, how memory management works, and how device drivers interacts with each other etc.

 

http://technet.microsoft.com/en-in/sysinternals/bb963901.aspx

 

Also watch this nice 9 part video tutorial by the same author.

 

http://www.youtube.com/playlist?list=PL699ED972B0F6B182


Edited by Anshad Edavana, 17 September 2013 - 04:10 AM.





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