A customers Toshiba Laptop does not have the S key working.
They have given the model and part number, - it's a Portege R500-11Z which is discontinued.
I'm considering trying to find the replacement parts for them. I would like to know:
1) What would be the possible reasons for the key not working? & best way to troubleshoot the issue?
2) If the keyboard does need to be replaced, what parts are needed to do this?