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Microsoft Security Essentials folders now listed as "junctions"


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#1 gwhiz9999

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Posted 14 September 2013 - 10:01 PM

I was recently hit with some virus/malware that I have deleted via MalwareBytes, but MSE would not function, with anything in the main MSE folder being clicked on telling me that it isn't accessible by the system.  After trying to uninstall/remove MSE, the files would not delete.  I was dinking around the internet, looking for a solution and I found a tip that that main folder could be renamed, so I did that, and reinstalled a fresh copy of MSE under the previous file folder name that it would normally go into.  It works.  Seemingly, MSE is working properly, and I don't think there are any other specific functionality problems with my PC, but I still can't delete some of the stuff in that folder, or that folder itself.  With CMD I was able to use "del" to remove all of the individual files, but the 4 folders "Antimalware" - "Backup" - "Drivers" and "en-us" are still not accessible.  In "dir" under a command prompt, they are NOT listed as <DIR>, rather they are <JUNCTION>.  I have tried to use "Junction v1.06" to get rid of them with the -d command, but it is either not effective, or I am not clear on exactly what I am supposed to be typing in the command.  I don't remember what I used, but I remember some log telling me that they were each a "SYMBOLIC LINK".  I don't know if that is distinct from a junction or not, or if that is the reason that the junction removal is not working on it.  As I said, my PC SEEMS to be ok, but I am on it constantly and need it to function reliably, and I am a bit disconcerted by the fact that that stuff is still on here, and I can't get rid of it.  I am concerned that there is still a problem with my system, or that one might arise any minute.  I have Windows XP.  Any help you can provide would be greatly appreciated, and I will do my best to clarify the circumstance or provide additional information as needed.  Thanks in advance.



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#2 xXToffeeXx

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Posted 15 September 2013 - 03:38 AM

The junctions on MSE and windows defender are normally part of what ZeroAccess does, if you had been able to delete the folders then your computer would be unbootables because of where the junction leads to.

There could be other damage to services as well, although without logs this is hard to confirm. You could make a topic here: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/ following the steps here: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/#entry1617218
Then you would be in good hands as the malware response team are trained to deal with this. They would also make sure your computer is completely clean. If you choose this then tell me and make sure you put a link to your new topic here.


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#3 quietman7

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Posted 15 September 2013 - 07:59 AM


After following xXToffeeXx's instructions and posting a log, it would be helpful if you replied back in this thread with a link to the new topic so we can closed this one.
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#4 gwhiz9999

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Posted 16 September 2013 - 05:18 PM

Toffee, I appreciate the response, but I am afraid the first part of it misses what my issue is.  The folders I named that are now listed as "junctions" didn't used to be junctions.  I can't delete them because something happened to them that changed their very nature.  I can't open them, and I can't even access them.  The reinstalled MSE folders are NOT listed as "junctions" and are <DIR>, like they are supposed to be, and I CAN open them.  I should be able to delete the old folders, but something happened to them when I was infected with whatever it was.  I am not sure if you mean for me to not post here any more, and to only post on the other board to which you posted a link, or if I should post both here and there.

 

quietman7, I don't know what log it is that I am supposed to post, but I will see if what you mean is specifically explained on one of those links.



#5 quietman7

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Posted 16 September 2013 - 05:35 PM

Many of the tools we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a DDS log for further investigation.

So this is what xXToffeeX asked you to do.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
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#6 Animal

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Posted 07 November 2013 - 10:40 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/513319/moved-topic-microsoft-security-essentials-folders-now-listed-as-junctions/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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