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Gateway Laptop HD not starting


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#1 chestnut212

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Posted 14 September 2013 - 07:36 PM

My husband has a Gateway laptop NV79, Windows 7

CPU: Intel Core i3 CPU, 2.13 GHz

HDD Model Name:  ST9500325AS, 500 GB

 

The laptop was running fine until some point yesterday when he attempted to start up, and he got a message "could not find a disk to boot". Today when I try to start the laptop, there is just a blank screen. I can't get to safe mode, but can get into setup or the boot menu. It is setup to boot from the HD first. I don't have a boot CD to use. I don't know if this is a HD failure or an infection. Help!

 


Regards,
Barbara

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#2 Netghost56

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Posted 14 September 2013 - 09:48 PM

to explain it simply, the computer can no longer see the hard drive. I would not panic yet. You should take the laptop down to a shop. They will pull the hard drive and check to make sure it is functioning. If you have not already made a backup they may be able to pull the data off of it.

#3 hamluis

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Posted 15 September 2013 - 11:43 AM

I would not take the drive or system anywhere :).

 

If there is another system in the house...the hard drive can be removed and attached to the second system...first, for attempted data retrieval purposes...second, to run the hard drive manufacturer's diagnostic to determine functional status of the drive.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis



#4 Netghost56

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Posted 16 September 2013 - 09:17 AM

I only mentioned taking it to a shop if you did not feel comfortable attempt to work on it yourself. You can certainly test the hard drive if you have another computer available.



#5 chestnut212

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Posted 23 September 2013 - 02:59 PM

I removed the hard drive from the laptop and used the Sea Gate tools for DOS with another system to try to diagnose the problem drive, but only the hard drive from the external system was recognized. Is there any other means of recovering the data and/or the hard drive?

 

Thanks,

Barbara


Regards,
Barbara

#6 hamluis

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Posted 24 September 2013 - 02:07 PM

The SeaTools diagnostic...won't save any data, won't repair any problems.  Its purpose is to inform you of the functional status of the hard drive, nothing else.

 

Inability of the tool to detect your drive...is not a good thing.

 

Your chances of recovering data, at this point...look slim to me but nothing ventured, nothing gained.

 

Data Recovery , GParted, AA - http://www.bleepingcomputer.com/forums/topic474881.html

 

Data Recovery Using Puppy Linux, Brooks - http://www.bleepingcomputer.com/forums/t/489067/dual-boot-system-bluescreens-1-of-my-startup-choices/

 

Louis



#7 Netghost56

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Posted 24 September 2013 - 02:57 PM

Do you know if SMART was enabled? Did your husband get a warning message during boot, before this happened? Did anyone make any changes to BIOS? How about removing/changing drivers? Disabling/uninstalling a hard drive driver will make a drive unbootable in rare cases.

 

Is the drive visible in the secondary system when running Windows?

 

Do you know if the laptop was recently dropped?



#8 chestnut212

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Posted 24 September 2013 - 10:06 PM

Netghost56, SMART was enabled. The laptop had been on and working in our home office that morning. My husband went in to use it, and there was a black screen with a message to the effect "could not find a disk to boot."

 

Nothing was changed recently on the computer, and it was not dropped. I'll check to see if the drive is visible on the secondary system when Windows is running, but I doubt it.


Regards,
Barbara

#9 chestnut212

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Posted 24 September 2013 - 10:23 PM

Louis, I will try the data recovery methods in your post within the next few days. I will post the results. Thanks very much for your help.


Regards,
Barbara

#10 chestnut212

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Posted 08 November 2013 - 04:10 PM

Sorry for the late response, but we had to purchase a new hard drive and were unable to recover data from the old one. My husband had backed up most of his data, so it could have been much worse. Thanks for your help.


Regards,
Barbara

#11 hamluis

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Posted 09 November 2013 - 01:01 PM

Sorry you could not recover data, but the fact that the diagnostic reflected nothing was an indicator of what to expect.

 

I'm compelled the mention the importance of doing routine backups because...hard drives are the system component most likely to fail at any given moment...and that's where every bit of data on a system rests.

 

Happy computing :).

 

Louis






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