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My mothers Win XP computer booting up and running slow


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#1 ddad62

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Posted 14 September 2013 - 07:28 PM

Hello,

 

I am in need of some help improving the performance of an older Win XP Compaq computer.  Mom just wants to do some email and do some light web surfing for recipies and stuff.

 

I had installed Maleware bytes and Spybot...but now I have hauled it to my home to improve its performance and it isn't connected to the internet.  I'm hopeing to DL programs or updates to my laptop and save to a thumb drive to help hers run better.. slow start-up, slow loading...ect.

 

Thanks,

 

David



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#2 JHMcG

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Posted 14 September 2013 - 07:56 PM

Try installing Crap Cleaner - that usually helps quite a bit if it is used regularly. I use Crap Cleaner 3.03 on my machine daily.



#3 hamluis

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Posted 15 September 2013 - 07:38 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#4 ddad62

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Posted 16 September 2013 - 09:23 PM

Well.. funny thing...the tower won't pick up any thumb drives front or back.. I'll have to move this closer to my router and find my LAN cable.. give me a day.



#5 hamluis

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Posted 17 September 2013 - 07:53 AM

FWIW:  You might also run the chkdsk /r command on your mother's system, it may help and won't hurt.

 

Start/Run...type chkdsk /r and hit Enter.  Type Y in new screen, hit Enter.  Reboot.  The command will execute before booting into Windows.

 

Louis



#6 ddad62

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Posted 12 October 2013 - 02:35 PM

Hello,

 

Ok I got Mom's computer conected to a LAN and that worked...

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Owner (administrator) on 12-10-2013 at 14:31:46
Running from "C:\Documents and Settings\Owner\Desktop\Download_repair\Minitoolbox"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/03/2013 07:53:15 PM) (Source: Application Error) (User: )
Description: Faulting application acrord32.exe, version 3.0.0.0, faulting module acrord32.exe, version 3.0.0.0, fault address 0x0004a7a0.
Processing media-specific event for [acrord32.exe!ws!]

Error: (05/31/2013 09:34:36 PM) (Source: Application Hang) (User: )
Description: Hanging application mbam.exe, version 1.75.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/30/2012 08:59:37 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (05/09/2012 04:33:24 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/09/2012 04:33:23 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (03/28/2012 08:24:48 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/28/2012 08:24:35 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/22/2012 06:43:07 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/22/2012 06:43:07 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/21/2012 06:23:33 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

System errors:
=============
Error: (10/12/2013 02:05:48 PM) (Source: Service Control Manager) (User: )
Description: The nVidia WDM A/V Crossbar service failed to start due to the following error:
%%1058

Error: (10/12/2013 02:05:48 PM) (Source: Service Control Manager) (User: )
Description: The nVidia WDM Video Capture (universal) service failed to start due to the following error:
%%1058

Error: (10/12/2013 02:05:48 PM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2

Error: (10/12/2013 02:05:40 PM) (Source: 0) (User: )
Description:

Error: (10/12/2013 00:28:31 PM) (Source: 0) (User: )
Description: WORKGROUP      :1d192.168.1.27192.168.1.8

Error: (10/12/2013 00:29:47 PM) (Source: 0) (User: )
Description:

Error: (10/12/2013 00:29:41 PM) (Source: Service Control Manager) (User: )
Description: The nVidia WDM A/V Crossbar service failed to start due to the following error:
%%1058

Error: (10/12/2013 00:29:41 PM) (Source: Service Control Manager) (User: )
Description: The nVidia WDM Video Capture (universal) service failed to start due to the following error:
%%1058

Error: (10/12/2013 00:29:41 PM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2

Error: (09/14/2013 07:19:40 PM) (Source: 0) (User: )
Description:

Microsoft Office Sessions:
=========================
Error: (06/03/2013 07:53:15 PM) (Source: Application Error)(User: )
Description: acrord32.exe3.0.0.0acrord32.exe3.0.0.00004a7a0

Error: (05/31/2013 09:34:36 PM) (Source: Application Hang)(User: )
Description: mbam.exe1.75.0.1hungapp0.0.0.000000000

Error: (05/30/2012 08:59:37 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

Error: (05/09/2012 04:33:24 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/09/2012 04:33:23 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (03/28/2012 08:24:48 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (03/28/2012 08:24:35 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (03/22/2012 06:43:07 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (03/22/2012 06:43:07 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (03/21/2012 06:23:33 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

=========================== Installed Programs ============================

Adobe Acrobat Reader 3.01
Adobe Flash Player 11 ActiveX (Version: 11.1.102.62)
Adobe Photoshop Album Starter Edition (Version: 1.0)
Adobe Reader 6.0 (Version: 6.0)
Adobe Type Manager 4.0
AiO_Scan (Version: 5.31.1.27)
AIOMinimal (Version: 5.31.1.27)
AiOSoftware (Version: 5.31.1.27)
aspi (Version: 3.00.0008.0000)
Blasterball 2 from Compaq (remove only)
Bounce Symphony from Compaq (remove only)
CCHelp (Version: 3.00.0010.0000)
CCScore (Version: 3.01.0001.0014)
CoffeeCup VisualSite Designer (Version: 1.00.000)
Compaq Connections
Compaq Instant Support
Compaq Organize
Copy (Version: 5.31.0.150)
CR2 (Version: 3.01.0001.0003)
CreativeProjects (Version: 5.31.0.150)
Cubis Deluxe
Director (Version: 5.31.0.154)
DocProc (Version: 3.1.0.0)
Easy Internet Sign-up (Version: FE UI-2.2.0.937)
ESSAdpt (Version: 3.01.0001.0001)
ESSANUP (Version: 3.01.0001.0001)
ESSBrwr (Version: 3.01.0001.0001)
ESSCAM (Version: 3.01.0001.0001)
ESSCDBK (Version: 3.01.0001.0001)
ESScore (Version: 3.01.0001.0003)
ESSgui (Version: 3.01.0001.0001)
ESShelp (Version: 3.01.0001.0001)
ESSini (Version: 3.01.0001.0002)
ESSPCD (Version: 3.01.0001.0001)
ESSTUTOR (Version: 3.01.0001.0002)
ESSvpaht (Version: 3.01.0001.0001)
ESSvpot (Version: 3.01.0001.0001)
Excavation from Compaq (remove only)
Fax (Version: 5.31.1.27)
Five Card Frenzy from Compaq (remove only)
GearDrvs (Version: 1.00.0000)
GearDrvs (Version: 5.0.0.2)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard (Version: 1.1.1905.1)
hp deskjet 3600 (Version: 1.00.0000)
HP Deskjet Preloaded Printer Drivers (Version: 8.3.3.0)
HP Photo & Imaging 3.1 (Version: 3.1)
HP Photo and Imaging 2.0 - Photosmart Cameras (Version: 2.0.0000)
HP Photosmart Essential (Version: 1.9.0.9)
HP PSC & OfficeJet 3.0 (Version: 3.0)
HP Software Update (Version: 1.0.18.20030625)
hpmdtab (Version: 2.0.470.1598)
HpSdpAppCoreApp (Version: 2.00.0000)
HPSystemDiagnostics (Version: 1.5.0.0)
InstantShare (Version: 3.1.0.13)
Intel® Extreme Graphics Driver
IntelliMover Data Transfer Demo
InterVideo WinDVD Player (Version: 4.0-B11.399)
Java 2 Runtime Environment, SE v1.4.2 (Version: 1.4.2)
Kodak EasyShare software
KSU (Version: 612.7.0013.0000)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Memories Disc Creator 2.0 (Version: 2.0.470.1598)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004 (Version: 12.0.50)
Microsoft Money 2004 System Pack (Version: 12.0.80)
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Media Content (Version: 10.0.2619.0)
Microsoft Office XP Standard for Students and Teachers (Version: 10.0.2627.0)
Microsoft Plus! Digital Media Edition (Version: 1.1.0.2423)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Windows Journal Viewer (Version: 1.5.2315.3)
Microsoft Works 7.0 (Version: 07.02.0620)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML4 Parser (Version: 1.0.0)
MUSICMATCH® Jukebox
Norton 360 (Version: 5.2.2.3)
Notifier (Version: 3.01.0001.0002)
NVIDIA GART Driver
Orbital from Compaq (remove only)
OTtBP (Version: 3.00.0007.0000)
Otto from Compaq (remove only)
Overball from Compaq (remove only)
PCDLNCH (Version: 3.01.0001.0001)
PC-Doctor for Windows
Photo Viewer V2.4
PhotoGallery (Version: 5.31.0.158)
Photosmart 140,240,7200,7600,7700,7900 Series (Version: 2.0)
Polar Bowler from Compaq (remove only)
Presto! ImageFolio LE
Presto! PageManager
Presto! PageType
Presto! PhotoAlbum
PrintScreen (Version: 5.31.0.147)
PS2
PSShortcutsP (Version: 1.00.0000)
Python 2.2 combined Win32 extensions
Python 2.2.1 (Version: 2.2.1)
QFolder (Version: 1.00.0000)
Quicken 2004 (Version: 13.00.0000)
QuickProjects (Version: 5.31.0.147)
QuickTime
Readme (Version: 5.31.1.27)
RealOne Player
RecordNow! (Version: 6.5.1)
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
Scan (Version: 3.1.0.0)
SFR (Version: 3.01.0001.0001)
SFR2 (Version: 3.00.0004.0000)
SkinsHP1 (Version: 5.31.0.147)
SkinsHP2 (Version: 5.31.0.147)
Slyder from Compaq (remove only)
Sonic Update Manager (Version: 2.9)
SpamSubtract
Spy Sweeper
Spybot - Search & Destroy (Version: 1.6.2)
Symantec Network Driver Update (Version: 5.3.2)
TrayApp (Version: 5.31.0.147)
Unload (Version: 3.1.0)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB953356) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VIA Rhine-Family Fast Ethernet Adapter
VIA/S3G Display Driver
Viewpoint Media Player (Remove Only)
VistaShuttle
WebFldrs XP (Version: 9.50.6513)
WebReg (Version: 5.31.0.147)
WheelMouse 1.01
WildTangent GameChannel (remove only)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.5.0540.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinZip (Version:  8.1 SR-1  (5266))
Zone Deluxe Games (Version: 7.1.7412.1)

========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 447.49 MB
Available physical RAM: 204.39 MB
Total Pagefile: 1057.36 MB
Available Pagefile: 532.83 MB
Total Virtual: 2047.88 MB
Available Virtual: 1972.7 MB

========================= Partitions: =====================================

2 Drive c: (PRESARIO) (Fixed) (Total:106.63 GB) (Free:91.64 GB) NTFS
3 Drive d: (PRESARIO_RP) (Fixed) (Total:5.14 GB) (Free:0.96 GB) FAT32
4 Drive e: (CGP106) (CDROM) (Total:0.35 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\YOUR-W04GTXLD67

Administrator            ASPNET                   Guest                   
HelpAssistant            Owner                    SUPPORT_388945a0        
SUPPORT_fddfa904        

**** End of log ****



#7 ddad62

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Posted 12 October 2013 - 02:46 PM

Ok got the Speccy

 

http://speccy.piriform.com/results/GTwC3rSwLkyOTB4JOzrqZvH

 

 

 

So more for you to know...my Mom lives out in the country, gets her internet thru the phone line.. so whatever the next best internet is above an old 28.8 connection.   Mom really just likes to read her internet newspapers, check her email, and maybe view some online recipe sites..

 

Somehow Norton reinstalled itself and purchased a new subscription.. wanna stop that for the future..

 

Thanks,

 

David


Edited by ddad62, 12 October 2013 - 07:46 PM.


#8 ddad62

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Posted 12 October 2013 - 07:35 PM

Ok I also ran the  chkdsk /r command

 

so what is our next step?

 

Thanks David



#9 cryptodan

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Posted 12 October 2013 - 07:39 PM

First thing I would do remove Symantec via the following Symantec / Norton Removal Tool and install something like AVG or Microsoft Security Essentials. Id also consider adding more ram.

#10 hamluis

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Posted 12 October 2013 - 07:57 PM

System has 512MB of RAM, max supported is 2GB,  I would expect a system with so little RAM...to be slow, depending on the number and types of programs installed.  To overcome this, I would buy two PC 2100 or PC 2700 modules...remove the RAM currently in, replace with the 2 new modules.

 

Motherboard Specs

 

I would uninstall any edition of MS Works, since MS Office is installed.

 

I would uninstall Norton 360 and replace it with the Windows Firewall and Microsoft Security Essentials.

 

Uninstall Spybot S&D, Tea Timer is known to cauw problems and it's currently running., ditto for Spy Sweeper. 

 

Uninstall RealOnePlayer.  Uninstall RecordNow and Sonic Update Manager..  Uninstall Kodak Easyshare.  Each of these appears to be severely outdates and are currently unsupported.

 

I would uninstall Winzip because it's known to have caused problems...and your installed version is very outdated.  If you want to use this, at least remove the outdated and download/install the current version.

 

Your Event Viewer data isn't very helpful, I suspect that running the chkdsk /r command might be helpful for current Windows install.  I would follow that up by running the sfc /scannow command.

 

How To Use SFC Scannow to Repair Windows System Files - http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm

 

No Windows critical updates installed since August 2013.

 

Louis






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