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BSOD windows 7 several times a day


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#1 foofighter1971

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Posted 14 September 2013 - 08:24 AM

Hello I have been experiencing BSOD several times a day.  I believe it is occurring when the computer is left idle for a certain amount of time.  I think I have the necessary files below.  Any help would be greatly appreciated.  Thank You.

 

 

MiniTool Box http://www.sendspace.com/file/jjqsq9

 

Speecy Snapshot http://speccy.piriform.com/results/X3ucXFMIyPhL5ZeCnUpxPse

 

 

minidumps  http://www.sendspace.com/file/g9bota

 



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#2 Anshad Edavana

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Posted 14 September 2013 - 09:58 AM

Hi

 

What you are experiencing is a STOP 0x9F blue screen and it is seems to be caused by NETwNs64.sys. This system file is a part of Intel WiFi driver package.

BugCheck 9F, {3, fffffa8007713060, fffff80000b9c3d8, fffffa8007550bd0}

*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys

Please try the below steps.

 

:step1: Set power plan to Balanced.

 

 Open Control Panel --> Power options (icons view ) and make sure the current power plan is set to Balanced.

 

windows7-powerplan-options.png

 

:step2: Update WiFi driver.

 

1. Download and save the latest WiFi driver from the below link.

 

https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23045/eng/Wireless_16.1.1_Ds64.exe&lang=eng&Dwnldid=23045&ProductID=3314&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+Wi-Fi+Products&ProductProduct=Intel%C2%AE+Centrino%C2%AE+Wireless-N+1030

 

2. Disconnect system from internet and uninstall the below drivers from Control Panel --> Programs.

 

     Intel PROSet Wireless

     Intel® Wireless Display

     Intel® PROSet/Wireless WiFi Software

     Intel® PROSet/Wireless Software for Bluetooth® Technology

 

Reboot the system after uninstall completes.

 

3. Now install the driver downloaded from the above link and check how the system works.

 

 

Report your findings in next reply.  

 

 

 

 



#3 foofighter1971

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Posted 14 September 2013 - 11:41 AM

Thank you for the reply.

 

I adjusted the power plan to balanced.

 

I downloaded the driver suggested.

 

I am having trouble uninstalling the drivers listed through the control panel. I went to uninstall program.

 

Intel PROSet Wireless does not give an option to uninstall only to change.

 

I am assuming Intel WiDi the same as Intel Wireless Display but can't uninstall as an error message pops up before uninstall can take place - "Error 2738.  Could not access VBScript run time for custom action."

 

Intel PROSet/Wireless WiFi Software only gives option to change not uninstall.

 

Intel® PROSet/Wireless Software for Bluetooth® Technology shows options to change or repair not uninstall.



#4 Anshad Edavana

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Posted 14 September 2013 - 11:58 AM

Hi

 

Please choose change and you will get the option to remove the driver.

 

http://www.intel.com/support/wireless/wlan/sb/CS-030416.htm






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