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not enough memory to open PDF file, also plenty of unwanted ads


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4 replies to this topic

#1 haroldong

haroldong

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Posted 13 September 2013 - 10:07 PM

help, my laptop is only 2 weeks old, loaned it to a friend, and came back with all kinds of advertising popups, plus most problematically, insufficient memory to open PDF files even when there is only internet explorer open that I can see. Any help would be greatly appreciated.

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#2 haroldong

haroldong
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  • Local time:03:21 AM

Posted 13 September 2013 - 10:09 PM

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16688
Run by big bear at 21:58:21 on 2013-09-13
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.3988.2229 [GMT -5:00]
.
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\dwm.exe
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\Hpservice.exe
C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.EXE
C:\Windows\system32\svchost.exe -k apphost
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhostex.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe
C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
C:\Windows\system32\dashost.exe
C:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\lucky leap\updateluckyleap.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4406.1205_x64__8wekyb3d8bbwe\LiveComm.exe
C:\Windows\system32\SearchIndexer.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Windows\System32\RuntimeBroker.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Users\big bear\AppData\Roaming\SearchProtect\bin\cltmng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files\WindowsApps\Microsoft.Reader_6.2.9200.20523_x64__8wekyb3d8bbwe\glcnd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\syswow64\wwahost.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.conduit.com/?ctid=CT3298573&octid=CT3298573&SearchSource=61&CUI=UN29870875141299429&UM=2&UP=SPAF8A4C40-FF46-4734-B3B2-7F0CFF840F59
uURLSearchHooks: MixiDJ V37 Toolbar: {eef3855c-fc2d-41e6-8d91-d368f51b3055} - C:\Program Files (x86)\MixiDJ_V37\prxtbMixi.dll
mURLSearchHooks: MixiDJ V37 Toolbar: {eef3855c-fc2d-41e6-8d91-d368f51b3055} - C:\Program Files (x86)\MixiDJ_V37\prxtbMixi.dll
mWinlogon: Userinit = userinit.exe
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ips\ipsbho.dll
BHO: lucky leap: {d77aa852-def3-43cb-a3f5-bd679de72f32} - C:\Program Files (x86)\lucky leap\luckyleapbho.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
BHO: MixiDJ V37 Toolbar: {eef3855c-fc2d-41e6-8d91-d368f51b3055} - C:\Program Files (x86)\MixiDJ_V37\prxtbMixi.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coieplg.dll
TB: MixiDJ V37 Toolbar: {EEF3855C-FC2D-41E6-8D91-D368F51B3055} - C:\Program Files (x86)\MixiDJ_V37\prxtbMixi.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coieplg.dll
TB: MixiDJ V37 Toolbar: {eef3855c-fc2d-41e6-8d91-d368f51b3055} - C:\Program Files (x86)\MixiDJ_V37\prxtbMixi.dll
uRun: [SearchProtect] C:\Users\big bear\AppData\Roaming\SearchProtect\bin\cltmng.exe
uRun: [FreeRAM XP] "C:\Program Files (x86)\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe" -win
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [HPMessageService] C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
mRun: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
mRun: [SearchProtectAll] C:\Program Files (x86)\SearchProtect\bin\cltmng.exe
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
TCP: NameServer = 192.168.0.1
TCP: Interfaces\{AB169084-7043-4F00-BD57-9CE181F12852} : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{AB169084-7043-4F00-BD57-9CE181F12852}\455616D614277656E64716 : DHCPNameServer = 207.91.190.140 207.91.190.141 208.67.222.222
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2013-2-25 652784]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2013-7-19 92536]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2013-7-19 98208]
R2 CltMngSvc;Search Protect by Conduit Updater;C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe [2013-5-8 97056]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2012-9-24 31040]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe [2013-2-1 1039160]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-3-1 15344]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-12-10 732160]
R2 Intel® ME Service;Intel® ME Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [2013-7-19 131032]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2013-7-19 165336]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccsvchst.exe [2013-9-4 144368]
R2 RtkAudioService;Realtek Audio Service;C:\Program Files\Realtek\Audio\HDA\RTKAUDIOSERVICE64.EXE [2013-7-19 239176]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2013-7-19 366040]
R2 Update lucky leap;Update lucky leap;C:\Program Files (x86)\lucky leap\updateluckyleap.exe [2013-8-29 206624]
R3 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\BASHDefs\20130903.002\BHDrvx64.sys [2013-9-3 1525336]
R3 ccSet_NIS;Norton Internet Security Settings Manager;C:\Windows\System32\Drivers\NISx64\1404000.028\ccsetx64.sys [2013-9-4 169048]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-9-13 140376]
R3 ICCS;Intel® Integrated Clock Controller Service - Intel® ICCS;C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe [2013-7-19 169752]
R3 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\IPSDefs\20130912.001\IDSviA64.sys [2013-9-12 520280]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\Drivers\IntcDAud.sys [2013-3-7 442368]
R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2013-7-19 723088]
R3 RTWlanE;Realtek Wireless LAN 802.11n PCI-E Network Adapter;C:\Windows\System32\Drivers\rtwlane.sys [2013-7-19 1516104]
R3 SmbDrvI;SmbDrvI;C:\Windows\System32\Drivers\Smb_driver_Intel.sys [2013-2-5 31984]
R3 SymDS;Symantec Data Store;C:\Windows\System32\Drivers\NISx64\1404000.028\symds64.sys [2013-9-4 493656]
R3 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\Drivers\NISx64\1404000.028\symefa64.sys [2013-9-4 1139800]
R3 SymIRON;Symantec Iron Driver;C:\Windows\System32\Drivers\NISx64\1404000.028\ironx64.sys [2013-9-4 224416]
R3 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\Drivers\NISx64\1404000.028\symnets.sys [2013-9-4 433752]
R3 WirelessButtonDriver;HP Wireless Button Driver Service;C:\Windows\System32\Drivers\WirelessButtonDriver64.sys [2012-8-31 20800]
S0 SymELAM;Symantec ELAM Driver;C:\Windows\System32\Drivers\NISx64\1404000.028\symelam.sys [2013-9-4 23448]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 Intel® Capability Licensing Service TCP IP Interface;Intel® Capability Licensing Service TCP IP Interface;C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [2012-12-10 803872]
S3 RSP2STOR;Realtek PCIE CardReader Driver - P2;C:\Windows\System32\Drivers\RtsP2Stor.sys [2013-7-19 288328]
S3 RTSPER;Realtek PCIe CardReader Driver;C:\Windows\System32\Drivers\RtsPer.sys [2013-7-19 448072]
S3 SmbDrv;SmbDrv;C:\Windows\System32\Drivers\Smb_driver_AMDASF.sys [2013-2-5 28400]
S3 WUDFWpdMtp;WUDFWpdMtp;C:\Windows\System32\Drivers\WUDFRd.sys [2012-7-25 198656]
.
=============== File Associations ===============
.
FileExt: .txt: txtfile=C:\Windows\System32\NOTEPAD.EXE %1 [UserChoice]
.
=============== Created Last 30 ================
.
2013-09-13 13:51:10 265392 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10216.bin
2013-09-12 16:54:21 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2013-09-12 15:48:26 16114176 ----a-w- C:\Program Files\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll
2013-09-12 15:48:26 15541248 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll
2013-09-12 15:45:15 -------- d-----w- C:\Windows\System32\MRT
2013-09-12 15:24:16 -------- d-----w- C:\Program Files (x86)\Canon
2013-09-12 15:23:08 -------- d--h--w- C:\Windows\System32\CanonMF Uninstaller Information
2013-09-12 15:23:05 99328 ----a-w- C:\Windows\System32\CNCLSC38c.DLL
2013-09-12 15:23:05 244736 ----a-w- C:\Windows\System32\CNCLSU38c.DLL
2013-09-12 15:23:05 156160 ----a-w- C:\Windows\System32\CNCLSD38c.DLL
2013-09-12 15:23:05 114688 ----a-w- C:\Windows\System32\CNCLST38c.DLL
2013-09-12 15:23:05 110080 ----a-w- C:\Windows\System32\CNCLSI38c.DLL
2013-09-12 15:23:03 85504 ----a-w- C:\Windows\System32\CNCI500.DLL
2013-09-12 15:23:03 49664 ----a-w- C:\Windows\System32\CNCLSO38c.dll
2013-09-12 15:23:03 372224 ----a-w- C:\Windows\System32\CNCC500.DLL
2013-09-12 15:23:03 144384 ----a-w- C:\Windows\System32\CNCL500.DLL
2013-09-12 15:23:03 136192 ----a-w- C:\Windows\System32\CNCE500.DLL
2013-09-12 15:22:55 967168 ----a-w- C:\Windows\System32\CNAS0MOK.DLL
2013-09-12 15:22:51 -------- d-----w- C:\Program Files\Canon
2013-09-12 14:57:21 26624 ----a-w- C:\Windows\System32\ReAgentc.exe
2013-09-12 14:55:37 -------- d-----w- C:\Users\big bear\AppData\Local\CyberLink
2013-09-12 02:06:27 -------- d-----w- C:\Program Files (x86)\lucky leap
2013-09-12 01:57:46 -------- d-----w- C:\Program Files (x86)\YourWare Solutions
2013-09-12 01:57:06 -------- d-----w- C:\Program Files (x86)\SearchProtect
2013-09-12 01:56:34 -------- d-----w- C:\Users\big bear\AppData\Roaming\SearchProtect
2013-09-12 01:56:34 -------- d-----w- C:\Program Files (x86)\Conduit
2013-09-12 01:56:33 -------- d-----w- C:\ProgramData\Conduit
2013-09-12 01:56:32 -------- d-----w- C:\Users\big bear\AppData\Local\Conduit
2013-09-12 01:56:32 -------- d-----w- C:\Program Files (x86)\MixiDJ_V37
2013-09-11 18:08:09 78296 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-09-11 18:08:09 694232 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-09-11 17:29:51 4038144 ----a-w- C:\Windows\System32\win32k.sys
2013-09-11 17:28:48 144896 ----a-w- C:\Windows\System32\tssdisai.dll
2013-09-10 15:07:35 1933312 ----a-w- C:\Windows\System32\wbem\cimwin32.dll
2013-09-10 15:06:59 30720 ----a-w- C:\Windows\System32\drivers\monitor.sys
2013-09-10 15:06:59 235008 ----a-w- C:\Program Files\Windows NT\Accessories\WordpadFilter.dll
2013-09-09 12:36:29 370688 ----a-w- C:\Windows\System32\drivers\mrxsmb.sys
2013-09-09 12:36:29 215552 ----a-w- C:\Windows\System32\drivers\mrxsmb20.sys
2013-09-09 12:36:03 1690624 ----a-w- C:\Windows\System32\GdiPlus.dll
2013-09-09 12:36:03 1437184 ----a-w- C:\Windows\SysWow64\GdiPlus.dll
2013-09-09 12:33:45 99840 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\CNMPPAQ.DLL
2013-09-09 12:33:45 30208 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\CNMPDAQ.DLL
2013-09-09 12:33:36 385024 ----a-w- C:\Windows\System32\CNMLMAQ.DLL
2013-09-09 12:33:15 373248 ----a-w- C:\Windows\System32\CNC_AQL.dll
2013-09-09 12:33:15 323584 ----a-w- C:\Windows\SysWow64\CNC_AQL.dll
2013-09-09 12:33:15 302080 ----a-w- C:\Windows\System32\CNC_AQC.dll
2013-09-09 12:33:15 17920 ----a-w- C:\Windows\System32\CNHMCA6.dll
2013-09-09 12:33:15 15872 ----a-w- C:\Windows\SysWow64\CNHMCA.dll
2013-09-09 12:33:15 114688 ----a-w- C:\Windows\SysWow64\CNC_AQU.dll
2013-09-09 12:33:15 112128 ----a-w- C:\Windows\System32\CNC_AQI.dll
2013-09-08 17:38:28 861184 ----a-w- C:\Windows\System32\drivers\http.sys
2013-09-08 17:38:24 148480 ----a-w- C:\Windows\System32\poqexec.exe
2013-09-08 17:38:24 135680 ----a-w- C:\Windows\System32\appserverai.dll
2013-09-08 17:38:24 132608 ----a-w- C:\Windows\SysWow64\poqexec.exe
2013-09-08 17:38:24 126976 ----a-w- C:\Windows\System32\RDWebAI.dll
2013-09-08 17:38:24 122880 ----a-w- C:\Windows\System32\VmHostAI.dll
2013-09-06 00:19:48 2035200 ----a-w- C:\Program Files\Common Files\Microsoft Shared\ink\InkObj.dll
2013-09-06 00:19:48 1413632 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\InkObj.dll
2013-09-06 00:19:48 1029632 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\journal.dll
2013-09-06 00:19:47 1617920 ----a-w- C:\Program Files\Windows Journal\NBDoc.DLL
2013-09-06 00:19:47 1318912 ----a-w- C:\Program Files\Windows Journal\JNWDRV.dll
2013-09-06 00:19:47 1306112 ----a-w- C:\Program Files\Windows Journal\JNTFiltr.dll
2013-09-06 00:19:47 1272320 ----a-w- C:\Program Files\Common Files\Microsoft Shared\ink\journal.dll
2013-09-06 00:19:31 1455368 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
2013-09-06 00:18:19 411880 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
2013-09-06 00:18:18 2233168 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-09-06 00:18:01 595968 ----a-w- C:\Windows\System32\qedit.dll
2013-09-06 00:18:01 496640 ----a-w- C:\Windows\SysWow64\qedit.dll
2013-09-06 00:17:45 20992 ----a-w- C:\Windows\System32\drivers\usb8023.sys
2013-09-06 00:16:35 733184 ----a-w- C:\Windows\System32\win32spl.dll
2013-09-06 00:16:28 2842112 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-09-06 00:16:28 2620928 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
2013-09-06 00:16:02 68096 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-09-06 00:16:00 98304 ----a-w- C:\Windows\System32\apprepsync.dll
2013-09-06 00:16:00 87040 ----a-w- C:\Windows\SysWow64\apprepapi.dll
2013-09-06 00:16:00 74240 ----a-w- C:\Windows\SysWow64\apprepsync.dll
2013-09-06 00:16:00 337408 ----a-w- C:\Windows\System32\wintrust.dll
2013-09-06 00:16:00 261120 ----a-w- C:\Windows\SysWow64\wintrust.dll
2013-09-06 00:16:00 1889280 ----a-w- C:\Windows\System32\crypt32.dll
2013-09-06 00:16:00 1568256 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-09-06 00:16:00 124416 ----a-w- C:\Windows\System32\apprepapi.dll
2013-09-04 22:43:24 796760 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\srtsp64.sys
2013-09-04 22:43:24 493656 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\symds64.sys
2013-09-04 22:43:24 433752 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\symnets.sys
2013-09-04 22:43:24 36952 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\srtspx64.sys
2013-09-04 22:43:24 23448 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\symelam.sys
2013-09-04 22:43:24 224416 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\ironx64.sys
2013-09-04 22:43:24 169048 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\ccsetx64.sys
2013-09-04 22:43:24 1139800 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\symefa64.sys
2013-09-04 22:43:06 -------- d-----w- C:\Windows\System32\drivers\NISx64\1404000.028
2013-09-04 16:55:57 1314816 ----a-w- C:\Windows\System32\rpcrt4.dll
2013-09-04 16:55:56 694272 ----a-w- C:\Windows\SysWow64\rpcrt4.dll
2013-09-04 16:55:48 141312 ----a-w- C:\Windows\System32\cryptnet.dll
2013-09-04 16:55:48 1255936 ----a-w- C:\Windows\System32\certutil.exe
2013-09-04 16:55:48 109056 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2013-09-04 16:55:48 1013248 ----a-w- C:\Windows\SysWow64\certutil.exe
2013-09-04 16:55:17 1838080 ----a-w- C:\Windows\System32\DWrite.dll
2013-09-04 16:55:17 1421312 ----a-w- C:\Windows\SysWow64\DWrite.dll
2013-09-04 16:54:40 70144 ----a-w- C:\Windows\System32\appinfo.dll
2013-09-04 16:54:40 112872 ----a-w- C:\Windows\System32\consent.exe
2013-09-04 16:54:23 6987528 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-09-04 16:54:15 1558912 ----a-w- C:\Program Files\Windows Defender\DbgHelp.dll
2013-09-04 16:54:15 149264 ----a-w- C:\Program Files\Windows Defender\SymSrv.dll
2013-08-31 21:36:21 50784 ----a-w- C:\ProgramData\Microsoft\windowsfiltering\Sqm\Manifest\Sqm3.bin
2013-08-31 21:36:19 17536 ----a-w- C:\ProgramData\Microsoft\windowssampling\Sqm\Manifest\Sqm3.bin
2013-08-31 06:21:43 -------- d-----w- C:\Users\big bear\AppData\Roaming\WildTangent
2013-08-31 06:18:27 -------- d-----w- C:\Users\big bear\AppData\Local\Diagnostics
2013-08-30 10:12:22 -------- d-----w- C:\Users\big bear\AppData\Local\HP Quick Start
2013-08-30 08:23:22 -------- d-----w- C:\Users\big bear\AppData\Roaming\hpqlog
2013-08-30 02:01:28 41984 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\x5pp.dll
2013-08-30 02:01:28 11264 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\x5print.dll
2013-08-30 00:59:04 -------- d-----w- C:\Users\big bear\AppData\Local\Hewlett-Packard
2013-08-30 00:58:36 -------- d-----r- C:\Users\big bear\Searches
2013-08-30 00:58:36 -------- d-----r- C:\Users\big bear\Contacts
2013-08-30 00:56:53 -------- d-----w- C:\Users\big bear\AppData\Local\Power2Go8
2013-08-30 00:56:32 -------- d-----w- C:\Users\big bear\AppData\Roaming\Synaptics
.
==================== Find3M  ====================
.
2013-09-04 22:43:28 177312 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-08-21 04:12:06 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-08-21 04:11:59 915968 ----a-w- C:\Windows\System32\uxtheme.dll
2013-08-21 04:11:59 53760 ----a-w- C:\Windows\System32\UXInit.dll
2013-08-21 04:11:07 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2013-08-21 04:11:04 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-08-21 04:11:04 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-08-21 02:34:51 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-08-21 02:06:11 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-08-21 02:06:06 44032 ----a-w- C:\Windows\SysWow64\UXInit.dll
2013-08-21 02:05:28 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-08-21 02:05:25 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-08-21 02:05:25 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-08-21 01:43:54 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-08-20 23:52:56 534528 ----a-w- C:\Windows\SysWow64\uxtheme.dll
2013-08-16 05:41:13 58200 ----a-w- C:\Windows\System32\drivers\dam.sys
2013-08-16 05:39:26 2371728 ----a-w- C:\Windows\System32\WSService.dll
2013-08-16 05:32:48 209200 ----a-w- C:\Windows\System32\NotificationUI.exe
2013-08-16 05:22:22 40448 ----a-w- C:\Windows\System32\wuapp.exe
2013-08-16 05:22:11 4917760 ----a-w- C:\Windows\System32\sppsvc.exe
2013-08-16 05:20:30 105984 ----a-w- C:\Windows\System32\WinSetupUI.dll
2013-08-15 22:43:21 35328 ----a-w- C:\Windows\SysWow64\wuapp.exe
2013-08-15 22:43:07 84992 ----a-w- C:\Windows\SysWow64\wudriver.dll
2013-08-15 22:43:07 126976 ----a-w- C:\Windows\SysWow64\wuwebv.dll
2013-08-15 22:43:03 562688 ----a-w- C:\Windows\SysWow64\WSShared.dll
2013-08-15 22:43:03 159232 ----a-w- C:\Windows\SysWow64\WSSync.dll
2013-08-15 22:43:02 83968 ----a-w- C:\Windows\SysWow64\OEMLicense.dll
2013-08-15 22:43:02 167424 ----a-w- C:\Windows\SysWow64\WSClient.dll
2013-08-15 22:43:02 143872 ----a-w- C:\Windows\SysWow64\Windows.ApplicationModel.Store.dll
2013-08-15 22:43:02 124928 ----a-w- C:\Windows\SysWow64\Windows.ApplicationModel.Store.TestingFramework.dll
2013-08-15 22:42:52 76800 ----a-w- C:\Windows\SysWow64\setupcln.dll
2013-08-15 22:42:47 91648 ----a-w- C:\Windows\SysWow64\sppc.dll
2013-07-19 23:23:46 29480 ----a-w- C:\Windows\SysWow64\msxml3a.dll
2013-07-19 23:23:45 499712 ----a-w- C:\Windows\SysWow64\msvcp71.dll
2013-07-19 23:23:45 348160 ----a-w- C:\Windows\SysWow64\msvcr71.dll
2013-07-09 08:04:07 120144 ----a-w- C:\Windows\System32\drivers\msgpioclx.sys
2013-07-09 06:18:21 439488 ----a-w- C:\Windows\System32\WerFault.exe
2013-07-09 04:25:45 385768 ----a-w- C:\Windows\SysWow64\WerFault.exe
2013-07-09 03:57:19 245760 ----a-w- C:\Windows\SysWow64\LocationApi.dll
2013-07-08 22:46:00 543744 ----a-w- C:\Windows\System32\wwanmm.dll
2013-07-08 22:46:00 414208 ----a-w- C:\Windows\System32\wwanconn.dll
2013-07-08 22:46:00 370688 ----a-w- C:\Windows\System32\Wwanadvui.dll
2013-07-08 22:45:16 312832 ----a-w- C:\Windows\System32\LocationApi.dll
2013-07-06 00:16:17 1025024 ----a-w- C:\Windows\System32\localspl.dll
2013-07-03 00:23:43 391168 ----a-w- C:\Windows\System32\Windows.Networking.BackgroundTransfer.dll
2013-07-03 00:23:12 778752 ----a-w- C:\Windows\System32\oleaut32.dll
2013-07-03 00:22:26 1300480 ----a-w- C:\Windows\System32\gdi32.dll
2013-07-03 00:11:23 268800 ----a-w- C:\Windows\SysWow64\Windows.Networking.BackgroundTransfer.dll
2013-07-03 00:11:02 551424 ----a-w- C:\Windows\SysWow64\oleaut32.dll
2013-07-02 00:44:14 36288 ----a-w- C:\Windows\System32\drivers\WdBoot.sys
2013-07-01 22:08:49 247216 ----a-w- C:\Windows\System32\drivers\WdFilter.sys
2013-06-30 22:30:14 67072 ----a-w- C:\Windows\SysWow64\openfiles.exe
2013-06-30 22:29:22 77312 ----a-w- C:\Windows\System32\openfiles.exe
2013-06-29 06:15:54 195416 ----a-w- C:\Windows\System32\drivers\sdbus.sys
2013-06-29 06:15:47 125784 ----a-w- C:\Windows\System32\drivers\dumpsd.sys
2013-06-29 05:43:16 327512 ----a-w- C:\Windows\System32\drivers\Classpnp.sys
2013-06-29 01:12:01 1022464 ----a-w- C:\Windows\SysWow64\gdi32.dll
2013-06-26 03:01:38 321536 ----a-w- C:\Windows\System32\drivers\udfs.sys
2013-06-26 02:59:34 341504 ----a-w- C:\Windows\System32\drivers\HdAudio.sys
2013-06-24 22:54:52 447488 ----a-w- C:\Windows\System32\wwansvc.dll
2013-06-24 22:54:45 74240 ----a-w- C:\Windows\System32\wcmcsp.dll
2013-06-24 22:54:45 263680 ----a-w- C:\Windows\System32\wcmsvc.dll
2013-06-19 05:36:21 183808 ----a-w- C:\Windows\System32\winmmbase.dll
2013-06-19 05:36:21 115712 ----a-w- C:\Windows\System32\winmm.dll
2013-06-18 22:38:00 160256 ----a-w- C:\Windows\SysWow64\winmmbase.dll
2013-06-18 22:38:00 125440 ----a-w- C:\Windows\SysWow64\winmm.dll
.
============= FINISH: 21:59:10.47 ===============
 



#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 14 September 2013 - 12:30 PM


Hello haroldong

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

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Posted 18 September 2013 - 01:53 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:04:21 AM

Posted 21 September 2013 - 12:44 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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