I have a Clickfree C2, a 1TB external hard drive with built-in backup software purchased in early 2013. It is sold at an inflated price relative to Seagate et al because of its alleged ease of use.
Their latest update installs a one minute audible advertisement for one of their products: it runs each time a backup is made. A somewhat incomplete description is posted at their tech support website:
I would like to know whether it is possible to remove this adware without disabling the Clickfree backup software itself. Recall that I paid for this allegedly premium product.
Tech support says there's no option for turning it off, nor can the user roll back to the previous version of the software. I attempted a Windows Restore without success. I am guessing that software exists on the backup drive itself, software that I didn't think to backup myself. I've scanned the data directory on the C: drive for media files without success. I have not yet run a battery of anti-spyware programs. My review of their EULA locates no language giving them permission to install malware on my computer.
I am running Windows 7 Ultimate (x64) Service Pack 1 (build 7601).
Install Language: English (United States)
System Locale: English (United States)
Clickfree C2 , 1TB
Dell Inc. Inspiron 546
Enclosure Type: Desktop
Board: Dell Inc. 0F896N A02
Bus Clock: 200 megahertz
BIOS: Dell Inc. A10 11/12/2009
2.30 gigahertz AMD Phenom 9650 Quad-Core
512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
2048 kilobyte tertiary memory cache
Multi-core (4 total)
avast! Antivirus Version 8.0.1489.300
I have posted a broader perspective on this problem to a general interest board.
For now, I am asking whether a direct fix is possible. I do not know whether this thread is in the proper forum. I am an intermediate user: I am not a power user.
Thanks for your attention.
Edited by Measure for Measure, 12 September 2013 - 10:42 PM.