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Any download or attach: "Virus detected. File deleted"


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#1 dabears26

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Posted 11 September 2013 - 11:25 PM

New to this forum - in desperation mode!!!

 

A couple of weeks ago developed two problems, I'll focus on this one first: Any email attachment I try to open, file download, etc., as always, I'm asked: Run - Save - Cancel.  If I click Run or Save, a box pops up naming the file or attachment, says it has a virus and was deleted.  Game over, I can't do anything else.

 

Running Windows 7, Google reg version, have gotten rid of my McAfee Security and Avisoft for now.  Lots of advice on how to get rid of this but have one big problem: I can't download any fixes. I've tried clicking this and that, or go into regedit but the files in subfolders I'm supposed to look for aren't there.

 

Not computer literate but with detailed steps will give anything a try....Thanks!!!

 

 



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#2 TwinHeadedEagle

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Posted 12 September 2013 - 01:54 AM

You're probably infected with ZeroAccess. Open your topic here --> http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

 

Follow this instruction to open topic --> http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/



#3 dabears26

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Posted 12 September 2013 - 04:32 PM

Attempted to download the DDS log-creation program.  Of course, can't even download it.



#4 Condobloke

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Posted 12 September 2013 - 10:02 PM

.Use another working computer to download following tool....

Install Panda USB Vaccine

, or  BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.

Please follow the instructions in  THIS GUIDE  starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

(Credit Broni)


Edited by Condobloke, 12 September 2013 - 10:03 PM.

Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy




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