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WiFi connectivity problem not present on ethernet


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15 replies to this topic

#1 ltdave

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Posted 11 September 2013 - 10:21 PM

my wifes computer (1st gen i3 chipset) with Win7 will connect to my motorola gateway (63xx) at the drop of a hat.  the little WiFi icon on the system tray will show maximum strength connection to my home 'network', but the signal will NOT go beyond the gateway to the internet...

 

if we plug in an ethernet cord (routed through the same gateway) it will pop right onto the web...

 

ive reset the gateway, i have NO ISSUES with my computer, my daughters computer or any of the 3 smartphones using the gateway to connect to the internet, just my wifes...

 

to reiterate (because ive had THREE IT guys 'not hear' what i was saying or they have no clue) the wifes computer will connect to the gateway with NO ISSUES.  the gateway or the internet is then not communicating with each other....

 

here is a screen shot of the 'trouble shoot connection problem' you can get by clicking the WiFi icon...

 

screenshotnointernet2_zps364ac4ad.jpg

 

you can clearly see the computer is connected to the gateway (it even says so on the WiFi connections pop-up) but the big nasty X is stopping it from getting to the net...

 

im stumped and my wife is frustrated...



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#2 chrisd87

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Posted 12 September 2013 - 10:29 AM

*Do this on your wife's pc*

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Check all the checkboxes

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link for the snapshot.


Edited by chrisd87, 12 September 2013 - 10:31 AM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#3 smax013

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Posted 12 September 2013 - 10:32 AM

Is this true even if you have all the other computers and other WiFi devices (i.e. smartphones, tablets, etc) turned off? I ask because some WiFi routers can only handle so many WiFi connections at once. I kind of doubt this is the case for you, but you should check.

The other thing to try is temporarily turning off the WiFi protections (WEP/WPA/WPA2) if you can. Sometimes different WiFi chipsets have slightly different ways to implement the various forms of WiFi protection. While this typically will mean you cannot connect to the WiFi network at all, sometimes you will appear to connect to WiFi, but it is not really "fully" connecting.

You should also check to see if the computer is getting a proper IP address from the router/gateway. You can do that this way:

http://windows.microsoft.com/en-us/windows7/find-your-computers-ip-address

If you get an IP address that starts with 169.xxx.xxx.xxx, then the computer is not getting a proper IP address. It should start with either 10.xxx.xxx.xxx or 192.168.xxx.xxx or 172.xxx.xxx.xxx (depending on what private IP address range the router is set to use).

#4 ltdave

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Posted 12 September 2013 - 12:35 PM

Ill check for an IP address but sure why it won't get one with WiFi but will with ethernet....

Ill run minitoolbox and update with that...

As far as too many devices, its not been an issue in the past, it only affects my wife's computer, we HAVE HAD as many as 5 wireless devices going with no trouble, and it only just recently started (maybe a month ago). I HAVE TRIED system restore to three different times with no luck. ...

#5 smax013

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Posted 12 September 2013 - 01:03 PM

Is your wife's computer a laptop or desktop computer?

I ask because the other thing to try would be to try the computer with another WiFi network at a friend's house or some restaurant that has free WiFi such as Wendy's or Starbucks. If the computer is a desktop, then this is likely much less feasible. But, if it is a laptop, then this could help us determine if it is an overall problem with the WiFi on your wife's computer or something that it just does not like about your WiFi network.

#6 ltdave

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Posted 12 September 2013 - 03:39 PM

its a laptop but it wont connect to any other network's internet connection either...



#7 chrisd87

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Posted 12 September 2013 - 06:00 PM

Please post the recommended information.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#8 smax013

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Posted 13 September 2013 - 12:34 PM

its a laptop but it wont connect to any other network's internet connection either...


That would tend to suggest that it is definitely something to do with the WiFi adapter in your wife's laptop.

Have you tried turning off the WiFi protection (WEP, WPA, or WPA2) temporarily on your router/gateway?

You might also check to see if there is a drive update for the WiFi. If you tell us the make and model of the laptop, we can try to help you find the appropriate drivers.

#9 ltdave

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Posted 13 September 2013 - 07:19 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Jette (administrator) on 13-09-2013 at 20:17:22
Running from "C:\Users\Jette\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)
DW1501 Wireless-N WLAN Half-Mini Card = Wireless Network Connection (Media disconnected)
Broadcom Virtual Wireless Adapter = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Jette-laptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
   Physical Address. . . . . . . . . : 68-A3-C4-8C-D2-DA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
   Physical Address. . . . . . . . . : 68-A3-C4-8C-D2-DA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 78-2B-CB-E1-F7-BC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d0b4:ed6b:8f2f:1a0e%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, September 13, 2013 8:01:51 PM
   Lease Expires . . . . . . . . . . : Friday, September 13, 2013 9:01:51 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 242756555
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-3F-96-44-78-2B-CB-E1-F7-BC
   DNS Servers . . . . . . . . . . . : 75.75.76.76
                                       75.75.75.75
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{6BF78C8B-BB43-4E64-B7C9-AE17EE7EC059}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F968251A-2037-4DBC-B77A-EAC395F0DC12}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{73B6803D-C8FC-4050-985B-0058FA78E418}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:105d:cc5:bbd6:cfaf(Preferred)
   Link-local IPv6 Address . . . . . : fe80::105d:cc5:bbd6:cfaf%16(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  cdns02.comcast.net
Address:  75.75.76.76

Name:    google.com
Addresses:  2607:f8b0:4009:803::1008
      173.194.46.34
      173.194.46.40
      173.194.46.36
      173.194.46.39
      173.194.46.46
      173.194.46.37
      173.194.46.41
      173.194.46.33
      173.194.46.32
      173.194.46.38
      173.194.46.35


Pinging google.com [74.125.225.128] with 32 bytes of data:
Reply from 74.125.225.128: bytes=32 time=20ms TTL=55
Reply from 74.125.225.128: bytes=32 time=21ms TTL=55

Ping statistics for 74.125.225.128:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 21ms, Average = 20ms
Server:  cdns02.comcast.net
Address:  75.75.76.76

Name:    yahoo.com
Addresses:  98.139.183.24
      98.138.253.109
      206.190.36.45


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=62ms TTL=49
Reply from 98.139.183.24: bytes=32 time=68ms TTL=49

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 62ms, Maximum = 68ms, Average = 65ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...68 a3 c4 8c d2 da ......Broadcom Virtual Wireless Adapter
 12...68 a3 c4 8c d2 da ......DW1501 Wireless-N WLAN Half-Mini Card
 10...78 2b cb e1 f7 bc ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.6     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.6    276
      192.168.0.6  255.255.255.255         On-link       192.168.0.6    276
    192.168.0.255  255.255.255.255         On-link       192.168.0.6    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.6    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.6    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 16     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 16     58 2001::/32                On-link
 16    306 2001:0:9d38:953c:105d:cc5:bbd6:cfaf/128
                                    On-link
 10    276 fe80::/64                On-link
 16    306 fe80::/64                On-link
 16    306 fe80::105d:cc5:bbd6:cfaf/128
                                    On-link
 10    276 fe80::d0b4:ed6b:8f2f:1a0e/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 10 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 10 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/13/2013 08:13:19 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.dat for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.dat

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (09/13/2013 08:13:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_FontCache, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000006
Fault offset: 0x0000000000015874
Faulting process id: 0x1594
Faulting application start time: 0xsvchost.exe_FontCache0
Faulting application path: svchost.exe_FontCache1
Faulting module path: svchost.exe_FontCache2
Report Id: svchost.exe_FontCache3

Error: (09/13/2013 08:03:44 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.dat for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.dat

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (09/13/2013 08:03:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_FontCache, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000006
Fault offset: 0x0000000000015874
Faulting process id: 0x1780
Faulting application start time: 0xsvchost.exe_FontCache0
Faulting application path: svchost.exe_FontCache1
Faulting module path: svchost.exe_FontCache2
Report Id: svchost.exe_FontCache3

Error: (09/13/2013 08:03:20 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.dat for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.dat

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (09/13/2013 08:03:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_FontCache, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000006
Fault offset: 0x0000000000015874
Faulting process id: 0x14e4
Faulting application start time: 0xsvchost.exe_FontCache0
Faulting application path: svchost.exe_FontCache1
Faulting module path: svchost.exe_FontCache2
Report Id: svchost.exe_FontCache3

Error: (09/13/2013 08:02:24 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.dat for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.dat

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (09/13/2013 08:02:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_FontCache, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000006
Fault offset: 0x0000000000015874
Faulting process id: 0x1070
Faulting application start time: 0xsvchost.exe_FontCache0
Faulting application path: svchost.exe_FontCache1
Faulting module path: svchost.exe_FontCache2
Report Id: svchost.exe_FontCache3

Error: (09/11/2013 04:08:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 57681292

Error: (09/11/2013 04:08:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 57681292


System errors:
=============
Error: (09/13/2013 08:13:19 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (09/13/2013 08:13:19 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 300000 milliseconds: Restart the service.

Error: (09/13/2013 08:03:44 PM) (Source: Service Control Manager) (User: )
Description: The SSDP Discovery service terminated unexpectedly.  It has done this 3 time(s).

Error: (09/13/2013 08:03:44 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service terminated unexpectedly.  It has done this 3 time(s).

Error: (09/13/2013 08:03:25 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Font Cache Service service, but this action failed with the following error:
%%1056

Error: (09/13/2013 08:03:20 PM) (Source: Service Control Manager) (User: )
Description: The SSDP Discovery service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.

Error: (09/13/2013 08:03:20 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (09/13/2013 08:02:25 PM) (Source: Service Control Manager) (User: )
Description: The SSDP Discovery service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.

Error: (09/13/2013 08:02:25 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (09/13/2013 08:02:25 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (09/13/2013 08:13:19 PM) (Source: Application Error)(User: )
Description: C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.datHost Process for Windows ServicesC00001853

Error: (09/13/2013 08:13:19 PM) (Source: Application Error)(User: )
Description: svchost.exe_FontCache6.1.7600.163854a5bc3c1msvcrt.dll7.0.7601.177444eeb033fc00000060000000000015874159401ceb0ddf8f9154aC:\Windows\system32\svchost.exeC:\Windows\system32\msvcrt.dll75496237-1cd2-11e3-bcb0-782bcbe1f7bc

Error: (09/13/2013 08:03:44 PM) (Source: Application Error)(User: )
Description: C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.datHost Process for Windows ServicesC00001853

Error: (09/13/2013 08:03:44 PM) (Source: Application Error)(User: )
Description: svchost.exe_FontCache6.1.7600.163854a5bc3c1msvcrt.dll7.0.7601.177444eeb033fc00000060000000000015874178001ceb0ddd2c5b566C:\Windows\system32\svchost.exeC:\Windows\system32\msvcrt.dll1e789eb7-1cd1-11e3-bcb0-782bcbe1f7bc

Error: (09/13/2013 08:03:20 PM) (Source: Application Error)(User: )
Description: C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.datHost Process for Windows ServicesC00001853

Error: (09/13/2013 08:03:20 PM) (Source: Application Error)(User: )
Description: svchost.exe_FontCache6.1.7600.163854a5bc3c1msvcrt.dll7.0.7601.177444eeb033fc0000006000000000001587414e401ceb0ddb1832bcbC:\Windows\system32\svchost.exeC:\Windows\system32\msvcrt.dll1007225a-1cd1-11e3-bcb0-782bcbe1f7bc

Error: (09/13/2013 08:02:24 PM) (Source: Application Error)(User: )
Description: C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.datHost Process for Windows ServicesC00001853

Error: (09/13/2013 08:02:24 PM) (Source: Application Error)(User: )
Description: svchost.exe_FontCache6.1.7600.163854a5bc3c1msvcrt.dll7.0.7601.177444eeb033fc00000060000000000015874107001ceaf2b003e48a4C:\Windows\system32\svchost.exeC:\Windows\system32\msvcrt.dlleeda0522-1cd0-11e3-bcb0-782bcbe1f7bc

Error: (09/11/2013 04:08:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 57681292

Error: (09/11/2013 04:08:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 57681292


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.8.800.174)
Adobe Flash Player 11 Plugin (Version: 11.8.800.168)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Advanced Audio FX Engine (Version: 1.12.05)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Best Buy pc app (Version: 3.1.0.0)
Bonjour (Version: 3.0.0.10)
Brother MFL-Pro Suite HL-2280DW (Version: 1.0.0.0)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
D3DX10 (Version: 15.4.2368.0902)
DefaultTab (Version: 2.2.18.0)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup (Version: 9.4.47)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell MusicStage (Version: 1.4.162.0)
Dell PhotoStage (Version: 1.5.0.30)
Dell Product Registration (Version: 1.0.6)
Dell Stage (Version: 1.4.173.0)
Dell Support Center (Version: 3.0.5621.01)
Dell VideoStage (Version: 1.1.1.1408)
Dell Webcam Central (Version: 1.40.05)
DW WLAN Card Utility (Version: 5.60.48.35)
GoToAssist 8.0.0.514
iCloud (Version: 2.1.0.39)
IDT Audio (Version: 1.0.6289.0)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2202)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.6.4.1002)
Internet Explorer (Version: 8)
InternetHelper3.1 Toolbar for IE (Version: 6.16.1.9)
iTunes (Version: 11.0.4.4)
Java™ 6 Update 24 (64-bit) (Version: 6.0.240)
Junk Mail filter update (Version: 15.4.3502.0922)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 3.0.318.3)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Mobile Broadband Generic Drivers (Version: 2.03.09.005.14)
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Quickset64 (Version: 10.5.0)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30127)
Search Protect by conduit (Version: 1.5.0.71)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.6 (Version: 6.6.106)
Spotify (Version: 0.8.3.222.g317ab79d)
Synaptics Pointing Device Driver (Version: 15.0.0.1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Verizon Mobile Broadband Drivers (Version: 3.02.002.002)
VZAccess Manager (Version: 7.3.11.1)
WIDCOMM Bluetooth Software (Version: 6.2.1.1100)
Windows Driver Package - Broadcom Corporation (BTHUSB) Bluetooth  (03/24/2010 6.3.0.2501) (Version: 03/24/2010 6.3.0.2501)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
ZipDownloader

========================= Devices: ================================

Name: ACPI Sleep Button
Description: ACPI Sleep Button
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Storage volumes
Description: Storage volumes
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: volsnap

Name: MATbleepA DVD+-RW UJ8B1
Description: CD-ROM Drive
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom

Name: Intel® HD Graphics
Description: Intel® HD Graphics
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: igfx

Name: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Description: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: NWADI Bus Enumerator
Description: NWADI Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Novatel Wireless Inc
Service: NWADI

Name: Microsoft ISATAP Adapter
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel

Name: Intel® Core™ i3 CPU       M 380  @ 2.53GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: Performance Counters for Windows Driver
Description: Performance Counters for Windows Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: pcw

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Mount Point Manager
Description: Mount Point Manager
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mountmgr

Name: UMBus Root Bus Enumerator
Description: UMBus Root Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: umbus

Name: Microsoft ISATAP Adapter #2
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel

Name: Microsoft Windows Management Interface for ACPI
Description: Microsoft Windows Management Interface for ACPI
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: WmiAcpi

Name: Virtual WiFi Filter Driver
Description: Virtual WiFi Filter Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: vwififlt

Name: PEAUTH
Description: PEAUTH
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: PEAUTH

Name: Microsoft Virtual Drive Enumerator Driver
Description: Microsoft Virtual Drive Enumerator Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: vdrvroot

Name: ACPI Thermal Zone
Description: ACPI Thermal Zone
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Microsoft ISATAP Adapter #3
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Windows Firewall Authorization Driver
Description: Windows Firewall Authorization Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mpsdrv

Name: Remote Access IPv6 ARP Driver
Description: Remote Access IPv6 ARP Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Wanarpv6

Name: Generic PnP Monitor
Description: Generic PnP Monitor
Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard monitor types)
Service: monitor

Name: Volume Manager
Description: Volume Manager
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: volmgr

Name: QoS Packet Scheduler
Description: QoS Packet Scheduler
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Psched

Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel

Name: Intel® 82801 PCI Bridge - 2448
Description: Intel® 82801 PCI Bridge - 2448
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
Description: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: Microsoft ACPI-Compliant System
Description: Microsoft ACPI-Compliant System
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: ACPI

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: Kernel Mode Driver Frameworks service
Description: Kernel Mode Driver Frameworks service
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Wdf01000

Name: ACPI x64-based PC
Description: ACPI x64-based PC
Class Guid: {4d36e966-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard computers)
Service: \Driver\ACPI_HAL

Name: Bitlocker Drive Encryption Filter Driver
Description: Bitlocker Drive Encryption Filter Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: fvevol

Name: IDT High Definition Audio CODEC
Description: IDT High Definition Audio CODEC
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: IDT
Service: STHDA

Name: File as Volume Driver
Description: File as Volume Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: blbdrive

Name: Programmable interrupt controller
Description: Programmable interrupt controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: WFP Lightweight Filter
Description: WFP Lightweight Filter
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: WfpLwf

Name: HTTP
Description: HTTP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: HTTP

Name: RDPCDD
Description: RDPCDD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RDPCDD

Name: Microsoft AC Adapter
Description: Microsoft AC Adapter
Class Guid: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}
Manufacturer: Microsoft
Service: CmBatt

Name: Composite Bus Enumerator
Description: Composite Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: CompositeBus

Name: Intel® HM57 Express Chipset LPC Interface Controller - 3B0B
Description: Intel® HM57 Express Chipset LPC Interface Controller - 3B0B
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: msisadrv

Name: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46
Description: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: System timer
Description: System timer
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Hardware Policy Driver
Description: Hardware Policy Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: hwpolicy

Name: RDP Encoder Mirror Driver
Description: RDP Encoder Mirror Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RDPENCDD

Name: Synaptics PS/2 Port TouchPad
Description: Synaptics PS/2 Port TouchPad
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Synaptics
Service: i8042prt

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: Microsoft Composite Battery
Description: Microsoft Composite Battery
Class Guid: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}
Manufacturer: Microsoft
Service: Compbatt

Name: msahci
Description: msahci
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: msahci

Name: ST9500325AS
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: High precision event timer
Description: High precision event timer
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: User Mode Driver Frameworks Platform Driver
Description: User Mode Driver Frameworks Platform Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: WudfPf

Name: KSecDD
Description: KSecDD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: KSecDD

Name: Reflector Display Driver used to gain access to graphics data
Description: Reflector Display Driver used to gain access to graphics data
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RDPREFMP

Name: USB Input Device
Description: USB Input Device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: ACPI Fixed Feature Button
Description: ACPI Fixed Feature Button
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Intel® Display Audio
Description: Intel® Display Audio
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel® Corporation
Service: IntcDAud

Name: Ancillary Function Driver for Winsock
Description: Ancillary Function Driver for Winsock
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AFD

Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: mssmbios

Name: Direct memory access controller
Description: Direct memory access controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: KSecPkg
Description: KSecPkg
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: KSecPkg

Name: Intel® 5 Series 6 Port SATA AHCI Controller
Description: Intel® 5 Series 6 Port SATA AHCI Controller
Class Guid: {4d36e96a-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: iaStor

Name: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
Description: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: pci

Name: Link-Layer Topology Discovery Responder
Description: Link-Layer Topology Discovery Responder
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: rspndr

Name: msisadrv
Description: msisadrv
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: msisadrv

Name: IDE Channel
Description: IDE Channel
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: atapi

Name: Intel® Core™ i3 CPU       M 380  @ 2.53GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: WAN Miniport (IKEv2)
Description: WAN Miniport (IKEv2)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasAgileVpn

Name: USB Input Device
Description: USB Input Device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt

Name: Link-Layer Topology Discovery Mapper I/O Driver
Description: Link-Layer Topology Discovery Mapper I/O Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: lltdio

Name: Security Driver
Description: Security Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: secdrv

Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap

Name: BCM42RLY
Description: BCM42RLY
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: BCM42RLY

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: Rasl2tp

Name: System speaker
Description: System speaker
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr

Name: Generic USB Hub
Description: Generic USB Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Generic USB Hub)
Service: usbhub

Name: Intel® 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
Description: Intel® 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service:

Name: NativeWiFi Filter
Description: NativeWiFi Filter
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NativeWifiP

Name: High Definition Audio Controller
Description: High Definition Audio Controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: HDAudBus

Name: Beep
Description: Beep
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Beep

Name: WAN Miniport (Network Monitor)
Description: WAN Miniport (Network Monitor)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan

Name: PCI bus
Description: PCI bus
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci

Name: Generic USB Hub
Description: Generic USB Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Generic USB Hub)
Service: usbhub

Name: NDIS System Driver
Description: NDIS System Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDIS

Name: System CMOS/real time clock
Description: System CMOS/real time clock
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Generic USB Hub
Description: Generic USB Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Generic USB Hub)
Service: usbhub

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan

Name: Intel® Core™ i3 CPU       M 380  @ 2.53GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: NDIS Usermode I/O Protocol
Description: NDIS Usermode I/O Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Ndisuio

Name: Realtek PCIe FE Family Controller
Description: Realtek PCIe FE Family Controller
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek
Service: RTL8167

Name: Intel® Turbo Boost Technology Driver
Description: Intel® Turbo Boost Technology Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: Impcd

Name: System board
Description: System board
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Intel® Management Engine Interface
Description: Intel® Management Engine Interface
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: HECIx64

Name: WAN Miniport (IPv6)
Description: WAN Miniport (IPv6)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan

Name: System board
Description: System board
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: NDProxy
Description: NDProxy
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDProxy

Name: TCP/IP Protocol Driver
Description: TCP/IP Protocol Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Tcpip

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasPppoe

Name: HID Keyboard Device
Description: HID Keyboard Device
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: kbdhid

Name: System board
Description: System board
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Common Log (CLFS)
Description: Common Log (CLFS)
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: CLFS

Name: USB Composite Device
Description: USB Composite Device
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbccgp

Name: TCP/IP Registry Compatibility
Description: TCP/IP Registry Compatibility
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: tcpipreg

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: DW1501 Wireless-N WLAN Half-Mini Card
Description: DW1501 Wireless-N WLAN Half-Mini Card
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Broadcom
Service: BCM43XX

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: PptpMiniport

Name: Intel® 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Description: Intel® 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Intel
Service: usbehci

Name: CNG
Description: CNG
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: CNG

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: HID-compliant mouse
Description: HID-compliant mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: mouhid

Name: NETBT
Description: NETBT
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NetBT

Name: Integrated Webcam
Description: USB Video Device
Class Guid: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: usbvideo

Name: NetIO Legacy TDI Support Driver
Description: NetIO Legacy TDI Support Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: tdx

Name: WAN Miniport (SSTP)
Description: WAN Miniport (SSTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasSstp

Name: Intel® Core™ i3 CPU       M 380  @ 2.53GHz
Description: Intel Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Intel
Service: intelppm

Name: Numeric data processor
Description: Numeric data processor
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: System Attribute Cache
Description: System Attribute Cache
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: discache

Name: Broadcom Virtual Wireless Adapter
Description: Broadcom Virtual Wireless Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Broadcom
Service: BcmVWL

Name: Microsoft ACPI-Compliant Control Method Battery
Description: Microsoft ACPI-Compliant Control Method Battery
Class Guid: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}
Manufacturer: Microsoft
Service: CmBatt

Name: HID-compliant consumer control device
Description: HID-compliant consumer control device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Microsoft
Service:

Name: UMBus Enumerator
Description: UMBus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: umbus

Name: Intel® processor DRAM Controller - 0044
Description: Intel® processor DRAM Controller - 0044
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service:

Name: NSI proxy service driver.
Description: NSI proxy service driver.
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: nsiproxy

Name: Intel® 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Description: Intel® 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: Intel
Service: usbehci

Name: VgaSave
Description: VgaSave
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VgaSave

Name: Terminal Server Keyboard Driver
Description: Terminal Server Keyboard Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: ACPI Power Button
Description: ACPI Power Button
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: LDDM Graphics Subsystem
Description: LDDM Graphics Subsystem
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: DXGKrnl

Name: Terminal Server Mouse Driver
Description: Terminal Server Mouse Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: ACPI Lid
Description: ACPI Lid
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service:

Name: Dynamic Volume Manager
Description: Dynamic Volume Manager
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: volmgrx

Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: swenum

Name: Microsoft 6to4 Adapter
Description: Microsoft 6to4 Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel

Name: Null
Description: Null
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Null


========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 3894.68 MB
Available physical RAM: 2365.23 MB
Total Pagefile: 7787.56 MB
Available Pagefile: 5919.57 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.07 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:341.94 GB) NTFS

========================= Users: ========================================

User accounts for \\JETTE-LAPTOP

Administrator            Guest                    Jette                    

========================= Minidump Files ==================================

========================= Restore Points ==================================


**** End of log ****
 



#10 smax013

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Posted 16 September 2013 - 07:49 PM

Someone else will likely need to look at the MiniToolBox results as I am not as familiar with that particular tool.

Did you run it with the computer connected by ethernet? If so, I am assuming it might be more helpful if you run it with the computer only "connected" (so to speak) by WiFi and NOT with the ethernet connected...but I could be wrong.

#11 chrisd87

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Posted 16 September 2013 - 07:58 PM

I should of specified to run it when connected to the wifi network, so if any problems were present we would be able to see it on the wifi network. Thank you Smax for pointing that out. Please re-run the program on the wifi network to see what results you get.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#12 ltdave

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Posted 17 September 2013 - 08:02 PM

here are the results of the mini tool box run with the WiFi on and connected to the gateway but without internet access...

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Jette (administrator) on 17-09-2013 at 20:30:13
Running from "C:\Users\Jette\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

DW1501 Wireless-N WLAN Half-Mini Card = Wireless Network Connection (Connected)
Broadcom Virtual Wireless Adapter = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Jette-laptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
   Physical Address. . . . . . . . . : 68-A3-C4-8C-D2-DA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
   Physical Address. . . . . . . . . : 68-A3-C4-8C-D2-DA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1891:53b7:8aca:4d68%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, September 17, 2013 8:24:07 PM
   Lease Expires . . . . . . . . . . : Tuesday, September 17, 2013 9:28:23 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 325624772
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-3F-96-44-78-2B-CB-E1-F7-BC
   DNS Servers . . . . . . . . . . . : 2001:4888:35:ff00:383:d::
                                       2001:4888:34:ff00:386:d::
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{6BF78C8B-BB43-4E64-B7C9-AE17EE7EC059}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{73B6803D-C8FC-4050-985B-0058FA78E418}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  2001:4888:35:ff00:383:d::

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  2001:4888:35:ff00:383:d::

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...68 a3 c4 8c d2 da ......Broadcom Virtual Wireless Adapter
 12...68 a3 c4 8c d2 da ......DW1501 Wireless-N WLAN Half-Mini Card
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.4     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.4    281
      192.168.0.4  255.255.255.255         On-link       192.168.0.4    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.4    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.4    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.4    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    281 fe80::/64                On-link
 12    281 fe80::1891:53b7:8aca:4d68/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 10 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 10 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/17/2013 08:28:21 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.dat for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program Host Process for Windows Services because of this error.

Program: Host Process for Windows Services
File: C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.dat

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C0000185
Disk type: 3

Error: (09/17/2013 08:28:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_FontCache, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000006
Fault offset: 0x0000000000015874
Faulting process id: 0x12fc
Faulting application start time: 0xsvchost.exe_FontCache0
Faulting application path: svchost.exe_FontCache1
Faulting module path: svchost.exe_FontCache2
Report Id: svchost.exe_FontCache3

Error: (09/17/2013 08:26:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17472

Error: (09/17/2013 08:26:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17472

Error: (09/17/2013 08:26:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/17/2013 08:26:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 16458

Error: (09/17/2013 08:26:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 16458

Error: (09/17/2013 08:26:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/17/2013 08:26:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15460

Error: (09/17/2013 08:26:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15460


System errors:
=============
Error: (09/17/2013 08:28:28 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.

Error: (09/17/2013 08:28:28 PM) (Source: Service Control Manager) (User: )
Description: The SSDP Discovery service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.

Error: (09/17/2013 08:28:28 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (09/17/2013 08:28:21 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (09/17/2013 08:27:33 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Font Cache Service service, but this action failed with the following error:
%%1056

Error: (09/17/2013 08:26:25 PM) (Source: Service Control Manager) (User: )
Description: The SSDP Discovery service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.

Error: (09/17/2013 08:26:25 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (09/17/2013 08:26:25 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (09/17/2013 08:24:02 PM) (Source: Service Control Manager) (User: )
Description: The DefaultTabUpdate service failed to start due to the following error:
%%2

Error: (09/17/2013 07:52:28 PM) (Source: Service Control Manager) (User: )
Description: The Windows Font Cache Service service terminated unexpectedly.  It has done this 4 time(s).


Microsoft Office Sessions:
=========================
Error: (09/17/2013 08:28:21 PM) (Source: Application Error)(User: )
Description: C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache-S-1-5-21-516511155-211527270-4153477414-1001-8192.datHost Process for Windows ServicesC00001853

Error: (09/17/2013 08:28:21 PM) (Source: Application Error)(User: )
Description: svchost.exe_FontCache6.1.7600.163854a5bc3c1msvcrt.dll7.0.7601.177444eeb033fc0000006000000000001587412fc01ceb405b5b04650C:\Windows\system32\svchost.exeC:\Windows\system32\msvcrt.dll3848d32b-1ff9-11e3-99b4-782bcbe1f7bc

Error: (09/17/2013 08:26:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17472

Error: (09/17/2013 08:26:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17472

Error: (09/17/2013 08:26:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/17/2013 08:26:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 16458

Error: (09/17/2013 08:26:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 16458

Error: (09/17/2013 08:26:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/17/2013 08:26:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15460

Error: (09/17/2013 08:26:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15460


=========================== Installed Programs ============================

Ad-Aware Antivirus (Version: 10.5.3.4405)
Ad-Aware Security Add-on (Version: 3.4.0.1)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.174)
Adobe Flash Player 11 Plugin (Version: 11.8.800.168)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Advanced Audio FX Engine (Version: 1.12.05)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Best Buy pc app (Version: 3.1.0.0)
Bonjour (Version: 3.0.0.10)
Brother MFL-Pro Suite HL-2280DW (Version: 1.0.0.0)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup (Version: 9.4.47)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell MusicStage (Version: 1.4.162.0)
Dell PhotoStage (Version: 1.5.0.30)
Dell Product Registration (Version: 1.0.6)
Dell Stage (Version: 1.4.173.0)
Dell Support Center (Version: 3.0.5621.01)
Dell VideoStage (Version: 1.1.1.1408)
Dell Webcam Central (Version: 1.40.05)
DW WLAN Card Utility (Version: 5.60.48.35)
GoToAssist 8.0.0.514
iCloud (Version: 2.1.0.39)
IDT Audio (Version: 1.0.6289.0)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2202)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.6.4.1002)
Internet Explorer (Version: 8)
InternetHelper3.1 Toolbar for IE (Version: 6.16.1.9)
iTunes (Version: 11.0.5.5)
Java™ 6 Update 24 (64-bit) (Version: 6.0.240)
Junk Mail filter update (Version: 15.4.3502.0922)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 3.0.318.3)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Mobile Broadband Generic Drivers (Version: 2.03.09.005.14)
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 23.0.1 (x86 en-US) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Quickset64 (Version: 10.5.0)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30127)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.6 (Version: 6.6.106)
Spotify (Version: 0.8.3.222.g317ab79d)
Synaptics Pointing Device Driver (Version: 15.0.0.1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Verizon Mobile Broadband Drivers (Version: 3.02.002.002)
VZAccess Manager (Version: 7.3.11.1)
WIDCOMM Bluetooth Software (Version: 6.2.1.1100)
Windows Driver Package - Broadcom Corporation (BTHUSB) Bluetooth  (03/24/2010 6.3.0.2501) (Version: 03/24/2010 6.3.0.2501)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 3894.68 MB
Available physical RAM: 2169.47 MB
Total Pagefile: 7787.56 MB
Available Pagefile: 6000.9 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.57 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:341.02 GB) NTFS

========================= Users: ========================================

User accounts for \\JETTE-LAPTOP

Administrator            Guest                    Jette                    

========================= Minidump Files ==================================

========================= Restore Points ==================================


**** End of log ****
 

 



#13 chrisd87

chrisd87

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  • Local time:08:09 PM

Posted 17 September 2013 - 08:18 PM

I see a few things wrong here.

 

1. Your using ipv6 dns

2.I'm not seeing a driver for your wireless card. The utility may serve as a driver, but most of the time it lists the driver as well.

3. Your using an outdated version of Java.

 

Please disable IPV6 in your network connection properties. Also go to the wireless properties and change the dns to 208.67.222.222 for primary and 208.67.220.220 for secondary.

Install the latest driver for your wireless card.

Update Java to the newest version at http://www.java.com


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#14 Chris Cosgrove

Chris Cosgrove

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  • Local time:02:09 AM

Posted 18 September 2013 - 05:38 PM

I noticed from the two Mini Toolbox logs that when connected by wi-fi, the Ping test failed.

 

The possibility exists that the wireless card / chip in the laptop has failed. A very simple work-around for this is to use a USB wireless dongle. I've had to do this with at least two laptops, and in the first one it happened to the wireless unit according to the test software was OK - and since it was my wife's laptop I was under some pressure to fix it !

 

Chris Cosgrove



#15 jhayz

jhayz

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Posted 18 September 2013 - 09:01 PM

 

DNS Servers . . . . . . . . . . . : 75.75.76.76
                                       75.75.75.75

 

 

This is the assigned DNS address for your LAN.

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
   Physical Address. . . . . . . . . : 68-A3-C4-8C-D2-DA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1891:53b7:8aca:4d68%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, September 17, 2013 8:24:07 PM
   Lease Expires . . . . . . . . . . : Tuesday, September 17, 2013 9:28:23 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 325624772
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-3F-96-44-78-2B-CB-E1-F7-BC
   DNS Servers . . . . . . . . . . . : 2001:4888:35:ff00:383:d::
                                       2001:4888:34:ff00:386:d::
                                       192.168.1.1

Try changing the wireless card IPv4 DNS server addresses and enter/follow the same with the LAN card DNS server then check the difference. See also routers lease time settings.


Tekken
 





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