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Kaspersky shuts down randomly on XP machines


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#1 TsVk!

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Posted 11 September 2013 - 09:03 PM

Hey guys, hope someone knows about this....

 

I have a small (80ish machines) managed network that we protect with Kaspersky 10 with Kaspersky Security Center. There seems to be some bug with some of my XP machines. Some randomly uninstall Kaspersky, others just close it down until the machine is restarted or until manually started again. Security center control is completely lost in both cases. I have been over the offending machines with a fine tooth comb and there is no malware present at all.

 

I can't seem to be able to replicate the problem and there's little to be learned from the event logs. It really seems random.

 

Anyone know of a bug causing this? Any ideas?



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#2 quietman7

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Posted 11 September 2013 - 09:15 PM

If these were Windows 7 machines, I would refer you to Kaspersky Internet Security 2013 may "crash" with Internet Explorer 10 installed on Windows 7 (x64)

Have you tried contacting and asking Kaspersky Technical Support?
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#3 TsVk!

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Posted 11 September 2013 - 11:42 PM

We don't have IE 10 on out network... interesting though

 

Kaspersky technical support is just a name. It's more like a windows help file... if you need to read it you're bleeped. I still have open tickets with them from last year. Fantastic product compared to Trend though...

 

Was hoping someone else might have experienced this, or something similar.



#4 quietman7

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Posted 12 September 2013 - 07:32 AM

If no one else reponds here, you can always check at the Kaspersky Lab User Forum.
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#5 TsVk!

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Posted 12 September 2013 - 04:18 PM

thanks mate, I do use this resource too. :thumbsup2:



#6 quietman7

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Posted 12 September 2013 - 05:03 PM

You're welcome and good luck.
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