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Infected Backdoor.0access help with removal

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#1 MiguelO'Hara


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Posted 11 September 2013 - 10:00 AM


Just found this website, hopefully i'm in the right forum and I thank you guys for helping people with their computer problems. I recently noticed that my internet home page redirects to Yahoo. I scanned with Malwarebytes Anti-Rootkit BETA V1.07.0.1005. The results were C:\Windows\Installer\{25143fb4-71a8-8726-3250-f1f7e4e3e5e7}\@-->[Backdoor.0Access]


It says it cleans up and creates a restore point but it doesn't and the malware shows up again on re-scan. 


Again, thanks for your time



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#2 Broni


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Posted 11 September 2013 - 12:24 PM

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ZeroAccess rootkit infection requires elevated help.


Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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