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Malware (I think?) stopping me from downloading any AV software

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2 replies to this topic

#1 JCJen7


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  • Local time:05:29 AM

Posted 10 September 2013 - 10:27 PM

(My OS is Windows Vista BTW)


About a week ago I got this (http://blog.yoocare.com/wp-content/uploads/2013/02/fbi-cybercrime-division-virus.png

) virus. It would lock my screen every time I got on my computer. So, I opened in safemode, and then did a system restore. This fixed that problem, and my computer is pretty much usable since then. It's a little bit slower browsing the internet, but that's all. Well, almost.


I can't download anything. Pictures, software, chrome extensions, whatever. When I try, it says "Failed - Virus scan failed." I have tried opening in safemode with networking and downloading, but that didn't work. I tried to do what this (http://answers.yahoo.com/question/index?qid=20100910173344AA1wsXS) guy suggested, but the box labeled "Use a proxy server for LAN" was already unchecked. I have also uninstalled and reinstalled google chrome (which, now that I think of it, I was able to successfully download from internet explorer. Although I have already tried downloading AV software from IE). Any ideas?

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#2 nasdaq


  • Malware Response Team
  • 40,464 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:07:29 AM

Posted 15 September 2013 - 10:41 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247
Vista and Seven - http://windows.microsoft.com/en-gb/windows7/create-a-restore-point
Windows 8 - http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

Download this program to your desktop.
Tweaking.com - Windows Repair 1.9.16

Extract and launch the Repair_Windows.exe file

Click on Start repairs tab-click on Start

check mark following options alone

Reset registry permissions
Reset file permissions
Register system files
Repair WMI
Repair Windows Firewall.
Remove Policies Set By Infections
Repair Winsock & DNS Cache
Repair Internet Explorer
Repair Proxy Settings

  • Checkmark Restart System When Finished option
  • click the Start button
  • System should restart after repair

  • ===

    Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.

    1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
    2: DDS.pif
    3: DDS.COM

    Double click on the DDS icon, allow it to run.
    A small box will open, with an explanation about the tool. No input is needed, the scan is running.
    Notepad will open with the results.
    Follow the instructions that pop up for posting the results.[/list]Please note: You may have to disable any script protection running if the scan fails to run.


    Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

    Let me know what problem persists.

#3 nasdaq


  • Malware Response Team
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  • Location:Montreal, QC. Canada
  • Local time:07:29 AM

Posted 22 September 2013 - 09:23 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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