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Looking for advise on Using Win7 ISO DVD to upgrade ( restore) Vista laptop


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#1 zapfast

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Posted 10 September 2013 - 05:56 PM

Hello bleepers,

 

I have been working on an elderly neighbors Toshiba laptop.

the current specs are:

Laptop Info: Toshiba C655 3MB RAM Vista OS.
 
Windows Vista Home Premium
Service Pack 2
AMD E-240 Proc. 1.5 Ghz
3 Gig RAM
32 bit OS

 

This was purchased about two years ago as a Win7 computer, and it has the Win 7 Home premium sticker with serial # on the bottom.

My friend's brother for some reason installed Vista on this after he bought it.

 

I just spent several days ( with the help of boopme at bleeping computer ) cleaning the conduit redirect virus and several owner installed malware programs off this computer.

 

http://www.bleepingcomputer.com/forums/t/506920/i-am-trying-to-help-75-yo-neighbor-wlaptop-has-conduit-re-direct/

 

In that thread i was  told that the Win Vista  is corrupted and I would like to proceed by  returning  this laptop to Win 7.

 

( the Task manager tabs that were described as not working in the above post have magically reappeared!)

 

I have a copy of WIN 7 on a flash drive and I have burned an ISO DVD of it.

Also --the owner does not seem to know where any Toshiba restore disk might be found.

 

I am not sure how to proceed from here.

 

Do I click an executable on the DVD?

Do I start and hit F8 or another F# to boot from the DVD?

Do I have to do a Format first?

 

Ideally I would like to preserve content files, but they are all backed up on an external at this point.

I expect that any installed programs will be lost, Is that right?

 

 

Thanks in advance for any help anyone may be able to provide.

 

I hope I have posted in the right place here in VISTA --maybe this post belongs in the WIN7 forum --I'm not sure.


Edited by hamluis, 11 September 2013 - 06:17 AM.
Moved from Vista to Win 7 - Hamluis.


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#2 hamluis

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Posted 11 September 2013 - 06:16 AM

I would contact Toshiba, requesting recovery disks for that particular model..

 

Louis



#3 dc3

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Posted 11 September 2013 - 11:03 AM

The link below will take you to the Toshiba website where you can order the recovery disc and driver disc.

 

Repair & Parts Support | Toshiba


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 wing987

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Posted 11 September 2013 - 01:06 PM

if this system still has the recovery partition you could try tapping f8 and select all the "restory to factory settings" options.  More detailed instruction at the link.

 

http://www.geekpolice.net/t18281-toshiba-recovery-partition-hotkey-instructions

 

This would erase everything but what the device originally came with, but it may save time and effort in getting the disks.


Edited by wing987, 11 September 2013 - 01:08 PM.

-- Windows 7 Ultimate on custom built system, Windows 10 on under powered laptop. Sophos UTM 9, Ubuntu Server and Windows Server 2008 R2. HyperV Virtualization --

 

"The hottest places in hell are reserved for those who in a period of moral crisis maintain their neutrality," John F. Kennedy


#5 zapfast

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Posted 11 September 2013 - 07:36 PM

Thanks for the replies --- I was able to proceed with the wndows ISO that I have.

 

please mark this topic as closed.

 

I would have followed Wing987's suggestion if I had not proceeded this morning before seeing it.

 

Thanks again,

 

zapfastnet






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