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Boot issues Windows 7


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#1 ekdar123

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Posted 10 September 2013 - 09:40 AM

Hi all,

I have a Dell XPS that's about 16 months old.

 

I am stuck in an infinite boot loop where it gets to the Windows load screen, freezes, flashes BSOD for a fraction of a second, and starts over.  It will do this as long as I allow it.  Using the Startup Repair does nothing, and I'm unable to start in any of the Safe Mode options.  I do not have a Windows 7 install disk.

 

The only changes I'm aware of from when my machine went from working to not: I installed a couple Windows Updates and I installed a free version of McAfee from theit website using a product key that my job provided me.  I had been running Windows Security Essentials before this.  The morning after making these installs is when my machine was no longer working.  I had no issues with the updates installing or shutting down during the update.

 

I've used the utility by pressing the Function key on boot and that returned no errors for the hardware.

 

Any help would be greatly appreciated, and I can provide further details if needed.

 

Thanks,

 



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#2 frankp316

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Posted 10 September 2013 - 10:19 AM

Are you aware that you shouldn't have two anti virus products on your PC? They conflict and cause problems.



#3 ekdar123

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Posted 10 September 2013 - 10:35 AM

McAfee said during the install it would remove/disable MSE.  I am unable to get to a point where I can remove one or the other, unless I can do it from a Command Prompt.






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