Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

told to install flash player pro and update media player


  • Please log in to reply
2 replies to this topic

#1 jackngwen2004

jackngwen2004

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:01:12 AM

Posted 10 September 2013 - 05:44 AM

   I have recently been getting a message to update to adobe flashplayer pro to view site and have been also getting a message to update the media player. I looked at the versions  I am running and they are the latest. I was told to do the Adobe while I was navigating to this page just a moment ago. When I am at some sites I have also gotten a box that says my media player is infected and needs to clean files. While in MSN.com home page I have gotten a poor pc performance box that comes up and it is kind of shaking when it appears. I don't know if this is an infection or what but am very wary of this type of stuff after fighting with other infections in the past. I posted this in another forum and was instructed to possibly try this one. Please let me now if you may need more information and I will reply. Thank you for your time and efforts. Jack Perrin.



BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:04:12 PM

Posted 10 September 2013 - 06:39 AM

Hello -

Download Security Check by Screen317
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If any security program requests permission to access the Internet, allow it to do so.

 

 

Download MiniToolBox, Save it to your desktop and run it.
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files

Close any Firefox browsers you may have open when running Reset FF Proxy Settings

Click Go and copy / paste the result (Result.txt).

 

 

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

* Double-click on the Rkill desktop icon to run the tool.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* Do not reboot until the next scan is completed.
*  Do not reboot your computer after running RKill as the malware programs will start again.
* If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill.txt log.
Post it in your next reply.

NOTE : rKill.txt log will also be present on your desktop.

 

 

If you have either or both of these next listed programs, be sure to Update them prior to any scan -

 

Please download Malwarebytes Anti-Malware Free (aka MBAM)
* Double-click MBAM - setup.exe and follow the prompts to install the program.
* At the end, be sure to Check for Updates to be so it is current
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Scan, then click Quick Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
If you are not sure of any items, post the log and ask if it should be removed.

Be sure to reboot the computer after you post the log.

 

 

Download SUPERAntiSpyware Free (aka SAS)
* Double-click SAS - setup.exe and follow the prompts to install the program.
* At the end, be sure to Check for Updates to be so it is current
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.(NOTE : if this log only contains Tracking Cookies, do not post it)

Be sure to reboot the computer after you post the log.

 

 

Thank You -



#3 jackngwen2004

jackngwen2004
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:01:12 AM

Posted 14 September 2013 - 05:42 AM

Hello Noknojon, I downloaded the Malwarebytes Anti-Malware program and ran it as instructed and it found the problem. An Adware program was causing all my problems. They wanted to sell me some program or something. I noticed a suspicious program in my control panel settings that matched an ad name. I uninstalled that program and then downloaded the Malwarebytes and ran it's scan and it found five different areas that this was imbedded in. I cleared them out with the Malwarebytes and I am running at optimum once again. I should have had this running on my computer all along and I do on my computer in my workshop. Thanks for all your help. Jack Perrin.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users