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Mandiant USA Cyber Security Ransomware... !


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#1 ecrawf099

ecrawf099

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Posted 09 September 2013 - 07:44 PM

I've removed the Madiant USA Cyber Security ransomware virus from a customer's PC twice now using the Hitman Pro flash drive, and it has returned yet again.

 

The PC is a eMachines Desktop with 160 GB HD, 2GB DDR memory, an AMD Athlon 2650e Processor, and running Windows Vista Home Basic.

 

The machine belongs to an older couple who from what I understand aren't exatcly computer "savvy."

 

Any suggestions?

 

 

Thanks in advance.

 

E

 

PS  If this isn't the correct area for this post, I apologize.

 



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#2 boopme

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Posted 09 September 2013 - 08:12 PM

Hello, As you are still having problems with your computer after following the GUIDE, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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