Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

PC Optimizer Pro issue


  • Please log in to reply
3 replies to this topic

#1 theflash777

theflash777

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:11:28 AM

Posted 08 September 2013 - 10:19 PM

Hi,

 

I was getting a client to install TeamViewer and they accidentally installed PC Optimizer Pro. (And also News.net?)

 

Now TeamViewer is installed, I want to make sure this malware is gone.

 

First thing I did was go to Control Panel and uninstall both PC Optimizer Pro and News.net. Each uninstall went through without issue (and I checked Program Files for them afterwards and didn't see them) and then Internet Explorer popped up with a page to buy a full subscription / leave feed back for News.net, both of which I just closed.

 

I'm not entirely sure if it's an issue or not though. I don't think that my client actually ran the program after installation. I looked through this thread: http://www.bleepingcomputer.com/forums/t/431108/remove-pc-optimizer-pro/

 

As it says in Post #3, I checked the registry for what it said to look for and found no entries. Though I did find one entry to launch the News.net program in /Windows/CurrentUser/Run...

 

I checked the path of that registry file and couldn't see the folder or file there so I think News.net is gone. I deleted that registry entry for News.net.

 

Should I download the Revo software mentioned in that thread, and also malware bytes -- just to make sure?

 

I read someone uninstalled this and then restarted and their computer didn't boot. I also read that this software can change your proxy settings or something along those lines...?

 

Would appreciate any help, I need to fix this quickly.

Theflash

 

EDIT: Revo Uninstaller didn't show the program. Going to install MalwareBytes now.


Edited by theflash777, 08 September 2013 - 10:35 PM.


BC AdBot (Login to Remove)

 


#2 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 5,959 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:11:28 AM

Posted 08 September 2013 - 11:55 PM

 
 

Download Security Check by Screen317
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If any security program requests permission to access the Internet, allow it to do so.

 

 

Please download Malwarebytes Anti-Malware Free (aka MBAM)
Do not install the Free Trial Version at this time .........
* Double-click MBAM -setup.exe and follow the prompts to install the program.
* At the end, be sure to Check for Updates to be so it is current
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Scan, then click Quick Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
If you are not sure of any items, post the log and ask if it should be removed.
Be sure to reboot the computer after you post the log.

 

 

Download SUPERAntiSpyware Free (aka SAS)
* Double-click SAS -setup.exe and follow the prompts to install the program.
* At the end, be sure to Check for Updates to be so it is current
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
Be sure to reboot the computer after you post the log.

Scan your machine with ESET OnlineScan
1. Hold down Control and click HERE to open ESET OnlineScan in a new window.
2. Click the ESET Online Scanner button.
3. NOTE :.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
--------------------------------------------------------------------------
- 1. Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
- 2. Double click on the ESET Online Scanner icon on your desktop.

4. Check "YES, I accept the Terms of Use."
5. Click the Start button.
6. Accept any security warnings from your browser.
7. Under scan settings, check "Scan Archives" and "Remove found threats"
8. Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology

9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this will take some time to download the program for a first time, and then download updated data base (1 to 2  hours is not unusual)
10. When the scan completes, click List Threats
11. Click Export, and save the file to your desktop using a unique name, such as ESETScan.
- Include the contents of this report in your next reply.
12. Click the Back button.
13. Click the Finish button
Or you can find a report at  C:\Program Files\esetonlinescanner\log.txt.


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#3 theflash777

theflash777
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:11:28 AM

Posted 11 September 2013 - 12:49 AM

Thank you for your reply. This isn't necessary any longer, but I'll keep this post for future reference. Much appreciated!



#4 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 5,959 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:11:28 AM

Posted 11 September 2013 - 01:35 AM

My pleasure !....if you choose to use these tools in the future....be sure to update them first.

 

Regards,


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users