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Very slow IExplorer and Safari for Windows


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3 replies to this topic

#1 maryba

maryba

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Posted 08 September 2013 - 08:42 AM

Extremely slow startup and navigating while in IE and Safari (Windows). Chrome seems unaffected.

 

Ran Malwarebytes and found 15 Trojans. Had Malwarebytes remove them and restarted WIndows. Still slow browsers.

 

Had also looked in TaskManager and when running IE, saw two instances of it while I really had only started one session. Also noted dataup.exe. Found it in Windows folder. Very recent Created and Last Modified dates so not part of the Windows suite.

 

Also noted that my installation of Avira was not running and had been (apparently) uninstalled and removed. Have since reinstalled.

 

Would appreciate and help/guidance available.

 

 

Mike

 



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#2 Broni

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Posted 08 September 2013 - 12:33 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 maryba

maryba
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Posted 09 September 2013 - 10:21 AM

Thanks for your prompt initial reply, Broni.

 

I must say that after my earlier run of MalwareBytes (mentioned in my initial request for help) and a warm reboot, the two browsers still ran slow. However, after a cold restart, the browsers seemed to run normally. 

 

But, after the re-installation of Avira, it did begin to detect Trojans. 

 

Here's logs from the various programs you asked to be run.

===========

 

 

 

 Results of screen317's Security Check version 0.99.73  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Security Center service is not running! This report may not be accurate! 
Avira Desktop   
 Antivirus out of date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java™ 6 Update 22  
 Java version out of Date! 
 Adobe Flash Player 11.2.202.233  
 Adobe Reader 10.1.3 Adobe Reader out of Date!  
 Google Chrome 29.0.1547.62  
 Google Chrome 29.0.1547.66  
````````Process Check: objlist.exe by Laurent````````  
 Avira Antivir avgnt.exe 
 Avira Antivir avguard.exe 
 owner Desktop virus debug SecurityCheck.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:: 27% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log`````````````````````` 
 

 

 

 

 

 

 

Farbar Service Scanner Version: 05-09-2013
Ran by owner (administrator) on 09-09-2013 at 09:11:57
Running from "C:\Documents and Settings\owner\Desktop\virus debug"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of sharedaccess. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of sharedaccess. The value does not exist.
Unable to retrieve ServiceDll of sharedaccess. The value does not exist.
Checking LEGACY_sharedaccess: ATTENTION!=====> Unable to open LEGACY_sharedaccess\0000 registry key. The key does not exist.
 
 
Firewall Disabled Policy: 
==================
"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\\EnableFirewall" registry value does not exist.
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Security Center:
============
 
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking LEGACY_wscsvc: ATTENTION!=====> Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking LEGACY_wuauserv: ATTENTION!=====> Unable to open LEGACY_wuauserv\0000 registry key. The key does not exist.
 
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking LEGACY_BITS: ATTENTION!=====> Unable to open LEGACY_BITS\0000 registry key. The key does not exist.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
 
 
File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit
 
Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4) 
0x0700000005000000010000000200000003000000040000000600000007000000
IpSec Tag value is correct.
 
**** End of log ****

 

 

 

 

 

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by owner (administrator) on 09-09-2013 at 09:16:20
Running from "C:\Documents and Settings\owner\Desktop\virus debug"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= IP Configuration: ================================
 
Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection (Connected)
 
 
# ---------------------------------- 
# Interface IP Configuration         
# ---------------------------------- 
pushd interface ip
 
 
# Interface IP Configuration for "Local Area Connection"
 
set address name="Local Area Connection" source=dhcp 
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp
 
 
popd
# End of interface IP configuration
 
 
 
 
Windows IP Configuration
 
 
 
        Host Name . . . . . . . . . . . . : Dell-GX620
 
        Primary Dns Suffix  . . . . . . . : 
 
        Node Type . . . . . . . . . . . . : Unknown
 
        IP Routing Enabled. . . . . . . . : No
 
        WINS Proxy Enabled. . . . . . . . : No
 
 
 
Ethernet adapter Local Area Connection:
 
 
 
        Connection-specific DNS Suffix  . : 
 
        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
 
        Physical Address. . . . . . . . . : 00-13-72-CC-B6-86
 
        Dhcp Enabled. . . . . . . . . . . : Yes
 
        Autoconfiguration Enabled . . . . : Yes
 
        IP Address. . . . . . . . . . . . : 192.168.15.102
 
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
 
        Default Gateway . . . . . . . . . : 192.168.15.1
 
        DHCP Server . . . . . . . . . . . : 192.168.15.1
 
        DNS Servers . . . . . . . . . . . : 192.168.15.1
 
        Lease Obtained. . . . . . . . . . : Monday, September 09, 2013 8:02:06 AM
 
        Lease Expires . . . . . . . . . . : Tuesday, September 10, 2013 8:02:06 AM
 
Server:  UnKnown
Address:  192.168.15.1
 
Name:    google.com
Address:  74.125.227.71
 
 
 
Pinging google.com [74.125.227.71] with 32 bytes of data:
 
 
 
Reply from 74.125.227.71: bytes=32 time=25ms TTL=53
 
Reply from 74.125.227.71: bytes=32 time=25ms TTL=53
 
 
 
Ping statistics for 74.125.227.71:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 25ms, Maximum = 25ms, Average = 25ms
 
Server:  UnKnown
Address:  192.168.15.1
 
Name:    yahoo.com
Address:  206.190.36.45
 
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
 
 
 
Reply from 206.190.36.45: bytes=32 time=93ms TTL=45
 
Reply from 206.190.36.45: bytes=32 time=78ms TTL=45
 
 
 
Ping statistics for 206.190.36.45:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 78ms, Maximum = 93ms, Average = 85ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
 
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 72 cc b6 86 ...... Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     192.168.15.1  192.168.15.102  20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1  1
     192.168.15.0    255.255.255.0   192.168.15.102  192.168.15.102  20
   192.168.15.102  255.255.255.255        127.0.0.1       127.0.0.1  20
   192.168.15.255  255.255.255.255   192.168.15.102  192.168.15.102  20
        224.0.0.0        240.0.0.0   192.168.15.102  192.168.15.102  20
  255.255.255.255  255.255.255.255   192.168.15.102  192.168.15.102  1
Default Gateway:      192.168.15.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
 
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
 
Catalog9 01 C:\Program Files\Avira\AntiVir Desktop\avsda.dll [258104] (Avira Operations GmbH & Co. KG)
Catalog9 02 C:\Program Files\Avira\AntiVir Desktop\avsda.dll [258104] (Avira Operations GmbH & Co. KG)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 mswsock.dll [File not found] (Microsoft Corporation)
Catalog9 07 mswsock.dll [File not found] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 25 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 26 C:\Program Files\Avira\AntiVir Desktop\avsda.dll [258104] (Avira Operations GmbH & Co. KG)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/07/2013 11:01:46 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 11:01:44 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 11:01:11 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 11:00:55 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 10:50:40 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 08:11:07 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 08:10:03 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 03:15:19 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 01:41:07 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 10:01:28 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
 
System errors:
=============
Error: (09/09/2013 08:04:12 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.
 
Error: (09/09/2013 08:03:46 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error: 
%%1060
 
Error: (09/08/2013 11:08:52 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.
 
Error: (09/08/2013 11:08:26 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error: 
%%1060
 
Error: (09/08/2013 07:20:48 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.
 
Error: (09/08/2013 07:20:21 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error: 
%%1060
 
Error: (09/07/2013 11:43:47 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/07/2013 11:43:45 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.
 
Error: (09/07/2013 11:42:24 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error: 
%%1060
 
Error: (09/07/2013 11:42:24 PM) (Source: Service Control Manager) (User: )
Description: The Dataup Service service failed to start due to the following error: 
%%2
 
 
Microsoft Office Sessions:
=========================
Error: (09/07/2013 11:01:46 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 11:01:44 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 11:01:11 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 11:00:55 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 10:50:40 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 08:11:07 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 08:10:03 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 03:15:19 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 01:41:07 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 10:01:28 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
 
=========================== Installed Programs ============================
 
32 Bit HP CIO Components Installer (Version: 1.0.0)
7-Zip 9.20
Adobe Flash Player 11 ActiveX (Version: 11.2.202.233)
Adobe Flash Player 11 Plugin (Version: 11.2.202.233)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Apple Software Update (Version: 2.1.3.127)
Audacity 1.2.6
Avira Free Antivirus (Version: 13.0.0.4052)
Broadcom Gigabit Integrated Controller (Version: 8.10.07)
BufferChm (Version: 100.0.170.000)
Copy (Version: 100.0.170.000)
Coupon Printer for Windows (Version: 5.0.0.1)
Destination Component (Version: 100.0.0.0)
DeviceDiscovery (Version: 100.0.190.000)
DeviceManagementQFolder (Version: 1.00.0000)
Dexpot
DJ_AIO_03_F2200_ProductContext (Version: 100.0.215.000)
DJ_AIO_03_F2200_Software (Version: 100.0.206.000)
DJ_AIO_03_F2200_Software_Min (Version: 100.0.213.000)
F2200 (Version: 100.0.206.000)
F2200_Help (Version: 100.0.206.000)
GOM Player (Version: 2.1.40.5106)
Google Chrome (Version: 29.0.1547.66)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
Google Update Helper (Version: 1.3.21.153)
HP Deskjet F2200 All-In-One Driver Software 10.0 Rel .3 (Version: 10.0)
HP Imaging Device Functions 10.0 (Version: 10.0)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4543)
IrfanView (remove only) (Version: 4.32)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Office 2000 Professional (Version: 9.00.2720)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
mPlayer version 1.0 (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
OpenOffice.org 3.3 (Version: 3.3.9567)
Safari (Version: 5.34.54.16)
Scan (Version: 10.0.0.0)
SoundMAX (Version: 5.12.01.5246)
Status (Version: 100.0.175.000)
Toolbox (Version: 100.0.170.000)
TrayApp (Version: 100.0.170.000)
UnloadSupport (Version: 10.0.0)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 100.0.170.000)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Rights Management Client (Version: 5.2.7)
Windows Rights Management Client Backwards Compatibility (Version: 5.2.7)
Windows XP Service Pack 3 (Version: 20080414.031525)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 46%
Total physical RAM: 1014.07 MB
Available physical RAM: 539.86 MB
Total Pagefile: 2441.22 MB
Available Pagefile: 1866.19 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.23 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:74.5 GB) (Free:19.71 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DELL-GX620
 
Administrator            Guest                    HelpAssistant            
owner                    SUPPORT_388945a0         
 
 
**** End of log ****
 

 

 

 

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by owner (administrator) on 09-09-2013 at 09:16:20
Running from "C:\Documents and Settings\owner\Desktop\virus debug"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= IP Configuration: ================================
 
Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection (Connected)
 
 
# ---------------------------------- 
# Interface IP Configuration         
# ---------------------------------- 
pushd interface ip
 
 
# Interface IP Configuration for "Local Area Connection"
 
set address name="Local Area Connection" source=dhcp 
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp
 
 
popd
# End of interface IP configuration
 
 
Windows IP Configuration        Host Name . . . . . . . . . . . . : Dell-GX620        Primary Dns Suffix  . . . . . . . :         Node Type . . . . . . . . . . . . : Unknown        IP Routing Enabled. . . . . . . . : No        WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection:        Connection-specific DNS Suffix  . :         Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller        Physical Address. . . . . . . . . : 00-13-72-CC-B6-86        Dhcp Enabled. . . . . . . . . . . : Yes        Autoconfiguration Enabled . . . . : Yes        IP Address. . . . . . . . . . . . : 192.168.15.102        Subnet Mask . . . . . . . . . . . : 255.255.255.0        Default Gateway . . . . . . . . . : 192.168.15.1        DHCP Server . . . . . . . . . . . : 192.168.15.1        DNS Servers . . . . . . . . . . . : 192.168.15.1        Lease Obtained. . . . . . . . . . : Monday, September 09, 2013 8:02:06 AM        Lease Expires . . . . . . . . . . : Tuesday, September 10, 2013 8:02:06 AMServer:  UnKnown
Address:  192.168.15.1
 
Name:    google.com
Address:  74.125.227.71
 
Pinging google.com [74.125.227.71] with 32 bytes of data:Reply from 74.125.227.71: bytes=32 time=25ms TTL=53Reply from 74.125.227.71: bytes=32 time=25ms TTL=53Ping statistics for 74.125.227.71:    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:    Minimum = 25ms, Maximum = 25ms, Average = 25msServer:  UnKnown
Address:  192.168.15.1
 
Name:    yahoo.com
Address:  206.190.36.45
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:Reply from 206.190.36.45: bytes=32 time=93ms TTL=45Reply from 206.190.36.45: bytes=32 time=78ms TTL=45Ping statistics for 206.190.36.45:    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:    Minimum = 78ms, Maximum = 93ms, Average = 85msPinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1:    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:    Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 72 cc b6 86 ...... Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     192.168.15.1  192.168.15.102  20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1  1
     192.168.15.0    255.255.255.0   192.168.15.102  192.168.15.102  20
   192.168.15.102  255.255.255.255        127.0.0.1       127.0.0.1  20
   192.168.15.255  255.255.255.255   192.168.15.102  192.168.15.102  20
        224.0.0.0        240.0.0.0   192.168.15.102  192.168.15.102  20
  255.255.255.255  255.255.255.255   192.168.15.102  192.168.15.102  1
Default Gateway:      192.168.15.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
 
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
 
Catalog9 01 C:\Program Files\Avira\AntiVir Desktop\avsda.dll [258104] (Avira Operations GmbH & Co. KG)
Catalog9 02 C:\Program Files\Avira\AntiVir Desktop\avsda.dll [258104] (Avira Operations GmbH & Co. KG)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 mswsock.dll [File not found] (Microsoft Corporation)
Catalog9 07 mswsock.dll [File not found] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 25 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 26 C:\Program Files\Avira\AntiVir Desktop\avsda.dll [258104] (Avira Operations GmbH & Co. KG)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/07/2013 11:01:46 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 11:01:44 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 11:01:11 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 11:00:55 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 10:50:40 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 08:11:07 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 08:10:03 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 03:15:19 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 01:41:07 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (09/07/2013 10:01:28 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
 
System errors:
=============
Error: (09/09/2013 08:04:12 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.
 
Error: (09/09/2013 08:03:46 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error: 
%%1060
 
Error: (09/08/2013 11:08:52 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.
 
Error: (09/08/2013 11:08:26 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error: 
%%1060
 
Error: (09/08/2013 07:20:48 AM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.
 
Error: (09/08/2013 07:20:21 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error: 
%%1060
 
Error: (09/07/2013 11:43:47 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/07/2013 11:43:45 PM) (Source: Service Control Manager) (User: )
Description: The HP CUE DeviceDiscovery Service service hung on starting.
 
Error: (09/07/2013 11:42:24 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error: 
%%1060
 
Error: (09/07/2013 11:42:24 PM) (Source: Service Control Manager) (User: )
Description: The Dataup Service service failed to start due to the following error: 
%%2
 
 
Microsoft Office Sessions:
=========================
Error: (09/07/2013 11:01:46 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 11:01:44 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 11:01:11 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 11:00:55 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 10:50:40 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 08:11:07 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 08:10:03 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 03:15:19 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 01:41:07 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
Error: (09/07/2013 10:01:28 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
 
 
=========================== Installed Programs ============================
 
32 Bit HP CIO Components Installer (Version: 1.0.0)
7-Zip 9.20
Adobe Flash Player 11 ActiveX (Version: 11.2.202.233)
Adobe Flash Player 11 Plugin (Version: 11.2.202.233)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Apple Software Update (Version: 2.1.3.127)
Audacity 1.2.6
Avira Free Antivirus (Version: 13.0.0.4052)
Broadcom Gigabit Integrated Controller (Version: 8.10.07)
BufferChm (Version: 100.0.170.000)
Copy (Version: 100.0.170.000)
Coupon Printer for Windows (Version: 5.0.0.1)
Destination Component (Version: 100.0.0.0)
DeviceDiscovery (Version: 100.0.190.000)
DeviceManagementQFolder (Version: 1.00.0000)
Dexpot
DJ_AIO_03_F2200_ProductContext (Version: 100.0.215.000)
DJ_AIO_03_F2200_Software (Version: 100.0.206.000)
DJ_AIO_03_F2200_Software_Min (Version: 100.0.213.000)
F2200 (Version: 100.0.206.000)
F2200_Help (Version: 100.0.206.000)
GOM Player (Version: 2.1.40.5106)
Google Chrome (Version: 29.0.1547.66)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4413.1752)
Google Update Helper (Version: 1.3.21.153)
HP Deskjet F2200 All-In-One Driver Software 10.0 Rel .3 (Version: 10.0)
HP Imaging Device Functions 10.0 (Version: 10.0)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4543)
IrfanView (remove only) (Version: 4.32)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Office 2000 Professional (Version: 9.00.2720)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
mPlayer version 1.0 (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
OpenOffice.org 3.3 (Version: 3.3.9567)
Safari (Version: 5.34.54.16)
Scan (Version: 10.0.0.0)
SoundMAX (Version: 5.12.01.5246)
Status (Version: 100.0.175.000)
Toolbox (Version: 100.0.170.000)
TrayApp (Version: 100.0.170.000)
UnloadSupport (Version: 10.0.0)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 100.0.170.000)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Rights Management Client (Version: 5.2.7)
Windows Rights Management Client Backwards Compatibility (Version: 5.2.7)
Windows XP Service Pack 3 (Version: 20080414.031525)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 46%
Total physical RAM: 1014.07 MB
Available physical RAM: 539.86 MB
Total Pagefile: 2441.22 MB
Available Pagefile: 1866.19 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.23 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:74.5 GB) (Free:19.71 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DELL-GX620
 
Administrator            Guest                    HelpAssistant            
owner                    SUPPORT_388945a0         
 
 
**** End of log ****
 

 

 

 

 

 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.09.07.06
 
Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
owner :: DELL-GX620 [administrator]
 
9/9/2013 9:18:31 AM
mbam-log-2013-09-09 (09-18-31).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 282304
Time elapsed: 20 minute(s), 42 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 

 

 

 

 

 

 

 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005
 
© Malwarebytes Corporation 2011-2012
 
OS version: 5.1.2600 Windows XP Service Pack 3 x86
 
Account is Administrative
 
Internet Explorer version: 8.0.6001.18702
 
Java version: 1.6.0_22
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.992000 GHz
Memory total: 1063325696, free: 578727936
 
Could not load protection driver
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005
 
© Malwarebytes Corporation 2011-2012
 
OS version: 5.1.2600 Windows XP Service Pack 3 x86
 
Account is Administrative
 
Internet Explorer version: 8.0.6001.18702
 
Java version: 1.6.0_22
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.992000 GHz
Memory total: 1063325696, free: 561930240
 
Could not load protection driver
Downloaded database version: v2013.09.09.05
Downloaded database version: v2013.08.06.01
Initializing...
======================
DDA Driver installation error.
=======================================
 
 

 

 

 

 

 

 

 

Rkill 2.6.1 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 09/09/2013 09:54:30 AM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * c:\windows\dataup.exe (PID: 616) [WD-HEUR]
 * C:\WINDOWS\ntrtm.exe (PID: 1336) [WD-HEUR]
 
2 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * Advanced Explorer Setting Removed:  HideIcons [HKCU]
 
Backup Registry file created at:
 C:\Documents and Settings\owner\Desktop\rkill\rkill-09-09-2013-09-54-37.reg
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * SMTMP folder detected. Please see this link for more information: http://www.bleepingcomputer.com/forums/topic405109.html
 
 * ALERT: ZEROACCESS rootkit symptoms found!
 
     * C:\Documents and Settings\owner\Local Settings\Application Data\{c5d50496-5404-97e5-77f4-1e1db071b2cb}\ [ZA Dir]
     * C:\Documents and Settings\owner\Local Settings\Application Data\{c5d50496-5404-97e5-77f4-1e1db071b2cb}\@ [ZA File]
     * C:\Documents and Settings\owner\Local Settings\Application Data\{c5d50496-5404-97e5-77f4-1e1db071b2cb}\L\ [ZA Dir]
     * C:\Documents and Settings\owner\Local Settings\Application Data\{c5d50496-5404-97e5-77f4-1e1db071b2cb}\U\ [ZA Dir]
     * C:\RECYCLER\S-1-5-21-509566068-1448135207-1100024541-1003\$c5d50496540497e577f41e1db071b2cb\ [ZA Dir]
     * C:\RECYCLER\S-1-5-21-509566068-1448135207-1100024541-1003\$c5d50496540497e577f41e1db071b2cb\@ [ZA File]
     * C:\RECYCLER\S-1-5-21-509566068-1448135207-1100024541-1003\$c5d50496540497e577f41e1db071b2cb\L\ [ZA Dir]
     * C:\RECYCLER\S-1-5-21-509566068-1448135207-1100024541-1003\$c5d50496540497e577f41e1db071b2cb\U\ [ZA Dir]
     * C:\RECYCLER\S-1-5-21-509566068-1448135207-1100024541-1003\$c5d50496540497e577f41e1db071b2cb\U\00000004.@ [ZA File]
     * C:\RECYCLER\S-1-5-21-509566068-1448135207-1100024541-1003\$c5d50496540497e577f41e1db071b2cb\U\00000008.@ [ZA File]
     * C:\RECYCLER\S-1-5-21-509566068-1448135207-1100024541-1003\$c5d50496540497e577f41e1db071b2cb\U\000000cb.@ [ZA File]
     * C:\RECYCLER\S-1-5-21-509566068-1448135207-1100024541-1003\$c5d50496540497e577f41e1db071b2cb\U\80000000.@ [ZA File]
     * C:\RECYCLER\S-1-5-21-509566068-1448135207-1100024541-1003\$c5d50496540497e577f41e1db071b2cb\U\80000032.@ [ZA File]
     * C:\WINDOWS\Installer\{c5d50496-5404-97e5-77f4-1e1db071b2cb}\ [ZA Dir]
     * C:\WINDOWS\Installer\{c5d50496-5404-97e5-77f4-1e1db071b2cb}\@ [ZA File]
     * C:\WINDOWS\Installer\{c5d50496-5404-97e5-77f4-1e1db071b2cb}\L\ [ZA Dir]
     * C:\WINDOWS\Installer\{c5d50496-5404-97e5-77f4-1e1db071b2cb}\U\ [ZA Dir]
 
Checking Windows Service Integrity: 
 
 * BITS [Missing Service]
 * wscsvc [Missing Service]
 * wuauserv [Missing Service]
 
 * SharedAccess [Missing ImagePath]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * Cannot edit the HOSTS file.
 * Permissions could not be fixed. Use Hosts-perm.bat to fix permissions: http://www.bleepingcomputer.com/download/hosts-permbat/
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 09/09/2013 09:55:21 AM
Execution time: 0 hours(s), 0 minute(s), and 51 seconds(s)
 

 

 

 

 

 

===========

End of logs from the various programs you asked to be run.
 
During the run of MalwareBytes (not the RootKit version), I got an Avira detection:

 
Access to file 'C:\Documents and Settings\owner\...\xycers.dll' containing the virus or unwanted program
'TR/Crypt.ZPACK.Gen7' was blocked
 
Clicked on Remove button, Avira then went into a System scan.
 

Thanks for any help you can provide.

 
 
Mike


#4 Broni

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Posted 09 September 2013 - 05:40 PM

You're infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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