Please follow the instructions in ==>This Guide<==
starting at step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then post them in a reply
to this topic by using the Add Reply
If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
"Now faith is the substance of things hoped for, the evidence of things not seen."
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Malware analyst @ Emsisoft