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print problem


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6 replies to this topic

#1 carolhall1

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Posted 07 September 2013 - 01:48 PM

I received an email sent from an ipad (html),and I can't print it out. I use Yahoo mail. Any suggestions?


Edited by hamluis, 07 September 2013 - 07:04 PM.
Moved from Win 7 to Web Browsing/Email - Hamluis.


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#2 hamluis

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Posted 07 September 2013 - 02:28 PM

What's the error message...when you try to print?

 

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#3 carolhall1

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Posted 07 September 2013 - 03:46 PM

No error message; it just prints the top 2 bars showing Inbox, Contacts, Calendar, etc.& Compose, Delete, Move, Spam, Actions, but not the message or attachments.



#4 hamluis

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Posted 07 September 2013 - 04:53 PM

Are you saying that this printer will print other files with no problems?

 

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#5 carolhall1

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Posted 07 September 2013 - 06:16 PM

No problems printing other documents or emails.



#6 smax013

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Posted 12 September 2013 - 01:33 PM

No error message; it just prints the top 2 bars showing Inbox, Contacts, Calendar, etc.& Compose, Delete, Move, Spam, Actions, but not the message or attachments.


It sounds like you are having just certain frames of the Yahoo webpage printing out. How are you initiating the print? Using the "Print" menu item in the browser menu? Or using some sort of "print" command/link in the Yahoo Webmail interface? Usually using the former produces the problems with frames.

Also what browser are you using? That might affect things some. For example, I have notice that how Chrome handles printing results in different results than Safari (this is on a Mac).

#7 carolhall1

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Posted 12 September 2013 - 02:36 PM

Using IE8. I don't know what I was doing wrong, but it seems to be ok now using either the print command or Control P. Thanks.






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