My domestic partner runs a Dell Latitude D620 laptop computer. Last night while he was listening to an audio CD, the CD began to skip, and then Windows Media Player 11 froze completely. It froze the entire computer and forced him to hard-reboot the computer. He elected not to turn the computer back on and instead went to bed.
This morning when he turned the computer back on, the drive would not read his audio CD. We tried several more CDs. No audio CD will be read, it usually does not read program CDs, and the attempts to make it read a DVD resulted in the movie playing for a few seconds and then freezing.
It's as though the drive just "gives up" reading the disk.
As for fixes, we have uninstalled and then reinstalled Windows Media Player 11, and fiddled around with some of the drive's properties. But we have been as of yet too afraid to fiddle with much and nothing has been changed. Notably he has a Sonic Applications "DLA" program on his computer. He says he did indeed install it, but he does not remember why. Only that he DID install it. I myself am really not sure what this is.
Any ideas what's going on and/or how to fix it?