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Computer stalling, browser interference


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6 replies to this topic

#1 DaveS12

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Posted 07 September 2013 - 11:49 AM

On Sept 5, I began to experience malfunction of my desktop computer.

It's running Windows 7 Pro.

 

The bad behaviour is that

1) the computer frequently stalls, no activity can be made to happen, and within a minute or so, becomes active again. 

2) using my browser, Chrome, I can only access some web sites (gmail, facebook) but not others (www.theglobeandmail.com, www.winnipegfreepress.com)

 

In Safe mode with networking, these problems don't happen.

 

So far I have tried:

1) Malwarebytes - found nothing

2) Kaspersky rescue disk - took 24 hours to scan my C: drive SSD, found nothing

3) Spybot Search & Destroy - found lots of items, told it to fix, no change in behavior.

 

As a side note, a friend of mine who lives in the same neighbourhood, had the same thing happen to his computer on the same day.

 

I have daily system backups, so I could format C: and restore from backup, but then I wouldn't learn anything or be able to help people who don't have such a backup.

 

What should I do next?

 

Dave S

 



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#2 rootkid

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Posted 07 September 2013 - 11:56 AM

Try Norton power erase and if you wish, please put the log here. I am not a tech guy, but I'd like to see it. It worked for me recently in a similar situation, is no detection by av and such.

Thanks.

Edited by rootkid, 07 September 2013 - 11:57 AM.


#3 DaveS12

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Posted 07 September 2013 - 01:41 PM

Thanks for the suggestion, but "no threats detected".

 

I'm now running Avira Rescue System.

 

Dave S.



#4 mrgodai

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Posted 08 September 2013 - 04:59 PM

what's your real time scanner?



#5 DaveS12

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Posted 08 September 2013 - 07:43 PM

Do you mean my usual anti-virus scanner?

That is BitDefender free edition.

 

Dave S.



#6 mrgodai

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Posted 09 September 2013 - 09:28 AM

uninstall bit defender will fix your problem. their last update causes massive freezes on certain configs.

 

you can download and reinstall again from their website to get the latest fixed version


Edited by mrgodai, 09 September 2013 - 09:29 AM.


#7 DaveS12

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Posted 09 September 2013 - 10:33 AM

Many thanks, mrgodai.

 

That corrected my situation.

 

Why didn't the Bitdender people let people know?

I'm pretty angry at them right now.

 

Dave S.






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