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First post -- weird blue screen and recovery


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12 replies to this topic

#1 jsallen

jsallen

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Posted 06 September 2013 - 09:35 PM

Hello, I found bleeping computer.com through a Web search on aswRvrt.sys, which is the file where my computer was hanging up when I tried to start it in safe mode.

 

Problem is blue screen, followed by very slow performance and sometimes failure to restart, but eventually the computer recovers. This has happened twice. Last time the computer recovered with a shutdown that took 15 minutes or so, and next time on startup everything was normal

 

First thing I need to know here is where to find the log that was created when the computer blue-screened, so I can post it here for review. Someone tell me and I'll post that in my reply.

 

About the computer: it is a PowerSpec G160 -- specs here: http://powerspec.com/systems/system_specs.phtml?selection=G160

 

It is running Windows 7 Home Premium.

 

Changes since purchase:

 

  • added LG BluRay drive,
  • removed original DV-ROM drive;
  • replaced the boot drive with a Sandisk 840 series solid-state drive,
  • added a couple of SATA internal hard drives.
  • Replaced the original graphics card with an Nvidia GeForce GTX 650.
  • I have an Adaptec 2940 SCSI controller plugged in but I couldn't find a driver for it in Windows 7 and it reports that on startup.

 

The computer is also connected to external hard drives via USB and eSATA. (I edit video on this computer, that's why all the storage).

 

I have scanned for infections with Avast free and Malwarebytes and they found nothing.

 

Thanks for any help you can provide to solve my problem.


Edited by hamluis, 08 September 2013 - 09:48 AM.
Moved from Win 7 to Internal Hardwaare - Hamluis.


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#2 hamluis

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Posted 07 September 2013 - 08:32 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 jsallen

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Posted 07 September 2013 - 10:13 AM

Thanks!

 

The Speccy snapshot is here:

 

http://speccy.piriform.com/results/2beUWDIRGladzeIqr46x05v

 

The results from MiniToolBox are below.

 

I noticed in those results that there is still an installproxy for AMD Catalyst Control Center, residue from the previous graphics card -- though I uninstalled Catalyst Control Center. I'm also seeing some references to AMD in the error messages.

 

Several times when the computer was having the slows (constant hard drive activity, mouse pointer frozen or only worked intermittently) the screen would go black and then an announcement owuld appear that the graphics controller had recovered from a crash.

 

But also there was the failure to go beyond aswRvrt.sys when attempting to start in Safe mode.

 

The controller errors on DR6 (Drive I) manifest themselves as the drive's not being recognized, or that I must format the drive to use it, though in fact the drive is OK. (I pulled the drive and plugged it into another computer to check it).  On restart, the drive is recognized OK.

 

The computer now is running normally, but I expect that the problem will reoccur.

 

***********

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by John (administrator) on 07-09-2013 at 10:43:28
Running from "C:\Users\John\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/07/2013 10:07:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/06/2013 08:56:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/06/2013 09:23:09 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (09/06/2013 08:12:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2013 09:56:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2013 11:18:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (09/05/2013 11:18:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (09/05/2013 10:58:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/04/2013 11:40:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/04/2013 10:21:31 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.


System errors:
=============
Error: (09/05/2013 11:02:04 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (09/05/2013 11:02:04 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (09/04/2013 11:39:52 PM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8006704b50, 0xfffff80000b9c3d0)C:\Windows\MEMORY.DMP090413-19141-01

Error: (09/04/2013 07:53:54 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (09/04/2013 07:53:54 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (09/04/2013 07:53:54 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (09/04/2013 07:53:54 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (09/04/2013 07:53:54 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (09/04/2013 07:53:54 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (09/04/2013 07:37:47 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk5\DR5, is not ready for access yet.


Microsoft Office Sessions:
=========================
Error: (09/07/2013 10:07:57 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/06/2013 08:56:15 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/06/2013 09:23:09 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\Adobe\acrobat 9.0\designer 8.2\FormDesigner.exe

Error: (09/06/2013 08:12:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2013 09:56:22 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2013 11:18:01 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Program Files (x86)\Adobe\Acrobat 9.0\Designer 8.2\FormDesigner.exe

Error: (09/05/2013 11:18:01 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Program Files (x86)\Adobe\Acrobat 9.0\Designer 8.2\FormDesigner.exe

Error: (09/05/2013 10:58:34 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/04/2013 11:40:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/04/2013 10:21:31 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\Adobe\acrobat 9.0\designer 8.2\FormDesigner.exe


=========================== Installed Programs ============================

AAC ACM Codec 1.9 (Version: 1.9)
AC-3 ACM Codec 2.2 (Version: 2.2)
Adobe Acrobat 9 Pro (Version: 9.5.5)
Adobe Acrobat 9.5.5 - CPSID_83708
Adobe AIR (Version: 3.8.0.1280)
Adobe Community Help (Version: 3.4.980)
Adobe Dreamweaver CS5.5 (Version: 11.5)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Widget Browser (Version: 2.0 Build 230)
Adobe Widget Browser (Version: 2.0.230)
Audacity 2.0.3 (Version: 2.0.3)
avast! Free Antivirus (Version: 8.0.1489.0)
Catalyst Control Center InstallProxy (Version: 2010.0202.2335.42270)
Corel Paint Shop Pro X (Version: 10.0)
Creative Pack Volume 1 (Version: 3.0.1)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Eudora (Version: 7.0)
EVGA Precision X 3.0.3 (Version: 3.0.3)
ffdshow v1.3.4504 [2013-03-12] (Version: 1.3.4504.0)
Filmmaker's Toolkit for Studio (Version: 1.00.0000)
GeForce Experience NvStream Client Components (Version: 0.1.87)
Google Chrome (Version: 29.0.1547.66)
Google Update Helper (Version: 1.3.21.153)
Hollywood FX Volumes 1-3 (Version: 2.0.1)
Intel® Rapid Storage Technology (Version: 10.0.0.1046)
Ipswitch WS_FTP Pro (Version: 9)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Motion Graphics Toolkit for Studio (Version: 1.00.0000)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA 3D Vision Controller Driver 320.49 (Version: 320.49)
NVIDIA 3D Vision Driver 320.49 (Version: 320.49)
NVIDIA Control Panel 320.49 (Version: 320.49)
NVIDIA GeForce Experience 1.6.1 (Version: 1.6.1)
NVIDIA Graphics Driver 320.49 (Version: 320.49)
NVIDIA HD Audio Driver 1.3.24.2 (Version: 1.3.24.2)
NVIDIA Install Application (Version: 2.1002.133.902)
NVIDIA PhysX (Version: 9.13.0604)
NVIDIA PhysX System Software 9.13.0604 (Version: 9.13.0604)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2049)
NVIDIA Update 8.3.14 (Version: 8.3.14)
NVIDIA Update Components (Version: 8.3.14)
NVIDIA Virtual Audio 1.2.5 (Version: 1.2.5)
Pinnacle Studio 16 - Install Manager (Version: 16.1.98)
Pinnacle Studio 16 - Standard Content Pack (Version: 16.0.1)
Pinnacle Studio 16 (Version: 16.1.0.115)
Pinnacle Video Driver (Version: 12.1.0.030)
Premium Pack Volumes 1-2 (Version: 2.0.1)
Quicken 2007 (Version: 16.1.2.25)
Realtek High Definition Audio Driver (Version: 6.0.1.6215)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.20.0)
Samsung SSD Magician (Version: 3.2)
ScoreFitter Volumes 1-2 (Version: 2.0.1)
Seagate Dashboard 2.0 (Version: 2.2.29.0)
Seagate Manager Installer (Version: 2.01.0600)
SHIELD Streaming (Version: 1.05.28)
Title Extreme (Version: 2.0.1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
VirtualDub Filter Pack 2011 version 1.0 (Version: 1.0)
Xvid Video Codec (Version: 1.3.2)

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 8174.18 MB
Available physical RAM: 5594.91 MB
Total Pagefile: 16346.54 MB
Available Pagefile: 13998.81 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.32 MB

========================= Partitions: =====================================

1 Drive c: (500_GB_SSD) (Fixed) (Total:465.76 GB) (Free:395.66 GB) NTFS
2 Drive d: (Seagate Backup Plus Drive) (Fixed) (Total:2794.51 GB) (Free:1321.57 GB) NTFS
3 Drive e: (1.5 TB) (Fixed) (Total:1397.26 GB) (Free:1082.25 GB) NTFS
4 Drive g: (WD 500GB  ) (Fixed) (Total:465.76 GB) (Free:213.24 GB) NTFS
5 Drive h: (H 2 TB) (Fixed) (Total:1862.89 GB) (Free:1101.04 GB) NTFS
6 Drive i: (Video copies) (Fixed) (Total:1863.01 GB) (Free:107.21 GB) NTFS
7 Drive j: (ESATA_1TB) (Fixed) (Total:931.51 GB) (Free:168.82 GB) NTFS
8 Drive k: () (Fixed) (Total:931.51 GB) (Free:636.05 GB) NTFS
9 Drive v: (Bike Video) (CDROM) (Total:0.41 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\JOHN-PC

Administrator            Guest                    John                     
UpdatusUser              


**** End of log ****
 



#4 hamluis

hamluis

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  • Location:Killeen, TX
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Posted 07 September 2013 - 11:34 AM

Windows install:  mid-June 2013.  Reinstall?  If so, why?

 

Uninstall ATI Drivers

 

I see no evidence of any concerns with any hard drive.

 

Part number for RAM...cannot be identified by manufacturer, unusual.  Desccribed problems could be attributable to RAM, IMO.

 

Error: (09/05/2013 11:02:04 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6
.

 

Hard drive controller errors can indicate loose connections, among other things.

 

You need to establish what is Harddisk 6.

 

Type Disk Management in the Search box above the Start button and press the ENTER key. In Disk Management there is an upper and lower pane. In the lower pane you will see Disk0., Disk1, Disk2 ....Disk6. What is the detail for whatver is listed as Disk 6?

 

The other errors reflected on MiniToolBox...seem to be able to safely ignored.

 

I would run Memtest 86+ for a few hours, testing single modules and all modules together...for my own peace of mind.

 

Memtest86+ - Advanced Memory Diagnostic Tool - http://www.memtest.org/#downiso

Memtest86+ Guide-How To's - Overclockers Forums - http://www.overclockers.com/forums/showthread.php?t=409152

 

Louis


Edited by hamluis, 07 September 2013 - 11:34 AM.


#5 jsallen

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Posted 08 September 2013 - 09:20 AM

Reinstall: I jostled the SSD drive and it lost its connection, corrupting something on it so Windows would not start, so I formatted it and reinstalled Windows.

 

RAM problems: The computer gave me three beeps on POST, indicating a memory problem, a couple of times last night, though it ran after a couple of restart attempts. It did this once before, a week or two ago. The beeps came *immediately* after I turned the computer on, rather than during the extended memory test period in the POST. What does this suggest: that the problem might be in the cache memory?

I ran Memtest86+ all night -- 8 full scans, and no problem reported. What is meant by "testing single modules" -- pull all but one physically, or is this a software setting? If I pull all but one, do I have to put that one in a specific slot?

I think that I have spare RAM I could install. Would that be a good test?

 

Disk 6 is now reported as drive D, a Seagate Backup Plus drive. Is the controller problem reported because it has a special controller to enable the backup feature? This is not the same as the Drive 6 in the Minitoolbox report, Drive I, an external hard drive connected through eSATA. I have had connection issues with that drive. It's the one which Widnows rpeorted as needing formatting before I could use it, though it didn't.

I'll try the ATI uninstall next.



#6 hamluis

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Posted 08 September 2013 - 09:47 AM

Please...read the link I provided...re testing procedure using Memtest 86+, it covers when, what, how of testing RAM.

 

Re the hard drives...it's up to you to figure out which is Disk 6.  I can only refer to the fact that Windows thinks there's a problem with said disk.

 

I'm going to move this topic to Internal Hardware, since I don't really see anything but evidence of hardware issues...as opposed to Win 7 issues.

 

Louis



#7 jsallen

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Posted 09 September 2013 - 09:06 PM

OK, I figured it out.Finally last night the computer gave the three-beep error POST code every time, and would never start. Today I set it up on a table so I could get at the insides, and I pulled the RAM modules one by one. There are 4 slots for RAM: two in channel A and two in Channel B. The computer gives the bad-memory POST code immediately on startup whenever a module is installed in either slot of Channel B. The onboard numerical dispaly gets to 27, "configuring memory" and stops there. Any of the RAM modules can be installed in Channel A, one or two at a time, and then the computer runs. None of the RAM is bad -- the main board is bad. It's probably some silly tiny thing but it still probably requires replacing the main board, unless there's someone who knows this problem and can repair it.

 

So, now the computer is running with 4 GB of RAM in a single channel -- half as much, at half-speed. But it's running and usable while I get my spare computer working and then can get this one repaired, whatever it takes. I'll probably take it down to Micro Center. I may just have the main board and CPU replaced with newer, faster ones. Suggestions? One thing I really like about the (now sick) Intel DP67B board is the large number of USB ports, two eSATA ports, Firewire -- I use all of these.



#8 hamluis

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Posted 10 September 2013 - 03:09 PM

Glad that you have pinpointed the problem :).

 

Motherboard/CPU combos...are strictly a matter of user preference/desire.

 

I see no point in paying for a motherboard built for gamers...when I don't game.

 

I'm more familiar with AMD CPUs than with Intel  (price/value considerations) but you need to determine what you think is important in a motherboard.  It's really a match of motherboard/CPU/RAM which you must make.

 

With that CPU...I would just buy another motherboard supporting same and I would not spend a great deal on it.  The apps that you have installed don't warrant a "hotshot" motherboard.

 

I am wondering why you have so many partitions...with so much free space in several.  I had something similar earilier this year...I decided to just use 2 2TB drives for storage and an SSD for Windows and apps...and eliminated all that clutter and unnecessary connections.

 

Louis



#9 jsallen

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Posted 10 September 2013 - 07:15 PM

I'll probably just replace the motherboard with the same model. I see that they are for sale on eBay for under $100.   Actually I do need the fast CPU and graphics adapter because i edit video. The Pinnacle Studio software I'm using uses the Nvidia card's processing to speed video rendering. The graphics adapter is far from the fastest which Nvidia makes, in any case.   As to all the hard drives -- that's a long story. There is only one partition per drive. I had one hard drive fail and thought another was failing. I am keeping my video source files on two drives -- total of nearly 3 terabytes -- and use another for rendering -- in order to avoid a lot of seeking. I bought the solid-state drive and that gave me another spare drive. One of them is going into a second, spare computer.


Edited by jsallen, 10 September 2013 - 09:43 PM.


#10 jsallen

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Posted 26 October 2013 - 09:13 PM

Follow-up: I bought a new motherboard, Intel DZ68ZV, not quite the same model, and had Micro Center install it. Turned out that the problem must be the CPU rather than the motherboard, because the computer has exactly the same problem..Micro Center failed to diagnose this problem, also installed a Powerspec BIOS and so I'm not sure what my processor upgrade options are.


Edited by jsallen, 26 October 2013 - 09:14 PM.


#11 hamluis

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Posted 31 October 2013 - 04:45 PM

Hmmm...seems to me that you are just throwing hardware purchases at this system, which is your option, but such can be time-consuming and ineffective when the problem is not clearly pinpointed.  I guess that I don't believe that it is pinpointed, after reviewing all posts in this topic.

 

What PSU is in this system?  That seems to be the one item you have neglected in your changes.

 

Louis



#12 jsallen

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Posted 07 November 2013 - 05:15 PM

Follow-up: I have now solved the problem. It was a bad CPU. The new CPU now addresses both memory channels, rather than reporting a memory error beep code if I put memory modules into Channel B.

I diagnosed the problem with help from you, Mr. Moderator, and thanks: The problem was not the memory, which all worked correctly in channel A, but something upstream of the memory. The only components upstream of memory are the CPU and motherboard. I sent the computer out to have the motherboard replaced, and that's a long story because the technician did not diagnose the problem,and returned the computer to me with exactly the same problem with the new motherboard as it had been with the old one. Unfortunately, I damaged the new motherboard in my first attempt to replace the CPU myself, but now I've reinstalled the old motherboard with the new CPU and everything runs correctly. Faster too, as the new CPU is faster. Old processor was an Intel 15-2500k and the new one is an Intel i7-3770. The difference in performance when editing HD video is very noticeable. Editing HD video requires the same kind of performance as top-level gaming

 

Through this process I've done a good deal of looking at performance ratings at http://www.cpubenchmark.net/ -- the newest processors are very expensive, but price goes down much more steeply than performance. I paid $235 on the CPU (used, on eBay) and it was well-spent. I spent only $70 on the motherboard I damaged (new old stock, on eBay). Live and learn.

I should have taken the computer back to where I had it "repaired" for installation of the new processor, but I was concerned about being without -- the first "repair" took 3 weeks.. The problem occurred with the spring-loaded screws for the CPU fan assembly -- I bent the motherboard because I thought I had to push down the fan assembly rather than only the screws. Live and learn...


Edited by jsallen, 07 November 2013 - 06:00 PM.


#13 hamluis

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Posted 09 November 2013 - 12:45 PM

Glad you finally pinpointed the problem, nice work...happy computing :).

 

Louis






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