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Computer freezes, web partially not accessible, suspect proxy hijack


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20 replies to this topic

#1 ruedigers

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Posted 06 September 2013 - 07:51 PM

Hello Everyone,

 

although I just registered, I have used bleepingcomputer.com as a reference many times before.  I also have located and removed Viruses/Malware with hijackthis before.

 

However, this time I am totally lost.  This problem is on my Sony Vaio laptop with i5 and 8GB RAM. I run it on normal power without battery installed.  It is on a cabled Lan.  It is not part of a domain.  The system used to work fine until Thursday.

 

Symptoms:

  • I first noticed problems on my laptop Thursday (2 days ago) around noon, when I could not start PlanetSide 2.  I have been working on this problem ever since.
  • The computer will freeze (sometimes totally, sometimes just certain apps) every 3 or 4 minutes for 10-30 seconds.  Whichever application is in focus will be marked "no response" if I click it.   This can happen in any app.  But the system will never crash or blluescreen.
  • Web access is the worst problem.  I usually use Firefox with Chrome as a backup and Opera as secondary backup.  None of the three browsers really work.  Google is partly accessible, but that's about it.  I can do a search, wait 30-60 seconds for the results. When I click in the search results, it will never load, although it says "connecting".  I cannot reach speedtest.net, nor any other websites (e.g. ibm.com, facebook.com)
  • I can use ftp to download from the internet, like an ubuntu-iso-image.  It trickles down with 20-30KiloByte/s, but I think that is the server-side speed.  After fixing a setting in filezilla, I can download with FTP at max-speed.  The host I used (Public-FTP at a university) resolved by name.

 

Diagnostic steps taken so far / Problems detected:

  • System reports that drive C: is 0% fragmented with 300+GB free
  • Task manager does not show any unusual activity
  • nslookup works fine (instant response)
  • Powercycled DSL-Modem
  • ran speedtest(.net) on my second computer, with DL-speeds of 12Mbit/s and UL of 0.8Mbit/s
  • The network between computers works fine, I can access the shares on my other computer at blasting speeds.
  • Remote Desktop (MSTSC) from the laptop (problem machine) to my other PC works, too
  • I removed some apps and a printer that I don't have anymore
  • I ran SpybotSD, AdwCleaner and removed some stuff with Hijackthis.  Threats detected / removed:
    • cconntinuetioSave
    • SearchNewTab
    • foxydeal.sqlite
    • Babylon.xml
    • Delta-search

After that I ran Desinfec't (linux bootable DVD with Avira and BitDefender) but it found nothing. From that linux-DVD I can browse the web just fine without issues.

I tried to run JRT, but it gets stuck on the inital wget.

 

This is where I am now.  Here is my current HijackThisLog:

--

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 02:04:25, on 07.09.2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16502)
Boot mode: Normal

Running processes:
C:\Windows\system32\IRMonitor.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\CyberLink\Shared files\brs.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\ArcSoft\TotalMedia 3.5\TMMonitor.exe
C:\Users\ruedigers\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files (x86)\Locate\Locate32.exe
C:\Program Files (x86)\FileZilla FTP Client\filezilla.exe
C:\Program Files (x86)\Notepad++\notepad++.exe
C:\Users\ruedigers\Desktop\JRT.exe
C:\Windows\SysWOW64\cmd.exe
C:\Users\RUEDIG~1\AppData\Local\Temp\jrt\WGET.DAT
C:\Users\ruedigers\Desktop\HiJackThis204.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [Dolby Home Theater v4] "C:\Program Files (x86)\Dolby Home Theater v4\pcee4.exe" -autostart
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [BDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [Everything] "C:\Program Files (x86)\Everything\Everything.exe" -startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\ruedigers\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOKALER DIENST')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOKALER DIENST')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETZWERKDIENST')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETZWERKDIENST')
O4 - Startup: Dropbox.lnk = ruedigers\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: EvernoteClipper.lnk = C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
O4 - Startup: Locate32 Autorun.lnk = ?
O4 - Global Startup: Sony MSS.lnk = C:\Program Files (x86)\Sony\MSS\3.0.271\SSScheduler.exe
O4 - Global Startup: TMMonitor.lnk = C:\Program Files (x86)\ArcSoft\TotalMedia 3.5\TMMonitor.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: CyberLink Product - 2011/08/26 10:02:11 (CLKMSVC10_9EC60124) - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD9\NavFilter\kmsvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update-Dienst (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update-Dienst (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Bitdefender Antivirus Free Edition (gzserv) - Bitdefender - C:\Program Files\Bitdefender\Antivirus Free Edition\gzserv.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: iPod-Dienst (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - c:\program files (x86)\logmein\x64\lmiguardiansvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - c:\program files (x86)\logmein\x64\RaMaint.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
O23 - Service: McAfee Security Scan Component Host Service for Sony (McComponentHostServiceSony) - McAfee, Inc. - C:\Program Files (x86)\Sony\MSS\3.0.271\McCHSvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe
O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: VAIO Care Performance Service (SampleCollector) - Unknown owner - C:\Program Files\Sony\VAIO Care\VCPerfService.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: VAIO Content Importer (SOHCImp) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHCImp.exe
O23 - Service: VAIO Device Searcher (SOHDs) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDs.exe
O23 - Service: VAIO Entertainment Common Service (SpfService) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TeamViewer 7 (TeamViewer7) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe
O23 - Service: CamMonitor (uCamMonitor) - ArcSoft, Inc. - C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: VAIO Content Folder Watcher (VCFw) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe
O23 - Service: VAIO Content Metadata Intelligent Analyzing Manager (VcmIAlzMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe
O23 - Service: VAIO Content Metadata Intelligent Network Service Manager (VcmINSMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe
O23 - Service: VAIO Content Metadata XML Interface (VcmXmlIfHelper) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper64.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files (x86)\VMware\VMware Player\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files (x86)\Common Files\VMware\USB\vmware-usbarbitrator64.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: VUAgent - Sony Corporation - C:\Program Files\Sony\VAIO Update\VUAgent.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

--
End of file - 11683 bytes
 

What diagnostic should I run next?  Or is there something to look for in the event-logs?

 

Any help would be greatly appreciated!

 

Thanks in advance,

Rudy


Edited by ruedigers, 07 September 2013 - 02:47 AM.


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#2 ruedigers

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Posted 07 September 2013 - 11:05 AM

I ran dds.com, dds.txt is attached here.

Attached Files

  • Attached File  dds.txt   23.67KB   2 downloads


#3 HelpBot

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Posted 11 September 2013 - 07:55 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/506992 <<< CLICK THIS LINK



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  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

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  • Double click on the DDS icon, allow it to run.
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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#4 ruedigers

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Posted 12 September 2013 - 04:52 AM

Hello,

 

yes, I still need help, new dds.txt is attached.

 

I do not have a Windows CD, since there was none with the system.

 

Please let me know if you need any more logs.

 

Your help is really appreciated,

Rudy

Attached Files

  • Attached File  dds.txt   26.1KB   2 downloads


#5 Elise

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Posted 12 September 2013 - 10:20 AM

Hello, my name is Elise and I'll assist you with this issue. 

 

Can you please rerun DDS, check the option for attach.txt and rerun the scan, please post me attach.txt


regards, Elise


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#6 ruedigers

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Posted 12 September 2013 - 11:10 AM

Hello Elise,

 

Can you please rerun DDS, check the option for attach.txt and rerun the scan, please post me attach.txt

 

Here are those two files in a zip archive (created with 7z):

Attached Files



#7 Elise

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Posted 12 September 2013 - 11:28 AM

What makes you think this problem is malware related?

Have you tried to boot in Safe MOde with networking and see how your browsers behave there (this to rule out other programs interfering)?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#8 ruedigers

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Posted 12 September 2013 - 12:12 PM

Hello

 

What makes you think this problem is malware related?

Have you tried to boot in Safe MOde with networking and see how your browsers behave there (this to rule out other programs interfering)?

 

 

When booting to Safe Mode I can browse, and speedtest.net performs as it should (although overall the browsing seems a little slow).  The reason I suspect malware is:  when I boot normally, I cannot browse (http), but I can share (smb) or download files (ftp).  So, it appears to me that only the http protocol is affected,  Also, I was wondering if the system freezing was maybe related to some sort of backdoor activity (but I am just guessing).

 

Is there anything else I can do or check?



#9 Elise

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Posted 12 September 2013 - 12:22 PM

To be real sure we can exclude malware, lets run a rootkit scan. After that we can investigate other causes.


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    gmer_zip.gif
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

regards, Elise


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#10 ruedigers

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Posted 12 September 2013 - 01:06 PM

Hello,

 

both of the links for gmer did not work for me (even on a secondarz computer), so I got it from here:

http://dl.cdn.chip.de/downloads/3960434/gmer_2.1.19163.exe?1379006894-1379014394-d9c014-B-32c68709b671ae3c5feda377febb2a14.exe

 

It is : gmer_2.1.19163

 

The log is here:

Attached Files

  • Attached File  gmer.zip   23.67KB   1 downloads


#11 Elise

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Posted 12 September 2013 - 01:18 PM

My apologies, I thought I had fixed that.

Can you please uninstall PeerBlock and see if this makes any difference?

regards, Elise


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#12 ruedigers

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Posted 12 September 2013 - 01:44 PM

I just uninstalled PeerBlock, and rebooted, too.  But no change to my problem.



#13 Elise

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Posted 12 September 2013 - 02:15 PM

Can you do a clean boot and see if the internet works normally afterwards?


regards, Elise


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#14 ruedigers

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Posted 13 September 2013 - 05:12 AM

Hello Elise,

 

I just did that (even twice), but the problem is still there.



#15 Elise

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Posted 13 September 2013 - 08:59 AM

Do you have a Windows installation disk?


regards, Elise


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