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HP dv7 hanging plus video problem?


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#1 mystic12

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Posted 06 September 2013 - 07:20 PM

This problem first started with playing youtube video, the screen started to flicker and act weird, then when surfind the net the same would happen then problems started when  powering up the laptop, it would take forever to startup so it got progressively worse after a week or so. When I power up at the HP logo screen I cannot enter safe mode, it just hangs there, what I notice is that it gets very hot under the left side bottom of the laptop when left on for a while and only goes to windows when the laptop is toally cool, does this suggest a bad graphics chip as is a major problem with these HP dv model laptops?

 



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#2 hamluis

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Posted 07 September 2013 - 08:14 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 mystic12

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Posted 10 September 2013 - 12:04 PM

It turned out to be a graphics chip problem and needed replacing but thanks for the info, will not it next time!



#4 hamluis

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Posted 10 September 2013 - 01:07 PM

Thanks for letting us know...happy computing :).

 

Louis






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