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USB 3 Ports problem


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10 replies to this topic

#1 DexSK

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Posted 06 September 2013 - 11:21 AM

Motherboard: Gigabyte GA-z77x-UD3H, BIOS ver. F18, newly purchased, not half a year old.

I have a problem with my MS Comfort Mouse 4500. It regularly stops working. All the back pannel ports are USB3 capable, connected either to VIA VL800 or Intel 7 Series USB3 controller. So no pure USB2 ports backside. My question is this: What might possibly be the problem with it, when all my other USB devices work well, even my USB3 flash drive that I normally connect frontside, but just for testing I tried it once on the back too, and it operated on USB3 speed too.What I've done so far: swapped mouse, same problem. Tried BIOS and Safe mode immediately after the problem, both worked with smooth mouse movement. Then after normal boot, mouse doesn't work. Only thing that helps is deleting the USB3 Controller (regardless which one the mouse is connected to, I always remove that controller, and leave the other untouched) from devmgr and then rescan for new hardware, it gets recognized, afterward all the rest of the USB devices I have, including the mouse. After that all works normal again, for a relatively short time. Any help would be much appreciated.


Edited by hamluis, 06 September 2013 - 03:52 PM.
Moved from Win 7 to External Hardware - Hamluis.


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#2 Anshad Edavana

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Posted 06 September 2013 - 11:49 AM

:welcome:  to the Bleeping Computer forum.

 

 

Please try updating the USB driver first.

 

1. Install Intel USB 3.0 drivers from Control Panel --> Programs first.

 

2. Now install latest Chipset and USB 3 drivers from the below links.

 

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&DwnldID=20775&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Installation+Utility&lang=eng

 

 

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21129

 

3. Also update the Mouse driver from the below link.

 

http://www.microsoft.com/hardware/en-in/d/comfort-mouse-4500


Edited by Anshad Edavana, 06 September 2013 - 11:52 AM.


#3 DexSK

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Posted 06 September 2013 - 11:52 AM

Ello, thanks for the quick reply...forgot to mention, I've got the latest drivers already on :) VIA USB3, in addition to the two above, are latest v4.00b too :)



#4 Anshad Edavana

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Posted 06 September 2013 - 11:57 AM

Hi

 

Since USB devices and controllers may share some resources, it is generally good to update all USB drivers. Also make sure to connect the mouse to an Intel port.



#5 DexSK

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Posted 06 September 2013 - 11:59 AM

Hi Anshad, I keep all my drivers updated, and my problem occurs with the intel one too...



#6 Anshad Edavana

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Posted 06 September 2013 - 12:08 PM

Hi

 

Are you sure the mouse is in good shape ? . Did you tested it on another system ?.



#7 DexSK

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Posted 06 September 2013 - 12:09 PM

I did, on my PC at work, and my work PC mouse on my home system too...same problem



#8 Anshad Edavana

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Posted 06 September 2013 - 12:21 PM

Hi

 

Interestingly on the release note of version version F.18 of the BIOS, Gigabyte says "Improve mouse compatibility".  My assumption is there is a known issue with your board and Gigabyte is still working on it. I know your current BIOS version is already the same. 

 

http://www.gigabyte.com/products/product-page.aspx?pid=4153#bios



#9 DexSK

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Posted 06 September 2013 - 12:23 PM

Well, let's hope you're right...and they'll add the fix to the F19e beta BIOS stating "secure boot support"...



#10 Anshad Edavana

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Posted 06 September 2013 - 12:31 PM

Hi

 

It looks like you may need to use a PS/2 mouse until Gigabyte fix the issue. Other than that i am out of ideas mate.



#11 DexSK

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Posted 06 September 2013 - 02:02 PM

Hello Louis, here's the details you requested:

 

Speccy: http://speccy.piriform.com/results/omoe7DC5Pu6d1RmOysijQKU

 

MiniToolBox Log:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Dex (administrator) on 06-09-2013 at 20:55:02
Running from "D:\Web Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/06/2013 06:49:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x521e92bd
Faulting module name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x521e92bd
Exception code: 0xc0000005
Fault offset: 0x025c24ca
Faulting process id: 0x1794
Faulting application start time: 0xPlanetSide2.exe0
Faulting application path: PlanetSide2.exe1
Faulting module path: PlanetSide2.exe2
Report Id: PlanetSide2.exe3

Error: (09/06/2013 06:07:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/06/2013 06:05:55 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]

Error: (09/06/2013 06:05:55 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]

Error: (09/06/2013 02:42:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/06/2013 02:41:00 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD initialization failed [6]

Error: (09/06/2013 02:41:00 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]

Error: (09/06/2013 02:41:00 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]

Error: (09/06/2013 02:41:00 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD endpoint registration failed [0]

Error: (09/06/2013 00:33:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x521e92bd
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xc0000005
Fault offset: 0x0000c41f
Faulting process id: 0x1594
Faulting application start time: 0xPlanetSide2.exe0
Faulting application path: PlanetSide2.exe1
Faulting module path: PlanetSide2.exe2
Report Id: PlanetSide2.exe3


System errors:
=============
Error: (09/06/2013 06:05:53 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 18:04:51 on ?6.?9.?2013 was unexpected.

Error: (09/06/2013 01:16:26 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Center Receiver Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (09/06/2013 01:14:50 PM) (Source: Service Control Manager) (User: )
Description: The AVerScheduleService service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (09/06/2013 01:14:47 PM) (Source: Service Control Manager) (User: )
Description: The AVerRemote service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (09/06/2013 01:12:03 PM) (Source: Service Control Manager) (User: )
Description: The AVerScheduleService service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (09/06/2013 01:12:01 PM) (Source: Service Control Manager) (User: )
Description: The AVerRemote service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (09/05/2013 11:36:17 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: 490@01010004

Error: (09/05/2013 00:36:36 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (09/05/2013 00:35:44 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (09/05/2013 00:33:42 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 0:33:15 on ?5.?9.?2013 was unexpected.


Microsoft Office Sessions:
=========================
Error: (09/06/2013 06:49:53 PM) (Source: Application Error)(User: )
Description: PlanetSide2.exe0.0.0.0521e92bdPlanetSide2.exe0.0.0.0521e92bdc0000005025c24ca179401ceab1db26fc8d3D:\Games\PlanetSide 2\PlanetSide2.exeD:\Games\PlanetSide 2\PlanetSide2.exe59aa4665-1714-11e3-b898-902b34df35c6

Error: (09/06/2013 06:07:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/06/2013 06:05:55 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]

Error: (09/06/2013 06:05:55 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]

Error: (09/06/2013 02:42:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/06/2013 02:41:00 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD initialization failed [6]

Error: (09/06/2013 02:41:00 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]

Error: (09/06/2013 02:41:00 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]

Error: (09/06/2013 02:41:00 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD endpoint registration failed [0]

Error: (09/06/2013 00:33:12 PM) (Source: Application Error)(User: )
Description: PlanetSide2.exe0.0.0.0521e92bdKERNELBASE.dll6.1.7601.1801550b83c8ac00000050000c41f159401ceaae3534481cdD:\Games\PlanetSide 2\PlanetSide2.exeC:\Windows\syswow64\KERNELBASE.dllba8654c0-16df-11e3-b70d-902b34df35c6


=========================== Installed Programs ============================

@BIOS (Version: 2.28)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
AIDA64 Extreme Edition v2.00 (Version: 2.00)
calibre (Version: 1.1.0)
CCleaner (Version: 4.05)
DAEMON Tools Lite (Version: 4.47.1.0333)
Daum PotPlayer 1.5.35188 x64 Edition
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
Dropbox (Version: 2.0.22)
Dungeons & Dragons Online v2403.0043.1970.8012 (Version: 2403.0043.1970.8012)
ESET Smart Security (Version: 6.0.316.2)
EverQuest II
GeForce Experience NvStream Client Components (Version: 0.1.87)
Google Chrome (Version: 29.0.1547.66)
Google Update Helper (Version: 1.3.21.153)
High-Definition Video Playback (Version: 7.1.13400.42.0)
Intel® Processor Graphics (Version: 9.17.10.2932)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.9.254)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 45 (64-bit) (Version: 6.0.450)
Java™ 6 Update 45 (Version: 6.0.450)
LightScribe System Software (Version: 1.18.6.1)
LogMeIn (Version: 4.1.2694)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile CSY Language Pack (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended CSY Language Pack (Version: 4.0.30319)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office Access MUI (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (German) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Slovak) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 32-bit MUI (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (Czech) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Visual Basic for Applications 7.1 (x64) (Version: 7.1.00.00)
Microsoft Visual Basic for Applications 7.1 (x64) English (Version: 7.1.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 x64 ATL Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 x64 CRT Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 x64 MFC Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 x64 OpenMP Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 x86 ATL Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 x86 CRT Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 x86 MFC Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 x86 OpenMP Runtime 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (Version: 11.0.51106.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (Version: 11.0.51106.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft_VC100_CRT_SP1_x64 (Version: 10.0.40219.1)
Microsoft_VC100_CRT_SP1_x86 (Version: 10.0.40219.1)
ModifyRegistry version 0.1 (Version: 0.1)
Mozilla Firefox 23.0.1 (x86 cs) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
Mozilla Thunderbird 17.0.8 (x86 cs) (Version: 17.0.8)
MSVC80_x64_v2 (Version: 1.0.3.0)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVC90_x64 (Version: 1.0.1.2)
MSVC90_x86 (Version: 1.0.1.2)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Need For Speed™ World (Version: 1.0.0.1599)
Nero 10 Menu TemplatePack Basic (Version: 10.2.10000.0.0)
Nero 10 Movie ThemePack Basic (Version: 10.2.10000.0.0)
Nero Burning ROM 10 (Version: 10.2.11000.12.100)
Nero Control Center 10 (Version: 10.2.10600.0.6)
Nero Core Components 10 (Version: 2.0.17400.8.2)
Nero Dolby Files 10 (Version: 2.0.12100.0.10)
Nero Multimedia Suite 10 Platinum HD (Version: 10.5.10900)
NetLimiter 3 (Version: 3.0.0.11)
Neverwinter Nights 2 (Version: 1.00.0000)
Neverwinter Nights 2 Adventure Pack: Mysteries of Westgate
Nokia Connectivity Cable Driver (Version: 7.1.172.0)
Nokia Suite (Version: 3.8.30.0)
NVIDIA Control Panel 320.49 (Version: 320.49)
NVIDIA GeForce Experience 1.6.1 (Version: 1.6.1)
NVIDIA Graphics Driver 320.49 (Version: 320.49)
NVIDIA HD Audio Driver 1.3.24.2 (Version: 1.3.24.2)
NVIDIA Install Application (Version: 2.1002.133.902)
NVIDIA PhysX (Version: 9.13.0604)
NVIDIA PhysX System Software 9.13.0604 (Version: 9.13.0604)
NVIDIA Update 8.3.14 (Version: 8.3.14)
NVIDIA Update Components (Version: 8.3.14)
NVIDIA Virtual Audio 1.2.5 (Version: 1.2.5)
Oracle VM VirtualBox 4.2.16 (Version: 4.2.16)
PC Connectivity Solution (Version: 12.0.109.0)
PlanetSide 2
Platform (Version: 1.40)
PlayReady PC Runtime amd64 (Version: 1.3.0)
QIP 2012 4.0.9320 (Version: 4.0.9320)
Revo Uninstaller Pro 3.0.7 (Version: 3.0.7)
Samsung Kies (Version: 2.6.0.13064_2)
Samsung Story Album Viewer (Version: 1.0.0.13054_1)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.27.0)
Sansa Updater (Version: 1.406)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
SHIELD Streaming (Version: 1.05.28)
Skype™ 6.7 (Version: 6.7.102)
Steam (Version: 1.0.0.0)
TeamViewer 8 (Version: 8.0.19617)
ThinkPad Bluetooth with Enhanced Data Rate Software (Version: 6.2.1.3100)
Tom Clancy's Splinter Cell® Blacklist™ (Version: 1.01)
Unity Web Player (Version: )
Universal Extractor 1.6.1 (Version: 1.6.1)
Update for Microsoft .NET Framework 4.5 (KB2750147) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805221) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805226) (Version: 1)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition
Uplay (Version: 3.0)
VIA Platforma Ovladače zařízení (Version: 1.40)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (Version: 9.0.30729.177)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (Version: 9.0.30729.177)
War Thunder Launcher 1.0.1.269
Wargame AirLand Battle © Focus Home Interactive version RLD! (Version: RLD!)
Winamp (Version: 5.63 )
Windows Driver Package - Broadcom (BTHUSB) Bluetooth  (04/08/2010 6.3.5.430) (Version: 04/08/2010 6.3.5.430)
Windows Driver Package - Broadcom HIDClass  (07/28/2009 6.2.0.9800) (Version: 07/28/2009 6.2.0.9800)
Windows Driver Package - Nokia pccsmcfd LegacyDriver  (05/31/2012 7.1.2.0) (Version: 05/31/2012 7.1.2.0)

========================= Memory info: ===================================

Percentage of memory in use: 38%
Total physical RAM: 8149.18 MB
Available physical RAM: 5019.56 MB
Total Pagefile: 8659.37 MB
Available Pagefile: 5160.71 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.75 MB

========================= Partitions: =====================================

1 Drive c: (System) (Fixed) (Total:119.14 GB) (Free:79.61 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:931.51 GB) (Free:425.54 GB) NTFS
3 Drive e: (Data) (Fixed) (Total:931.51 GB) (Free:255.46 GB) NTFS

========================= Users: ========================================

User accounts for \\DEX-PC

ASPNET                   Boss                     Dex                      
Lowlife                  UpdatusUser              


**** End of log ****
 






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