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How do I get minidump information for a BSOD error


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#1 afroe

afroe

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Posted 06 September 2013 - 07:19 AM

My husbands computer got a BSOD error. In searching for the error online, I see people posting specific information about their stop error. I can't find it on the laptop so that I can get help.

 

The OS is XP home. Please tell me where I should look for this file.

 

Also, please type slowly.

 

Thanks,
Arleen 



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#2 Anshad Edavana

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Posted 06 September 2013 - 07:37 AM

:welcome: to the Bleeping Computer forum.

 

In order to troubleshoot BSOD issues, we need mainly 3 log files. First one is the crash dump files saved by Windows when a BSOD happens. Second is a Speccy snapshot of your system and  thirdly event logs recorded by the Windows. Please follow the below steps.

 

:step1: Open C:\Windows\Minidump folder. Copy and  zip the entire contents of that folder and attach it with the next reply. If the file size is more than 512KB, then upload the zipped to any free file hosting site of your choice. 
 
   Example file hosting sites :
 
 
 
 
   Post the download link to the dumps in next reply.
 
 
:step2: A Speccy snapshot of your system
 
  Generate a report about your system using Speccy by reading the guide below. Make sure to run the Speccy after running the system about one or more hour. This will give us an indication of current CPU -GPU temperature status.
 
 
 Post the web link displayed by Speccy in next reply.
 
:step3: A Minitoolbox log
 
  Download Minitoolbox from the below link.
 
 
 
  Run the tool and only select the following tick boxes.
 
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
 
Now click "Go" and post the output in next reply


#3 afroe

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Posted 06 September 2013 - 08:29 AM

I have to go to work right now, but I will do this when I get back. Thank you so much.






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