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lap top going crazy


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#1 Muskwa

Muskwa

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Posted 05 September 2013 - 11:25 PM

Hello someone help me?? My laptop computer, is behaving erratic, I cannot go  into safe mode, I can't open up the C/Drive, I am shut out of the Admininstration files, and the start-up is very slow.  I have run Sophos virus removal tool, spy ware doctor, and whatever infected my computer keeps hiding in different files, when I think I have found it.  any suggestions would be helpfull? my system is Windows 7, 64 bit.


Edited by Queen-Evie, 05 September 2013 - 11:48 PM.
moved from Windows 7 to Am I Infected? to explore the possibility of malware


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#2 TwinHeadedEagle

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Posted 06 September 2013 - 01:18 AM

Download TDSSKiller and save it to your desktop.

  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.

 

 

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.
 
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
 
Be sure to restart the computer.
 
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt






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