Okay I'm not really sure where to begin. Basically I've got 4 computers and an iPhone 5. At one point all of these were hijacked by...something. Ironically it all started when I installed Kaspersky internet Security I had purchased at Office Depot after running avg/malwarebytes/superantispyware for years with little problem!
I had a phone that was being remotely controlled (no its not jailbroken, it was up to date with 6.1.4 and only two weeks old actually). And ya, I know, iPhones can't be hacked or infected *rolls eyes* I say tell that to my phone and the sleepless night I had watching settings and password literally change before my eyes. I think the phone is fixed now after I had it hard reset (like super reset more than factory restore) at the apple store. Still don't trust it but I think it's the cleanest of my hardware. I have some logs and diagnostics but no idea how to read those...and it's kinda not the point of this post. I'm here for the computers...plural...times 4
I've scanned and dds'ed and hijacked logged and revouninstalled and frankly tried many things from this site that I'm convinced this is either a whole new breed of nasty, I've done something wrong along the way, or I made things way way worse.
Either way I've seen everything flagged from Trojans to backdoors to spyware to adware. Ive got more logs than I know what to do with and not a single computer I can actually verify is clean and safe to use. Hence the title... I should have posted here a month or two ago when this all started. But I underestimated whatever pit of hell this infection crawled out of. So I'm gonna start fresh- your wish is my command. I just need to know- from an expert- how to fix this and when I can trust my tech again.
So here are they system details and current issues:
1) a dell desktop dimension pc which is connected directly to modem and wireless printer. Runs xp and pretty much got nothing on it after one of the two hard drives crashed a while back (thank god for Dropbox backup the week before!). This one wont let me download files from the Internet including windows updates in safe mode and I have to run it in safe mode because when I log in regularly it logs me right back out. I'm an admin but I still have to click "run as admin" in safe mode to get things to work but truthfully they don't really work.
2) an hp pavilion laptop running windows 7. Actually reinstalled windows 7 from CD a week or so ago. Still problems. Currently runs very very slow. Also, can't connect to Internet. even though it says intel wifi adapter is working and picks up my secure network, I'm never actually given a chance to put in a password. Hitmanpro said I had a backdoor something or other right before all this...now all my attempts to scan come up clean. But it sure doesn't seem clean... Just did a system restore tonight so ill see if that helps I guess.
3) dell laptop running windows 7. This was the source of whatever this is I suspect because it was what I watch Internet tv on and thats the only thing I used it for. Initial scans said it was most infected- Trojans backdoors toolbars you name it. I think inhad the fbi virus about 4-6 months ago but thought i got rid of it...maybe this is all from that. i can no longer even pretend to guess whats going on!! I reinstalled windows from Cd about 2 weeks ago. Been scared to turn it on since after the reinstallation gave me clean scans. so as far as I know...it was at one point clean/good at pretending.
4) hp net book running xp. Was clean then somehow it wasn't. Not really sure anything is noticeably wrong cause its always been Kinda slow, but it was what I was using when I decided to play DIY tech goddess and started fixing/researching all the other stuff and now I think it is down for the count too after some scans gave iffy results. Haven't touched it in several weeks for fear of making things worse.
So as you can see...I'm royally fu....fundamentally in trouble here! Any brave experts up for a true challenge? I'd be eternally grateful and will bake you my always raved about cupcakes in whatever flavor your tech heart desires if someone will just please make this stop- I feel like I'm going crazy here in some man vs machine nightmarescape! Not sure if there is like a one computer limit but I will take any help I can get right now! This has taken over my life and I just need my sanity and technology back...even if its one byte at a time!!
Edited by hamluis, 06 September 2013 - 06:13 AM.
No logs, moved from MRL to Am I Infected - Hamluis.