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Ransomware Trojan won't go away


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5 replies to this topic

#1 techbeats37

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Posted 05 September 2013 - 06:47 PM

Hello, first time posting here and unfortunately it is under annoying circumstances. A few days ago, my AV (symantec endpoint protection) started going haywire with alerts about infected files. Then my computer locked up and posted the FBI Moneypak Ransomware. I did what I usually do when malware hits and used my USB with HitmanPro on it to counter the lock. I let HitmanPro run and then deleted the files it detected on the computer. Then once I regained control of my computer and ran Malwarebytes Anti-Malware several times to find any infected files and delete them. I finally ran a full scan on my AV and found nothing. All was fine. However...

 

Yesterday, I had similar alerts from the AV. Quickly, I ran Malwarebytes and found more infected files. So I continued doing quick scans. The sad thing is, I have been running scans continuously and there has been no significant improvement. It always finds more infected files. Plus, now my browser has blue underlined words with ads, which is simply an insult to the already present injury. The AV occasionally pops up with an alert that it quarantined a trojan, located in Google/Desktop/Install/{17fa1868-de07-0457-3d17-6e3b055b5d80}. I always go to the AV to delete the trojan from quarantine but it always shows back up! Any help solving these problems would be most appreciated. I am running a HP on Windows 7. 


Edited by techbeats37, 05 September 2013 - 06:48 PM.


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#2 boopme

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Posted 05 September 2013 - 10:25 PM

Try the instructions HERE and let us know.


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#3 techbeats37

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Posted 06 September 2013 - 02:42 PM

Try the instructions HERE and let us know.

 

Note: I got the name of the malware wrong, it's actually the Mandiant U.S.A Cyber Security Ransomware 

 

So I used Emisoft Emergency Kit and it spotted the trojan located in that folder I mentioned before /Google/Desktop/...

Once that was done I requested deletion which the Emergency Kit did and I thought I was done. Despite this other cleaning, my AV keeps popping up messages of an infected file originated from that folder location. It was quarantined two trojans consistently throughout the day and I go to my AV's quarantine and delete them there. Here is the log of the Emisoft Emergency Kit:

 

Emsisoft Emergency Kit - Version 4.0
Last update: 9/6/2013 11:54:34 AM
User account: techbeats37
 
Scan settings:
 
Scan type: Deep Scan
Objects: Rootkits, Memory, Traces, C:\, D:\, E:\, G:\
 
Detect PUPs: On
Scan archives: On
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off
 
Scan start: 9/6/2013 11:55:01 AM
C:\Program Files (x86)\Google\Desktop\Install\{17fa1868-de07-0457-3d17-6e3b055b5d80}\   \...\‮ﯹ๛\{17fa1868-de07-0457-3d17-6e3b055b5d80}\U\00000001.@ detected: Trojan.Generic.9514660 (B)
C:\Program Files (x86)\Playbryte\uninstall.exe detected: Application.Generic.529452 (B)
 
Scanned 544764
Found 2
 
Scan end: 9/6/2013 1:11:51 PM
Scan time: 1:16:50
 
C:\Program Files (x86)\Playbryte\uninstall.exe Deleted Application.Generic.529452 (B)
C:\Program Files (x86)\Google\Desktop\Install\{17fa1868-de07-0457-3d17-6e3b055b5d80}\   \...\‮ﯹ๛\{17fa1868-de07-0457-3d17-6e3b055b5d80}\U\00000001.@ Deleted Trojan.Generic.9514660 (B)
 
Deleted 2


#4 boopme

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Posted 06 September 2013 - 03:23 PM

Ok , I see it ... You have the newer variant of the 0Access rootkit.. We need to move and use stronger tools. Go Here do steps 6,7 and 8... Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 techbeats37

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Posted 06 September 2013 - 04:31 PM

Ok , I see it ... You have the newer variant of the 0Access rootkit.. We need to move and use stronger tools. Go Here do steps 6,7 and 8... Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 

Completed the steps and posted my topic! Thanks for the help. 



#6 boopme

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Posted 06 September 2013 - 06:54 PM

You're welcome!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 2 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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