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Missing emails


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#1 lola1

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Posted 05 September 2013 - 06:13 PM

Hi

I'm running Windows 7 and have Outlook 2007 for emails.  I've recently noticed that all sorts of strange things are happening to my emails e.g.  red X instead of pictures (this comes and goes for no reason).  The latest and most upsetting thing is that I have realised that most of my folders are now empty and those that are not empty only have mails going back a few months.  I've tried unticking the box for Auto Archiving and anything else I can find and I am now panicking as some quite important mails have gone missing and I have no idea how to recover them (if indeed that's possible).  I'd be grateful for any suggestions.  Is it possible that I have a virus?


Edited by hamluis, 06 September 2013 - 06:09 AM.
Moved from Win 7 to Web Browsing/Email - Hamluis.


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#2 chrisd87

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Posted 06 September 2013 - 01:48 PM

What service are you using for your emails? Are you using exchange, hotmail, gmail, yahoo?


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#3 lola1

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Posted 06 September 2013 - 03:01 PM

I am using eircom.net and also gmail.



#4 chrisd87

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Posted 06 September 2013 - 03:07 PM

Are they actually gone from the server as well if you logon to the browser, or they only missing from Outlook?


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#5 smax013

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Posted 12 September 2013 - 01:42 PM

Hi
I'm running Windows 7 and have Outlook 2007 for emails.  I've recently noticed that all sorts of strange things are happening to my emails e.g.  red X instead of pictures (this comes and goes for no reason).  The latest and most upsetting thing is that I have realised that most of my folders are now empty and those that are not empty only have mails going back a few months.  I've tried unticking the box for Auto Archiving and anything else I can find and I am now panicking as some quite important mails have gone missing and I have no idea how to recover them (if indeed that's possible).  I'd be grateful for any suggestions.  Is it possible that I have a virus?


You seemed to have covered the obvious possible culprit...the Auto Archiving function.

chrisd87's question is a good one. That might help narrow down the problem, but also could be a way to get the messages "back".

How many overall messages do you have in Outlook? If memory serves, PST files can get "problematic" went they get huge. I know this was a problem with older versions of Outlook, but maybe Microsoft "Fixed" this issue with newer versions.

As to recovering those messages, unless you either have those messages still on the server (per chrisd87's question) or you have a backup of the computer/PST files that does incremental backups/updates, you likely are out of luck.

I suppose you could try running the Outlook Repair function:

http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010075831.aspx

#6 lola1

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Posted 17 September 2013 - 02:45 PM

Many thanks all of you for your suggestions.  I will work on them!






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