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Wireless USB Mouse stopped working


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18 replies to this topic

#1 ThePie69

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Posted 05 September 2013 - 03:28 PM

I was using my Mazer -R E-Blue Gaming mouse the other day and had some other programs opened and my HP Pavilion dv6t blue screened on me which is rarely does. After a reboot my mouse no longer works. I went into device manager and uninstalled the mouse which is labeled "HID-complaint mouse" and then re-plugged the USB dongle back in. Windows made its little beep sound when something gets plugged in but no reinstallation of a drive or anything. Tried different USB ports as well. Still doesn't work.



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#2 bory504

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Posted 05 September 2013 - 03:37 PM

Sounds like it could be a registry issue with the mouse driver. I think one of the easiest things to do first would be to restore back to previous date. At least a date before the blue screen happened.


Sincerely, Blake.

7 year Computer Hardware + Software Technician.

Operations Technician at a retail company.

Rhythm guitarist for the band Headspill.

:guitar: 


#3 ThePie69

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Posted 05 September 2013 - 04:33 PM

Is there any other way than doing a system restore? I don't really use system restore and would prefer not to. Anyway to edit the registry and try to fix this problem that way?



#4 bory504

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Posted 05 September 2013 - 04:37 PM

Messing with the registry is much harder than to restore to a previous date. When I say system restore, I dont mean wipe the computer out, just to go back before issues started. But what OS are you running?


Sincerely, Blake.

7 year Computer Hardware + Software Technician.

Operations Technician at a retail company.

Rhythm guitarist for the band Headspill.

:guitar: 


#5 ThePie69

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Posted 05 September 2013 - 06:03 PM

Well system restore didn't do anything anyways. Just finished with it. Any other ideas?

Windows 7 Home Premium 64 bit


Edited by ThePie69, 05 September 2013 - 06:03 PM.


#6 jhayz

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Posted 05 September 2013 - 08:44 PM

Can you post the bluescreen error?

I went into device manager and uninstalled the mouse which is labeled "HID-complaint mouse" and then re-plugged the USB dongle back in.

Is the Mazer mouse not detected? Travel to HP support site and install latest drivers for Mouse and input devices.


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#7 ThePie69

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Posted 05 September 2013 - 09:12 PM

Can you post the bluescreen error?

I went into device manager and uninstalled the mouse which is labeled "HID-complaint mouse" and then re-plugged the USB dongle back in.

Is the Mazer mouse not detected? Travel to HP support site and install latest drivers for Mouse and input devices.

Yes the drivers are up to date. I saved the notepad file from the blue screen recovery.

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	20
  BCP1:	0000000000000000
  BCP2:	000000000000FFFF
  BCP3:	0000000000000000
  BCP4:	0000000000000001
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\090413-34616-01.dmp
  C:\Users\Zack\AppData\Local\Temp\WER-125081-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I was told to try and perform virus and cleaning software so I did that too, no virues and the PC has been cleaned; temp files and registry cleaning. So the 2 files that are listed in that notepad file that I posted above are no longer on the PC.



#8 jhayz

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Posted 05 September 2013 - 09:18 PM

Go to C:\Windows\Minidump folder, please post the latest dmp logs.

> Highlight (holding ctrl key) and choosing the dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year


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#9 ThePie69

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Posted 05 September 2013 - 09:42 PM

Go to C:\Windows\Minidump folder, please post the latest dmp logs.

 

Unfortunately the Minidumb folder is empty. (I have view hidden files checked too).

Any way to do something to get it to make another file?



#10 jhayz

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Posted 06 September 2013 - 12:17 AM

Any way to do something to get it to make another file?

> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use small memory dump
> Checkmark overwrite any existing file - Ok.

 

If you have Ccleaner, make sure to uncheck minidump under system.
 


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#11 ThePie69

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Posted 06 September 2013 - 02:07 PM

 

Any way to do something to get it to make another file?

> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use small memory dump
> Checkmark overwrite any existing file - Ok.

 

If you have Ccleaner, make sure to uncheck minidump under system.
 

I did uncheck that in Ccleaner for future use but no new file was created using the method above.

Also I plugged in the USB dongle for the mouse into my other older laptop that has Windows 7 32 bit on it and it installed the drives like any other USB device would, but the mouse wouldn't work either. I wonder if my laptop like, short circuited the usb dongle or something? I have a corded mouse plugged into the port that my old mouse use to be plugged into and the corded one works fine.


Edited by ThePie69, 06 September 2013 - 02:17 PM.


#12 bory504

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Posted 06 September 2013 - 03:29 PM

Very possible something could have shorted it out. Looks like you just need to get a new mouse!


Sincerely, Blake.

7 year Computer Hardware + Software Technician.

Operations Technician at a retail company.

Rhythm guitarist for the band Headspill.

:guitar: 


#13 jhayz

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Posted 06 September 2013 - 11:46 PM

With that revelation, then I would agree with bory.


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#14 bory504

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Posted 09 September 2013 - 09:02 AM

USB dongle... forgot to ask if this was a wireless mouse or not.


Sincerely, Blake.

7 year Computer Hardware + Software Technician.

Operations Technician at a retail company.

Rhythm guitarist for the band Headspill.

:guitar: 


#15 ThePie69

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Posted 09 September 2013 - 04:56 PM

USB dongle... forgot to ask if this was a wireless mouse or not.

It's wireless, only wireless devices have a USB dongle, (which is the short usb stick that plugs into your usb port)






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