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Google Chrome and AVG virus protection problem.


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10 replies to this topic

#1 Nicole Alzamora

Nicole Alzamora

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Posted 04 September 2013 - 04:51 PM

I've been getting this problem for the longest time I pay for AVG once a year, I'm fully protected I'm the only one that has this problem in the house everyone's else computer is find I check for spyware and maleware daily and I have Norton utilities just bought and fixed the registry errors, But I will get disconnected from the internet it's not the internet box connection cause my cell phone WiFi is prefect connection and when I try to load a page any page etc it will say (UNABLE TO ACCESS NETWORK) I tried to disable the firewall and etc it just don't do it I want this fix so I don't have problems it's just been doing this ever since AVG had the newest updates recently. Very annoying.  Forgot to also mention I also added chrome and chrome set up to the allow on firewall so that's has not fixed anything yet.I have windows seven home premium, Dell Inspirion 1750 laptop all up to date Verizon Fios internet. Red and black internet box. 

 



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#2 hamluis

hamluis

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Posted 04 September 2013 - 05:02 PM

Norton Utilities...I didn't even know that was still being sold to anyone.  In any case, I suggest that you uninstall it immediately.  Unless major improvements have been made, it will create problems, rather than solve problems on your system.

 

Please...download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 Nicole Alzamora

Nicole Alzamora
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Posted 04 September 2013 - 05:42 PM

Thanks Norton is still around it's Norton Utilities 16 it's still getting updated and all no scam. here's the list from mini toolbox 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Nicole (administrator) on 04-09-2013 at 18:37:05
Running from "C:\Users\Nicole\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Hosts content: =================================
::1 localhost
 
127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
 
There are 14959 more lines starting with "127.0.0.1"
 
========================= IP Configuration: ================================
 
Intel® WiFi Link 5100 AGN = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled taskoffload=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Nicole
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home
 
Ethernet adapter Local Area Connection* 9:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Anchorfree HSS Adapter
   Physical Address. . . . . . . . . : 00-FF-EE-A5-DA-99
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-24-D6-05-ED-24
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, September 04, 2013 6:26:51 PM
   Lease Expires . . . . . . . . . . : Thursday, September 05, 2013 6:26:55 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : 00-25-64-60-B6-23
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  Wireless_Broadband_Router.home
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4004:800::1002
 74.125.228.8
 74.125.228.2
 74.125.228.3
 74.125.228.4
 74.125.228.14
 74.125.228.6
 74.125.228.7
 74.125.228.5
 74.125.228.9
 74.125.228.1
 74.125.228.0
 
 
Pinging google.com [74.125.228.1] with 32 bytes of data:
Reply from 74.125.228.1: bytes=32 time=34ms TTL=250
Reply from 74.125.228.1: bytes=32 time=86ms TTL=250
 
Ping statistics for 74.125.228.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 34ms, Maximum = 86ms, Average = 60ms
Server:  Wireless_Broadband_Router.home
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=196ms TTL=250
Reply from 98.138.253.109: bytes=32 time=353ms TTL=250
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 196ms, Maximum = 353ms, Average = 274ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...00 ff ee a5 da 99 ......Anchorfree HSS Adapter
 12...00 24 d6 05 ed 24 ......Intel® WiFi Link 5100 AGN
 10...00 25 64 60 b6 23 ......Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
  1...........................Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    281
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/04/2013 06:29:02 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:29:02 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
 
Context: Windows Application
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:29:02 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:29:02 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
Element not found.  (HRESULT : 0x80070490) (0x80070490)
 
Error: (09/04/2013 06:28:45 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:28:44 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (09/04/2013 06:28:44 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:28:44 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:28:44 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
 
 
Details:
0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))
 
Error: (09/04/2013 06:28:38 PM) (Source: ESENT) (User: )
Description: Windows (3784) Windows: Error -1811 occurred while opening logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS00342.log.
 
 
System errors:
=============
Error: (09/04/2013 06:37:09 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (09/04/2013 06:34:37 PM) (Source: Service Control Manager) (User: )
Description: The Ad-Aware service hung on starting.
 
Error: (09/04/2013 06:29:49 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: 
%%-2140993535
 
Error: (09/04/2013 06:29:49 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: 
%%-2140993535
 
Error: (09/04/2013 06:29:49 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: 
%%-2140993535
 
Error: (09/04/2013 06:29:49 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: 
%%-2140993535
 
Error: (09/04/2013 06:29:49 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801
 
Error: (09/04/2013 06:29:49 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801
 
Error: (09/04/2013 06:29:43 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: 
%%-2140993535
 
Error: (09/04/2013 06:29:43 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: 
%%-2140993535
 
 
Microsoft Office Sessions:
=========================
Error: (05/26/2010 10:51:26 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 11 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2012-07-27 22:18:44.194
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 22:18:44.163
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 22:01:10.466
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 22:01:10.434
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 21:50:10.104
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 21:50:10.088
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 21:13:55.899
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 21:13:55.868
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-12 20:32:39.734
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-12 20:32:39.703
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
AC3Filter 1.63b (Version: 1.63b)
Acrobat.com (Version: 2.1.0)
Acrobat.com (Version: 2.1.0.0)
Ad-Aware Antivirus (Version: 10.5.2.4379)
Adobe AIR (Version: 2.0.2.12610)
Adobe Download Manager (Version: 1.6.2.91)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Shockwave Player 11.6 (Version: 11.6.4.634)
Advanced Audio FX Engine (Version: 1.12.05)
Advertising Center (Version: 0.0.0.2)
Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ASIO4ALL (Version: 2.10)
AVG 2013 (Version: 13.0.3222)
AVG 2013 (Version: 13.0.3392)
AVG 2013 (Version: 2013.0.3392)
AVG Security Toolbar (Version: 15.5.0.2)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.05)
CD/DVD Drive Acoustic Silencer (Version: 3.01.03)
Cogwheel
ComicRack v0.9.125 (Version: v0.9.125)
Conduit Engine  (Version: )
Cool PDF Reader 3.0
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 2.25)
Dell DataSafe Local Backup (Version: 9.3.50)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Touchpad (Version: 13.2.3.0)
Dell Webcam Central (Version: 1.40.05)
DivX Converter (Version: 7.1.0)
DivX Plus DirectShow Filters
DivX Setup (Version: 2.6.1.44)
DolbyFiles (Version: 2.0)
DOOM Collector's Edition
Download Updater (AOL LLC)
DVD Shrink 3.2
ESET Online Scanner v3
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
FaxRedist (Version: 1.0.0)
Feedback Tool (Version: 1.1.0)
Feedback Tool (Version: 1.2.0)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
File Splitter and Joiner (FFSJ v3.3)
FLAC to MP3 Converter 6.1.9
FLV Toolbar v6.6 (Version: 6.6)
FLV.com FLV Converter 4.6 (Version: 4.6)
FormatFactory 3.0.1 (Version: 3.0.1)
GOM Player (Version: 2.1.50.5145)
Google Chrome (Version: 29.0.1547.66)
Google Update Helper (Version: 1.3.21.153)
GoToAssist 8.0.0.514
Hitman Pro 3.5 (Version: 3.5.6.113)
iCloud (Version: 2.1.2.8)
ImagXpress (Version: 7.0.74.0)
Intel® Graphics Media Accelerator Driver
Intel® Rapid Storage Technology (Version: 10.5.0.1029)
Intel® Matrix Storage Manager
IrfanView (remove only)
iTunes (Version: 11.0.2.26)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 14 (64-bit) (Version: 6.0.140)
Java™ 6 Update 22 (Version: 6.0.220)
Joboshare DVD Creator (Version: 2.5.4.0821)
Junk Mail filter update (Version: 15.4.3502.0922)
K-Lite Codec Pack 5.6.8 (Full) BETA (Version: 5.6.8)
LightScribe System Software  1.10.27.1 (Version: 1.10.27.1)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
LyricsSing
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Menu Templates - Starter Kit (Version: 9.4.6.0)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Reader
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SOAP Toolkit 3.0 (Version: 3.0.1325.4)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MobileMe Control Panel (Version: 3.1.8.0)
MotoConnect (Version: 1.1.30)
Motorola Mobile Drivers Installation 4.7.1 (Version: 4.7.1)
Movie Templates - Starter Kit (Version: 9.4.6.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Native Instruments Audio 2 DJ (Version: 2.9.6.517)
Native Instruments Audio 4 DJ (Version: 2.9.6.517)
Native Instruments Audio 8 DJ (Version: 2.9.6.517)
Nero 7 Ultra Edition (Version: 7.02.9888)
Nero BurnRights (Version: 3.4.13.100)
Nero ControlCenter (Version: 9.0.0.1)
Nero CoverDesigner (Version: 4.4.12.100)
Nero Disc Copy Gadget (Version: 2.4.34.0)
Nero DiscSpeed (Version: 5.4.13.100)
Nero DriveSpeed (Version: 4.4.12.100)
Nero InfoTool (Version: 6.4.12.100)
Nero Installer (Version: 4.4.9.0)
Nero PhotoSnap (Version: 2.4.28.0)
Nero Recode (Version: 4.4.38.1)
Nero Rescue Agent (Version: 2.4.14.100)
Nero ShowTime (Version: 5.4.21.100)
Nero StartSmart (Version: 9.4.19.100)
Nero Vision (Version: 6.4.16.100)
Nero WaveEditor (Version: 5.4.37.1)
NeroBurningROM (Version: 9.4.26.100)
NeroExpress (Version: 9.4.26.100)
neroxml (Version: 1.0.0)
Norton Utilities 16 (Version: 16.0)
OpenOffice.org 3.3 (Version: 3.3.9567)
Pando Media Booster (Version: 2.3.6.0)
PDFCreator (Version: 1.2.0)
PowerDVD DX (Version: 8.3.5714)
Project64 1.6 (Version: 1.6)
Quickset64 (Version: 9.6.6)
QuickTime (Version: 7.73.80.64)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.4)
RealUpgrade 1.1 (Version: 1.1.0)
reFX Nexus VSTi RTAS v2.2.0
Revo Uninstaller 1.95 (Version: 1.95)
Roxio Burn (Version: 1.0)
Roxio Burn (Version: 1.0.0)
Roxio Update Manager (Version: 6.0.0)
RPG Maker 2000 -  Super Columbine Massacre RPG!
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.5 (Version: 6.5.158)
SlimDX Redistributable (March 2009) (Version: 2.0.7.41)
SoundTrax (Version: 4.4.37.1)
Spybot - Search & Destroy (Version: 1.6.2)
Stella 3.3
swMSM (Version: 12.0.0.1)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Updater By SweetPacks 2.0.0.583 (Version: 2.0.0.583)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Visual C++ 8.0 ATL (x86) WinSXS MSM (Version: 8.0.50727.762)
Visual C++ 8.0 CRT (x86) WinSXS MSM (Version: 8.0.50727.762)
Visual C++ 8.0 Runtime Setup Package (x64) (Version: 9.0.0.623)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VoiceOver Kit (Version: 1.42.128.0)
WeatherBug® (Version: 7.0.5.21)
Winamp (Version: 5.65 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Movie Maker 2.6 (Version: 2.6.4038.0)
WindowsApplication1 (Version: 1.0.0.0)
WinRAR archiver
Yahoo! BrowserPlus 2.9.8
Yahoo! Install Manager
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar
Yahoo! Widgets (Version: 4.5.2.0)
YouTube Downloader Toolbar v5.8 (Version: 5.8)
YTD Video Downloader 3.9.6 (Version: 3.9.6)
 
**** End of log ****


#4 hamluis

hamluis

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Posted 04 September 2013 - 06:05 PM

Please...take a look at what I requested to be checked...compared to what you supplied.

 

Louis



#5 Nicole Alzamora

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Posted 04 September 2013 - 08:36 PM

 
Sorry about that.
 
 
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Nicole (administrator) on 04-09-2013 at 21:34:55
Running from "C:\Users\Nicole\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/04/2013 06:29:02 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:29:02 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
 
Context: Windows Application
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:29:02 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:29:02 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
Element not found.  (HRESULT : 0x80070490) (0x80070490)
 
Error: (09/04/2013 06:28:45 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:28:44 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (09/04/2013 06:28:44 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:28:44 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (09/04/2013 06:28:44 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
 
 
Details:
0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))
 
Error: (09/04/2013 06:28:38 PM) (Source: ESENT) (User: )
Description: Windows (3784) Windows: Error -1811 occurred while opening logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS00342.log.
 
 
System errors:
=============
Error: (09/04/2013 09:24:51 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: 
%%-2140993535
 
Error: (09/04/2013 09:24:51 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: 
%%-2140993535
 
Error: (09/04/2013 09:24:51 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: 
%%-2140993535
 
Error: (09/04/2013 09:24:51 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: 
%%-2140993535
 
Error: (09/04/2013 09:24:51 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801
 
Error: (09/04/2013 09:24:51 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801
 
Error: (09/04/2013 06:37:09 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (09/04/2013 06:34:37 PM) (Source: Service Control Manager) (User: )
Description: The Ad-Aware service hung on starting.
 
Error: (09/04/2013 06:29:49 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: 
%%-2140993535
 
Error: (09/04/2013 06:29:49 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: 
%%-2140993535
 
 
Microsoft Office Sessions:
=========================
Error: (05/26/2010 10:51:26 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 11 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2012-07-27 22:18:44.194
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 22:18:44.163
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 22:01:10.466
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 22:01:10.434
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 21:50:10.104
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 21:50:10.088
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 21:13:55.899
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-27 21:13:55.868
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-12 20:32:39.734
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-07-12 20:32:39.703
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\avgfwd6a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
AC3Filter 1.63b (Version: 1.63b)
Acrobat.com (Version: 2.1.0)
Acrobat.com (Version: 2.1.0.0)
Ad-Aware Antivirus (Version: 10.5.2.4379)
Adobe AIR (Version: 2.0.2.12610)
Adobe Download Manager (Version: 1.6.2.91)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader X (10.1.7) (Version: 10.1.7)
Adobe Shockwave Player 11.6 (Version: 11.6.4.634)
Advanced Audio FX Engine (Version: 1.12.05)
Advertising Center (Version: 0.0.0.2)
Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ASIO4ALL (Version: 2.10)
AVG 2013 (Version: 13.0.3222)
AVG 2013 (Version: 13.0.3392)
AVG 2013 (Version: 2013.0.3392)
AVG Security Toolbar (Version: 15.5.0.2)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.05)
CD/DVD Drive Acoustic Silencer (Version: 3.01.03)
Cogwheel
ComicRack v0.9.125 (Version: v0.9.125)
Conduit Engine  (Version: )
Cool PDF Reader 3.0
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 2.25)
Dell DataSafe Local Backup (Version: 9.3.50)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Touchpad (Version: 13.2.3.0)
Dell Webcam Central (Version: 1.40.05)
DivX Converter (Version: 7.1.0)
DivX Plus DirectShow Filters
DivX Setup (Version: 2.6.1.44)
DolbyFiles (Version: 2.0)
DOOM Collector's Edition
Download Updater (AOL LLC)
DVD Shrink 3.2
ESET Online Scanner v3
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
FaxRedist (Version: 1.0.0)
Feedback Tool (Version: 1.1.0)
Feedback Tool (Version: 1.2.0)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
File Splitter and Joiner (FFSJ v3.3)
FLAC to MP3 Converter 6.1.9
FLV Toolbar v6.6 (Version: 6.6)
FLV.com FLV Converter 4.6 (Version: 4.6)
FormatFactory 3.0.1 (Version: 3.0.1)
GOM Player (Version: 2.1.50.5145)
Google Chrome (Version: 29.0.1547.66)
Google Update Helper (Version: 1.3.21.153)
GoToAssist 8.0.0.514
Hitman Pro 3.5 (Version: 3.5.6.113)
iCloud (Version: 2.1.2.8)
ImagXpress (Version: 7.0.74.0)
Intel® Graphics Media Accelerator Driver
Intel® Rapid Storage Technology (Version: 10.5.0.1029)
Intel® Matrix Storage Manager
IrfanView (remove only)
iTunes (Version: 11.0.2.26)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 14 (64-bit) (Version: 6.0.140)
Java™ 6 Update 22 (Version: 6.0.220)
Joboshare DVD Creator (Version: 2.5.4.0821)
Junk Mail filter update (Version: 15.4.3502.0922)
K-Lite Codec Pack 5.6.8 (Full) BETA (Version: 5.6.8)
LightScribe System Software  1.10.27.1 (Version: 1.10.27.1)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
LyricsSing
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Menu Templates - Starter Kit (Version: 9.4.6.0)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Reader
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SOAP Toolkit 3.0 (Version: 3.0.1325.4)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MobileMe Control Panel (Version: 3.1.8.0)
MotoConnect (Version: 1.1.30)
Motorola Mobile Drivers Installation 4.7.1 (Version: 4.7.1)
Movie Templates - Starter Kit (Version: 9.4.6.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Native Instruments Audio 2 DJ (Version: 2.9.6.517)
Native Instruments Audio 4 DJ (Version: 2.9.6.517)
Native Instruments Audio 8 DJ (Version: 2.9.6.517)
Nero 7 Ultra Edition (Version: 7.02.9888)
Nero BurnRights (Version: 3.4.13.100)
Nero ControlCenter (Version: 9.0.0.1)
Nero CoverDesigner (Version: 4.4.12.100)
Nero Disc Copy Gadget (Version: 2.4.34.0)
Nero DiscSpeed (Version: 5.4.13.100)
Nero DriveSpeed (Version: 4.4.12.100)
Nero InfoTool (Version: 6.4.12.100)
Nero Installer (Version: 4.4.9.0)
Nero PhotoSnap (Version: 2.4.28.0)
Nero Recode (Version: 4.4.38.1)
Nero Rescue Agent (Version: 2.4.14.100)
Nero ShowTime (Version: 5.4.21.100)
Nero StartSmart (Version: 9.4.19.100)
Nero Vision (Version: 6.4.16.100)
Nero WaveEditor (Version: 5.4.37.1)
NeroBurningROM (Version: 9.4.26.100)
NeroExpress (Version: 9.4.26.100)
neroxml (Version: 1.0.0)
Norton Utilities 16 (Version: 16.0)
OpenOffice.org 3.3 (Version: 3.3.9567)
Pando Media Booster (Version: 2.3.6.0)
PDFCreator (Version: 1.2.0)
PowerDVD DX (Version: 8.3.5714)
Project64 1.6 (Version: 1.6)
Quickset64 (Version: 9.6.6)
QuickTime (Version: 7.73.80.64)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
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Visual C++ 8.0 ATL (x86) WinSXS MSM (Version: 8.0.50727.762)
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Visual C++ 8.0 Runtime Setup Package (x64) (Version: 9.0.0.623)
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========================= Memory info: ===================================
 
Percentage of memory in use: 40%
Total physical RAM: 4056.36 MB
Available physical RAM: 2394.69 MB
Total Pagefile: 10138.55 MB
Available Pagefile: 8381.35 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.18 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:446.59 GB) (Free:68.94 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\NICOLE
 
Administrator            Guest                    Mcx1-PC                  
Nicole                   
 
 
**** End of log ****


#6 Nicole Alzamora

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Posted 05 September 2013 - 01:09 AM

My computer worked all through out the evening until now I took a screen shot of it what pops up and I always have to restart it when ever it happens to get back on the internet. I'm the only one with this problem.

 

screenshot - http://www.flickr.com/photos/76574210@N07/9675287783/



#7 wing987

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Posted 05 September 2013 - 03:04 PM

when your network is down, can you ping yourself?

 

for win7, click start, type CMD in the search, press enter

 

in the command prompt type ping 127.0.0.1

 

if you get a reply then your NIC has responded and can be ruled out as the problem. If you do not it would seem to be the cause of the problem and would need replaced.  Please run this test when you stop connecting to the network.


Edited by wing987, 05 September 2013 - 03:05 PM.

-- Windows 7 Ultimate on custom built system, Windows 10 on under powered laptop. Sophos UTM 9, Ubuntu Server and Windows Server 2008 R2. HyperV Virtualization --

 

"The hottest places in hell are reserved for those who in a period of moral crisis maintain their neutrality," John F. Kennedy


#8 Nicole Alzamora

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Posted 05 September 2013 - 03:24 PM

This what I got when I pinged myself 

 

screenshot - 

http://www.flickr.com/photos/76574210@N07/9682839378/



#9 wing987

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Posted 05 September 2013 - 05:54 PM

Ok, so your NIC looks good.  When your network goes down again can you try to ping 8.8.8.8  (same process, only the numbers change)

 

If you get a response like the one you posted before, please let us know. If it is different please tell us that too.

 

@----Eliminated layer 1 issue.  Eliminating/identifying layers 2 and 3 issues with this test ----@


-- Windows 7 Ultimate on custom built system, Windows 10 on under powered laptop. Sophos UTM 9, Ubuntu Server and Windows Server 2008 R2. HyperV Virtualization --

 

"The hottest places in hell are reserved for those who in a period of moral crisis maintain their neutrality," John F. Kennedy


#10 Nicole Alzamora

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Posted 06 September 2013 - 01:23 AM

It happen to me and I did the ping thing with both this is the one with 

8.8.8.8  - http://www.flickr.com/photos/76574210@N07/9685504964/

 

This is pinged with - 127.0.0.1 - http://www.flickr.com/photos/76574210@N07/9685505314/

 

 

this is done when i had the problem, and then I restarted it afterwards so I can get back online.



#11 noknojon

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Posted 06 September 2013 - 01:40 AM

Also requested -

 

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here, only post the link

 

 

RE: Norton Optimizer - If it worked you would not be asking this question -

 In any case, I suggest that you uninstall it immediately.  Unless major improvements have been made, it will create problems, rather than solve problems on your system.

 

 

Thank You -


Edited by noknojon, 06 September 2013 - 01:45 AM.





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