Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Getting redirected to GoDaddy when trying to access Crossloop.com


  • Please log in to reply
4 replies to this topic

#1 techserv

techserv

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:53 AM

Posted 04 September 2013 - 04:48 PM

I've been trying to get access to my crossloop account, where I help my mother-in-law and a few friends with small computer problems. As of yesterday, I have been unable to get to the crossloop site from my PC or my laptop. If I use the URL in histroy, which is https then I just get page unavailable.

 

I'm not sure if there is a redirect virus affecting both PC and laptop or perhaps just affecting my router. If I try to connect to the crossloop.com site from my phone using the mobile network, then there is no problem.

 

Does anyone have any ideas, please?

 

Running Windows 7 x64 SP1 and tried Chrome, Firefox and IE10.

 

Malwarebytes scan showed nothing, nor did AVG.

 

I did have a broadband outage yesterday....but don't suppose that means anything.

 



BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,331 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:53 PM

Posted 04 September 2013 - 09:00 PM

Hello techserv
 

Running Windows 7 x64 SP1 and tried Chrome, Firefox and IE10

Did you get the redirect in all f these?
 
Lets see how it is after these.
 
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 
 
 
Download TDSSKiller and save it to your desktop.

  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.

ADW Cleaner

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • >>>
  • Last run ESET.
    • Hold down Control and click on this link to open ESET OnlineScan in a new window.
    • Click the esetonlinebtn.png button.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
    • Check "YES, I accept the Terms of Use."
    • Click the Start button.
    • Accept any security warnings from your browser.
    • Under scan settings, check "Scan Archives" and "Remove found threats"
    • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click List Threats
    • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • Click the Back button.
    • Click the Finish button.
    • NOTE:Sometimes if ESET finds no infections it will not create a log.

Edited by boopme, 04 September 2013 - 09:01 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 techserv

techserv
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:53 AM

Posted 08 September 2013 - 03:29 PM

Thanks Boopme. I believe that something my ISP did has cured it all...

 

Is that possible?



#4 serendip80

serendip80

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:53 PM

Posted 08 September 2013 - 07:43 PM

I was having the same trouble. Turns out the DNS service that my NetGear router was set up to use (DynDNS.com) had lost the CrossLoop IP address when they re-registered their site over the weekend. (The CrossLoop.com domain expired on 8/31/13, and they renewed it, but not sure exactly when.) Anyhow, i reinstated my favorite, OpenDNS, although i could have gone with my ISPs name servers just as well, and that fixed the problem. Took me two days to figure it out, though! One doesn't expect a DNS server not to get an update in a timely fashion!



#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,331 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:53 PM

Posted 09 September 2013 - 01:25 PM

Thanks for the updates!


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users