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Infrequently bumped to "Limited" connection


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10 replies to this topic

#1 Yaztrak

Yaztrak

  • Members
  • 12 posts
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  • Local time:01:38 AM

Posted 04 September 2013 - 01:48 PM

Hello! Not entirely positive this is the right subforum, but live and learn, right?

.

We recently had a 6-year-old modem/router finally die. It always broadcasted a solid signal, but we could only get a "Limited" connection. We replaced it, and at first the new one seemed mostly fine. Now, however, it unpredictably bumps us to "Limited" until it's manually reset. It happens to every wireless device. Apparently the one computer with an ethernet has been having hiccups, too, but no one's given me a clear answer what happens when it does, and I haven't seen it.

 

I'm currently using a Dell Inspiron 3520, Win8, with a wireless connection. The problem is identical with every wireless device (tested with two other laptops, phones, Wii, 360), whether they're 2 or 20 feet away, but I haven't seen it happen on the wired one. We have a DSL connection with Frontier. It's some kind of replacement modem/router from them (model B90-755044-15).

 

Since it's brand new and seems to have a vaguely similar problem to the old one, I was wondering if there's some greater problem with the network settings in general, that could be fixed. But since the problem's getting increasingly worse, it seems like they might have just shipped us a lemon?

 

If that's the case, I guess this is sort of a two-part question I should probably ask somewhere else, but is it possible to give me some guidelines for purchasing a suitable replacement based on the MiniToolBox output? I have zero experience figuring out modem specifications, but "overnight shipping" is apparently street slang for "you don't get to have the internet for a week", which is apparently a threat to job security when you work from home. Who knew?

 

 

MiniToolBox by Farbar Version: 13-07-2013
Ran by Peel Apart Here (administrator) on 04-09-2013 at 11:31:46
Running from "C:\Users\Peel Apart Here\Desktop"
Microsoft Windows 8 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Dell Wireless 1704 802.11b/g/n (2.4GHz) = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
D-Link DWA-160 Xtreme N Dual Band USB Adapter(rev.B2) = Wi-Fi 3 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : BMO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : netgear.com

Wireless LAN adapter Wi-Fi 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : netgear.com
Description . . . . . . . . . . . : D-Link DWA-160 Xtreme N Dual Band USB Adapter(rev.B2)
Physical Address. . . . . . . . . : 78-54-2E-22-8C-2C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : E0-06-E6-D3-3C-06
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : netgear.com
Description . . . . . . . . . . . : Dell Wireless 1704 802.11b/g/n (2.4GHz)
Physical Address. . . . . . . . . : E0-06-E6-D3-3C-05
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e134:ff7f:4054:3c33%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.254.24(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, September 3, 2013 9:43:40 PM
Lease Expires . . . . . . . . . . : Thursday, September 5, 2013 10:49:02 AM
Default Gateway . . . . . . . . . : 192.168.254.254
DHCP Server . . . . . . . . . . . : 192.168.254.254
DHCPv6 IAID . . . . . . . . . . . : 333448934
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-FC-27-52-E0-DB-55-85-B8-5A
DNS Servers . . . . . . . . . . . : 192.168.254.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : E0-DB-55-85-B8-5A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:836:3a7e:cdd0:98fe(Preferred)
Link-local IPv6 Address . . . . . : fe80::836:3a7e:cdd0:98fe%20(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 671088640
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-FC-27-52-E0-DB-55-85-B8-5A
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.netgear.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : netgear.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: dslrouter.netgear.com
Address: 192.168.254.254

Name: google.com
Addresses: 2607:f8b0:400a:801::1006
173.194.33.36
173.194.33.37
173.194.33.38
173.194.33.39
173.194.33.40
173.194.33.41
173.194.33.46
173.194.33.32
173.194.33.33
173.194.33.34
173.194.33.35


Pinging google.com [173.194.33.35] with 32 bytes of data:
Reply from 173.194.33.35: bytes=32 time=25ms TTL=56
Reply from 173.194.33.35: bytes=32 time=26ms TTL=56

Ping statistics for 173.194.33.35:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 26ms, Average = 25ms
Server: dslrouter.netgear.com
Address: 192.168.254.254

Name: yahoo.com
Addresses: 206.190.36.45
98.139.183.24
98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=74ms TTL=49
Reply from 98.138.253.109: bytes=32 time=137ms TTL=49

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 74ms, Maximum = 137ms, Average = 105ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
22...78 54 2e 22 8c 2c ......D-Link DWA-160 Xtreme N Dual Band USB Adapter(rev.B2)
15...e0 06 e6 d3 3c 06 ......Bluetooth Device (Personal Area Network)
13...e0 06 e6 d3 3c 05 ......Dell Wireless 1704 802.11b/g/n (2.4GHz)
12...e0 db 55 85 b8 5a ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
20...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.254.254 192.168.254.24 40
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.254.0 255.255.255.0 On-link 192.168.254.24 296
192.168.254.24 255.255.255.255 On-link 192.168.254.24 296
192.168.254.255 255.255.255.255 On-link 192.168.254.24 296
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.254.24 296
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.254.24 296
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
20 306 ::/0 On-link
1 306 ::1/128 On-link
20 306 2001::/32 On-link
20 306 2001:0:5ef5:79fb:836:3a7e:cdd0:98fe/128
On-link
13 296 fe80::/64 On-link
20 306 fe80::/64 On-link
20 306 fe80::836:3a7e:cdd0:98fe/128
On-link
13 296 fe80::e134:ff7f:4054:3c33/128
On-link
1 306 ff00::/8 On-link
20 306 ff00::/8 On-link
13 296 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [72192] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [53760] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [64000] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/03/2013 09:41:38 PM) (Source: CirrusAudioService) (User: )
Description: Service cannot be started. System.TypeLoadException: Could not load type 'CirrusLogicSquared.LogicSquared' from assembly 'LogicSquared, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.
at CirrusService.ServiceContractImpl..ctor()
at CirrusService.CirrusService.CreateServiceHost()
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (09/02/2013 10:07:22 AM) (Source: CirrusAudioService) (User: )
Description: Service cannot be started. System.TypeLoadException: Could not load type 'CirrusLogicSquared.LogicSquared' from assembly 'LogicSquared, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.
at CirrusService.ServiceContractImpl..ctor()
at CirrusService.CirrusService.CreateServiceHost()
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (09/02/2013 09:48:57 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 25823016

Error: (09/02/2013 09:48:57 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 25823016

Error: (09/02/2013 09:48:57 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/02/2013 09:48:56 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 25821875

Error: (09/02/2013 09:48:56 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 25821875

Error: (09/02/2013 09:48:56 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/02/2013 02:38:40 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6266

Error: (09/02/2013 02:38:40 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6266


System errors:
=============
Error: (09/04/2013 06:31:47 AM) (Source: Service Control Manager) (User: )
Description: The avast! Antivirus service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (09/04/2013 00:42:32 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR3.

Error: (09/04/2013 00:42:32 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR3.

Error: (09/04/2013 00:42:32 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR3.

Error: (09/04/2013 00:42:32 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR3.

Error: (09/03/2013 09:51:05 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (09/03/2013 09:43:55 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly. It has done this 1 time(s).

Error: (09/03/2013 09:41:41 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Boot Delay Start Service service failed to start due to the following error:
%%2

Error: (09/03/2013 09:41:39 PM) (Source: Service Control Manager) (User: )
Description: The lxdnCATSCustConnectService service failed to start due to the following error:
%%1053

Error: (09/03/2013 09:41:39 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the lxdnCATSCustConnectService service to connect.


Microsoft Office Sessions:
=========================
Error: (09/03/2013 09:41:38 PM) (Source: CirrusAudioService)(User: )
Description: Service cannot be started. System.TypeLoadException: Could not load type 'CirrusLogicSquared.LogicSquared' from assembly 'LogicSquared, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.
at CirrusService.ServiceContractImpl..ctor()
at CirrusService.CirrusService.CreateServiceHost()
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (09/02/2013 10:07:22 AM) (Source: CirrusAudioService)(User: )
Description: Service cannot be started. System.TypeLoadException: Could not load type 'CirrusLogicSquared.LogicSquared' from assembly 'LogicSquared, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'.
at CirrusService.ServiceContractImpl..ctor()
at CirrusService.CirrusService.CreateServiceHost()
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (09/02/2013 09:48:57 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 25823016

Error: (09/02/2013 09:48:57 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 25823016

Error: (09/02/2013 09:48:57 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/02/2013 09:48:56 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 25821875

Error: (09/02/2013 09:48:56 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 25821875

Error: (09/02/2013 09:48:56 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/02/2013 02:38:40 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6266

Error: (09/02/2013 02:38:40 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6266


=========================== Installed Programs ============================

µTorrent (Version: 3.3.0.29677)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Amazon Browser App (Version: 1.0.0.0)
Amazon Kindle
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 8.0.1489.0)
Bonjour (Version: 3.0.0.10)
Brütal Legend
Cirrus Logic Audio Panel (Version: 1.2.10.0)
Classic Shell (Version: 3.6.7)
Cockatrice
Costume Quest
CyberLink LabelPrint 2.5 (Version: 2.5.5415a)
CyberLink Media Suite 10 (Version: 10.0.1.1913)
CyberLink Media Suite Essentials (Version: 10.0)
CyberLink Power2Go 8 (Version: 8.0.0.1904)
CyberLink PowerDirector 10 (Version: 10.0.1.1904)
CyberLink PowerDVD 10 (Version: 10.0.4318.52)
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.47.1.0333)
Daria's Inferno
Dell Backup and Recovery - Support Software (Version: 1.0.0.5)
Dell Backup and Recovery (Version: 1.0.0.5)
Dell Digital Delivery (Version: 2.2.2000.0)
Dell Product Registration (Version: 1.16.1)
Dell Touchpad (Version: 8.1200.101.210)
Dexpot (Version: 1.6.9)
D-Link DWA-130 Wireless N USB Adapter (Version: )
D-Link DWA-160
Dota 2
DW WLAN Card (Version: 6.30.59.26)
Fallout 3 - Game of the Year Edition
Fallout 3 - Unofficial Fallout 3 Patch (Version: v1.2.0)
foobar2000 v1.2.9 (Version: 1.2.9)
Foxit Reader (Version: 6.0.3.524)
GIMP 2.8.6 (Version: 2.8.6)
Google Chrome (Version: 29.0.1547.66)
Google Update Helper (Version: 1.3.21.153)
Guild Wars 2
Hawken
ImgBurn (Version: 2.5.8.0)
Intel® Control Center (Version: 1.2.1.1008)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 9.17.10.2849)
Intel® Rapid Storage Technology (Version: 11.5.0.1207)
Intel® Turbo Boost Technology Monitor 2.6 (Version: 2.6.2.0)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
iTunes (Version: 11.0.4.4)
Java 7 Update 21 (64-bit) (Version: 7.0.210)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Lexmark 2600 Series
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office (Version: 14.0.6120.5004)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Morrowind
MotioninJoy Gamepad tool 0.7.1001 (Version: 0.7.1001)
Movie Maker (Version: 16.4.3503.0728)
Mozilla Firefox 23.0.1 (x86 en-US) (Version: 23.0.1)
Mozilla Maintenance Service (Version: 23.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
MultiSkypeLauncher (remove only) (Version: 1.8)
My Dell (Version: 3.3.6261.27)
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========================= Devices: ================================

Name: Bluetooth Remote Control
Description: Bluetooth Remote Control
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Broadcom
Service: btwrchid
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 59%
Total physical RAM: 6009.09 MB
Available physical RAM: 2453.68 MB
Total Pagefile: 11129.09 MB
Available Pagefile: 6927 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.01 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:918.22 GB) (Free:395.3 GB) NTFS

========================= Users: ========================================

User accounts for \\BMO

Administrator Guest Peel Apart Here
Workything

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

21-08-2013 01:14:59 Scheduled Checkpoint
24-08-2013 08:06:19 Installed DirectX
01-09-2013 00:08:07 Scheduled Checkpoint

**** End of log ****

 

 



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#2 cparky

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Posted 05 September 2013 - 05:48 AM

Do you have an unlimited DHCP pool?



#3 Yaztrak

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Posted 05 September 2013 - 02:07 PM

I don't think so? I'm not usually the one who deals with this stuff. I just plugged in the new one and followed the instructions.

 

 

The main page of the router's settings has a WAN IP address, and DHCP doesn't show up anywhere in ipconfig. It's very possible I have no idea where to look. This is surprisingly difficult to google for.



#4 jhayz

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Posted 05 September 2013 - 08:26 PM

Did you ask your ISP about any monthly bandwith usage limits, possibly?


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#5 Yaztrak

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Posted 06 September 2013 - 03:58 AM

Bandwidth definitely doesn't seem to be limited at all since, when the router is (temporarily) functioning, there's no trouble at all streaming movies/music, playing online games, or downloading anything, in general. It just becomes a problem when the thing needs to be reset two or more times an hour.

 

I haven't asked my ISP anything, so far. I was trying to avoid actually calling tech support if there was some simple fix, but it's looking more like they just shipped us a lemon. Now it's gone from doing the "Limited" connection thing to just having no signal at all, until it's reset. 

 

So thanks, but I think this was a lost cause from the start. Time to figure out how to shop for modems.



#6 chrisd87

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Posted 06 September 2013 - 07:20 AM

If you login into the web management page, is there a log, or a section for tx and rx? If there is it will show how many packets have went through successfully and it will give a number of how many bad ones as well. Have you tried to set your ip address to be static and not dynamic to see if that helps any? Almost sounds like the radio is going bad in the modem/router causing it to drop the signal. Also, have you tried to change the frequency from 2.4ghz to 5ghz and see if that helps any? You could only do this if your devices support 802.11 a/n.


Edited by chrisd87, 06 September 2013 - 07:24 AM.

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#7 wing987

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Posted 10 September 2013 - 12:37 PM

Another option to try that works with what Chris has stated is to check your channel. If you are on channel one, try moving it to six, or 11.  Default is channel 1 so most people never change it, meaning anyone close by could be broadcasting on your channel too.  NOTE: Adjust the channel in increments of 3 to prevent bleedover while locating the best one, then fine tune which one works best for you in that block of three.

 

This works better with an 802.11a/b/n device, especially when set at 5ghz, but it can solve a lot of interference issues that can cause a modem to lock up (and may even increase your speed compared to now when it does work).


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#8 wing987

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Posted 10 September 2013 - 12:40 PM

OH! An additional thought!

 

Is your router set up for both IPv4 and IPv6?  If so, disable IPv6 and run on IPv4 (this may also be effective if adjusted on the computers as well). 

 

It isnt very likely to cause problems, but it can happen.


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#9 Yaztrak

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Posted 10 September 2013 - 09:18 PM

Someone finally got customer support on the phone, and after a few attempts, found someone who cleared up the problem for most devices. Apparently it was a simple security issue solved entirely by changing the encryption from WPA2 to WPA. The dropped signal entirely seemed to be atmospheric interference, or something. It was frequent before and after heavy rain, but otherwise has been fine for days after. 

Now, the only thing still having trouble is my computer. My guess is there's some software issue that doesn't play nice with the new router's security somehow. I'm also kind of guessing I could easily fix that sort of problem by reformatting, so I'll probably try that in a few days if I can't figure anything else out.

 

It's actually pretty livable, as is. For the most part it lets me stay connected for hours at a time, and when it breaks, resetting the modem fixes it. It's mostly just a nuisance if someone else is streaming or something, at the time.

 

Apparently it can have a dynamic IP address, but it's currently disabled. IPv6 isn't available. I'll try tinkering with the channel, if/when I ever find the option. I know I've tampered with it, before...



#10 Yaztrak

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Posted 11 September 2013 - 06:39 PM

No luck with reformatting or tweaking the channels. Channels haven't been tried extensively yet, but 1, 11, 6, and 4 all seemed to have the same problem with the same or increased frequency. One of them might be an improvement, but it doesn't seem like a solution.

 

EDIT: May have spoken too soon. Suddenly realized it hasn't happened since re-trying 11. I could've sworn it did the first time I switched to it, but hey. Maybe not. I guess I'll see if it'll last.

 

So this is possibly fixed in an embarassing way, since this is probably the only successful way I've fixed wireless connections in the past, and so is probably something I really should've thought of. 


Edited by Yaztrak, 11 September 2013 - 06:59 PM.


#11 jhayz

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Posted 12 September 2013 - 01:53 AM

Let us know if the problem subsides or is not disconnecting anymore. While routers have auto channel features that would carry what is the best selected frequency, try using that also just in case it happens again.


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