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Kaspersky/Crypt File


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#1 taylor1277

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Posted 04 September 2013 - 01:15 PM

First thing i have never used Kaspersky,not anything from them.I have a registry entry that won't allow me to delete it out of the registry.Also second i have a file in my Windows>Temp folder called Crypt.When i delete it,it goes into my recycling folder and i delete it from there.then it reappears again later.I am assuming this is a trojan? what can i do to get rid of it.Is there anyway to override a registry file to make it delete.What do i do.I have tried Commodo,it says that i am not affected.I use Zonelarm free antivurus and firewall.had it for years.and now it won't allow it to run.it disabled the update feature and i can't use it to scan.When people make these viruses,trojans and i sure this isn't a new one.Isn't there any antivirus software good enough to get rid of it.I can't afford to loose files on my system.No need to put them on a thumb drive that will just get infected also.Please help.If you know how to get rid of this manually or there is some kind of freeware virus program that can get rid of it,please let me know what i can do to get rid of it,i have had viruses in the past,not anything major.I usually fix mine and everyone elses computer that gets infected.this one i can't seem to get past.thank you.please answer with a straight sure way to get rid of this.Someone at Gizmos freeware said to use



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#2 taylor1277

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Posted 04 September 2013 - 01:19 PM

And i also forget to sat that my system restore will not work.And that i contacted Kaspersky and they will not help,think they would since its there product that is messing up my computer.I am looking for and hope that there is that one program that will delete this problem as easy as they got it on my system.thanks for your help,I am unemployed and have a great need to get off of unemployment which is driving me crazy.well i guess you didn't need to know that.if i get backon my feet i will pay something to someone who can help.but it must work.no reward for things that don't work.please and if your going to help,please make sure its informative and works.



#3 boopme

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Posted 04 September 2013 - 10:07 PM

Hello taylor lets do these and see.
 
Empty your temp folders using TFC (Temporary File Cleaner)
 

  • Please download TFC by Old Timer and save it to your desktop.
    alternate download link
  • Save any unsaved work. (TFC will close ALL open programs including your browser!)
  • Double-click on TFC.exe to run it. (If you are using Vista, right-click on the file and choose "Run As Administrator".)
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway allowing Windows to load normally (not into Safe Mode) to ensure a complete clean.
  •  
     
     
     
    Please download MiniToolBox, save it to your desktop and run it.
    Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
     
     
     
    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  •  
     
    .
    ADW Cleaner
    Please download AdwCleaner by Xplode onto your desktop.
     
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  •  
     
     
     
  • Last run ESET.

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • [b]NOTE:Sometimes if ESET finds no infections it will not create a log.

  • [/list]

Edited by boopme, 04 September 2013 - 10:09 PM.

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