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Google/Gmail access blocked on multiple devices

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3 replies to this topic

#1 Frank1213


  • Members
  • 2 posts
  • Local time:06:27 AM

Posted 04 September 2013 - 05:15 AM

Hi there,
I find this problem very tricky to explain due to its weirdness, so my apologies if this explanation doesn't come across very well.

I have been dealing with a very strange problem in that for several hours of each day (usually in the evenings) my Ipad suddenly refuses to send and recieve mail via the Ipad mail app. Also, during these same periods my PS3 console is blocked from the playstation network. My PC running XP mostly remains fine except youtube is often inaccessible via my gmail login and some sites appear to slow down, while most sites (non-google related) appear to behave as normal.


Strangely, I am still able to access my gmail inbox via web broswers on both my PC and Ipad - but the Ipad app itself refuses to work at all.

The problem only exists for periods of a few hours each day and then everything returns to normal with no problems of notice.

After running a quick scan with Malwarebytes, it found "pup.offerware" which I removed.


Any help would be amazing! Many thanks and here is my log:



DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.25.2
Run by Username at 21:50:49 on 2013-09-04
Microsoft Windows XP Professional  5.1.2600.3.1252.64.1033.18.3071.2111 [GMT 12:00]
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: Online Armor Firewall *Enabled*
============== Running Processes ================
C:\Program Files\Tablet\Pen\Pen_TouchService.exe
C:\Program Files\Online Armor\OAcat.exe
C:\Program Files\Online Armor\oasrv.exe
C:\Program Files\Tablet\Pen\Pen_TouchUser.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Zqueue\ServeToMe\ServeToMe-Service.exe
C:\Program Files\Bamboo Dock\BambooCore.exe
C:\Program Files\Splashtop\Splashtop Remote\SERVER\SRService.exe
C:\Program Files\Splashtop\Splashtop Software Updater\SSUService.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Online Armor\OAui.exe
C:\Program Files\Tablet\Pen\Pen_Tablet.exe
C:\Program Files\Online Armor\OAhlp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Windows Media Player\WMPNetwk.exe
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe
C:\Program Files\Tablet\Pen\Pen_Tablet.exe
C:\Program Files\Java\jre7\bin\javaw.exe
C:\Program Files\RALINK\Common\RaUI.exe
C:\Program Files\Zqueue\ServeToMe\ServeToMe.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\svchost.exe -k imgsvc
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.co.nz/
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [BambooCore] c:\program files\bamboo dock\BambooCore.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [DivXMediaServer] c:\program files\divx\divx media server\DivXMediaServer.exe
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [@OnlineArmor GUI] "c:\program files\online armor\OAui.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\username\startm~1\programs\startup\jdownl~1.lnk - c:\program files\jdownloader\JDownloaderD3D.exe
StartupFolder: c:\docume~1\username\startm~1\programs\startup\mozill~1.lnk - c:\program files\mozilla firefox\firefox.exe
StartupFolder: c:\docume~1\username\startm~1\programs\startup\ralink~1.lnk - c:\program files\ralink\common\RaUI.exe
StartupFolder: c:\docume~1\username\startm~1\programs\startup\servet~1.lnk - c:\documents and settings\username\application data\microsoft\installer\{416b44a8-02cb-4b2c-9403-3ed4f9157fa4}\_CE8EC48761AA25224C4EA2.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:323
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
INFO: HKLM has more than 50 listed domains.
   If you wish to scan all of them, select the 'Force scan all domains' option.
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scan8/oscan8.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1357262532515
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1357264444390
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: NameServer =
TCP: Interfaces\{10E45D7B-34F5-414D-AAC6-54BFC95340C0} : DHCPNameServer =
TCP: Interfaces\{EF14CD9B-2D02-475A-9F5E-9AC6FED1C396} : DHCPNameServer =
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
SEH: OA Shell Helper - {4F07DA45-8170-4859-9B5F-037EF2970034} - c:\program files\online armor\oaevent.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\29.0.1547.62\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\username\application data\mozilla\firefox\profiles\85jwgwcs.default\
FF - prefs.js: browser.startup.homepage - google.com
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?btnI=I%27m+Feeling+Lucky&ie=UTF-8&oe=UTF-8&q=
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: c:\program files\tabletplugins\npwacom.dll
FF - plugin: c:\program files\tvuplayer\npTVUAx.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_8_800_94.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
FF - plugin: c:\windows\system32\NPSWF32.dll
============= SERVICES / DRIVERS ===============
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-4-19 60216]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2012-8-9 246072]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 96568]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 39224]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2011-12-23 208184]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2011-12-23 22328]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-7-11 171320]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-9-7 182072]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2012-9-4 26984]
R1 OADevice;OADriver;c:\windows\system32\drivers\OADriver.sys [2013-5-25 208320]
R1 oahlpXX;Online Armor helper driver;c:\windows\system32\drivers\oahlp32.sys [2013-5-25 44992]
R1 OAmon;OAmon;c:\windows\system32\drivers\OAmon.sys [2013-5-25 27648]
R1 OAnet;OAnet;c:\windows\system32\drivers\OAnet.sys [2013-5-25 31920]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2008-12-4 8944]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-12-4 55024]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2013-7-4 4939312]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2013-7-23 283136]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-10-20 418376]
R2 OAcat;Online Armor Helper Service;c:\program files\online armor\oacat.exe [2013-5-25 216072]
R2 ServeToMe-Service;ServeToMe-Service;c:\program files\zqueue\servetome\ServeToMe-Service.exe [2013-7-19 5120]
R2 SplashtopRemoteService;Splashtop® Remote Service;c:\program files\splashtop\splashtop remote\server\SRService.exe [2013-5-23 551264]
R2 SSUService;Splashtop Software Updater Service;c:\program files\splashtop\splashtop software updater\SSUService.exe [2013-5-8 583968]
R2 SvcOnlineArmor;Online Armor;c:\program files\online armor\oasrv.exe [2013-5-25 4463864]
R2 TabletServicePen;TabletServicePen;c:\program files\tablet\pen\Pen_Tablet.exe [2011-4-20 4869488]
R2 TouchServicePen;Wacom Consumer Touch Service;c:\program files\tablet\pen\Pen_TouchService.exe [2011-4-20 416112]
R3 libusb0;LibUsb-Win32 - Kernel Driver, Version;c:\windows\system32\drivers\libusb0.sys [2009-9-21 33792]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-10-22 22856]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 dualshock3;DUALSHOCK3 Controller HID Minidriver (USB) Beta;c:\windows\system32\drivers\dualshock3.sys [2009-9-21 11392]
S2 libusbd;LibUsb-Win32 - Daemon, Version;system32\libusbd-nt.exe --> system32\libusbd-nt.exe [?]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-10-22 701512]
S2 SBKUPNT;SBKUPNT;c:\windows\system32\drivers\SBKUPNT.SYS [2012-8-11 14976]
S2 vToolbarUpdater13.2.0;vToolbarUpdater13.2.0;c:\program files\common files\avg secure search\vtoolbarupdater\13.2.0\toolbarupdater.exe --> c:\program files\common files\avg secure search\vtoolbarupdater\13.2.0\ToolbarUpdater.exe [?]
S3 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-8-18 611664]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-5-13 1025352]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-16 227232]
S3 PROCEXP150;PROCEXP150;\??\c:\windows\system32\drivers\procexp150.sys --> c:\windows\system32\drivers\PROCEXP150.SYS [?]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-12-4 7408]
S3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2011-4-20 16240]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-4-18 754856]
=============== Created Last 30 ================
2013-08-29 09:35:27    --------    d-----w-    c:\program files\iTunes
2013-08-29 09:35:27    --------    d-----w-    c:\documents and settings\all users\application data\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-08-16 20:16:37    --------    d-----w-    c:\windows\system32\MRT
2013-08-16 08:15:20    --------    d-----w-    c:\program files\Zqueue
==================== Find3M  ====================
2013-08-03 02:18:38    1543680    ------w-    c:\windows\system32\wmvdecod.dll
2013-07-26 02:47:17    920064    ----a-w-    c:\windows\system32\wininet.dll
2013-07-26 02:47:13    43520    ------w-    c:\windows\system32\licmgr10.dll
2013-07-26 02:47:12    1469440    ------w-    c:\windows\system32\inetcpl.cpl
2013-07-25 15:52:59    385024    ------w-    c:\windows\system32\html.iec
2013-07-20 23:15:29    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-07-20 23:15:29    692104    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-07-19 13:51:00    246072    ----a-w-    c:\windows\system32\drivers\avglogx.sys
2013-07-19 13:50:56    60216    ----a-w-    c:\windows\system32\drivers\avgidshx.sys
2013-07-19 13:50:56    208184    ----a-w-    c:\windows\system32\drivers\avgidsdriverx.sys
2013-07-19 13:50:50    171320    ----a-w-    c:\windows\system32\drivers\avgldx86.sys
2013-07-10 10:37:53    406016    ----a-w-    c:\windows\system32\usp10.dll
2013-07-09 13:32:40    39224    ----a-w-    c:\windows\system32\drivers\avgrkx86.sys
2013-07-04 03:03:25    2149888    ----a-w-    c:\windows\system32\ntoskrnl.exe
2013-07-04 02:08:30    2028544    ----a-w-    c:\windows\system32\ntkrnlpa.exe
2013-06-12 10:00:11    9089416    ----a-w-    c:\windows\system32\FlashPlayerInstaller.exe
2013-06-12 09:48:23    867240    ----a-w-    c:\windows\system32\npDeployJava1.dll
2013-06-12 09:48:17    789416    ----a-w-    c:\windows\system32\deployJava1.dll
2013-06-12 09:48:00    94632    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
2013-06-12 09:35:55    144896    ----a-w-    c:\windows\system32\javacpl.cpl
============= FINISH: 21:52:27.45 ===============



Attached Files

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#2 Frank1213

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Posted 06 September 2013 - 05:11 PM

My problem no longer exists. Could this thread please be closed/deleted? I could not find how to do that myself.


#3 HelpBot


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Posted 09 September 2013 - 05:20 AM

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Posted 09 September 2013 - 05:53 AM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

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