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Videos are choppy / jittery and voices way out of sync...HELP!


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#1 Rabitt

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Posted 04 September 2013 - 12:06 AM

I've got a 6 year old Dell laptop Vostro 1500 with Windows XP / Pro (Ver 5.1.2600) and for some reason YouTube videos and/or any other video playback is a choppy, jittery signal and the sound is way out of sync.  I use Google Chrome.  I've done a 'Disk Cleanup,' a Disk Defragmenter,' and finally a system restore back to July 1.  Nothing worked.  It sometimes runs slow but not that bad.  

 

  • Total physical memory                    2,048.00 MB
  • Available physical memory                937.71 MB
  • Total Virtual Memory                             2.00 GB
  • Available Virtual Memory                       1.96 GB
  • Page File Space                                    3.84 GB

I appreciate any help that I can get.  WARNING, I'm NOT computer literate, so please talk slow and plain because you really are dealing with a 'Dummy' that they wrote all those books for.

 

THANKS in advance for your help!



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#2 hamluis

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Posted 04 September 2013 - 05:05 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 dc3

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Posted 04 September 2013 - 08:57 AM

What is your download speed?

 

If you are using a router, how is it connected, wireless or Ether cable?

 

You can find this information by clicking on the link below.  When it opens the speed test will set up, when it does you will see Begin Test, click on it.  Do not click on Start Now, this is for a download which you don't need, and probably don't want.

 

Speedtest.net by Ookla - The Global Broadband Speed Test


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#4 Rabitt

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Posted 04 September 2013 - 12:19 PM

Arachibutyrophobia, thank for taking the time to try and help, greatly appreciated.  i did you task first only because it seemed simpler.  my download speed was 12.23 and then the next time, 10.89 Mbps.  My upload speed was consistent at round 1.44 Mbps.

 

THANKS!



#5 Rabitt

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Posted 05 September 2013 - 12:00 AM

Summary
Operating System
Windows XP Professional 32-bit SP3
CPU
Intel Mobile Core 2 Duo T7100 @ 1.80GHz 51 °C
Merom 65nm Technology
RAM
2.00GB Dual-Channel DDR2 @ 332MHz (5-5-5-15)
Motherboard
Dell Inc. 0NX907 (Microprocessor) 52 °C
Graphics
DELL E196FP (1280x960@60Hz)
Plug and Play Monitor (1280x960@60Hz)
DELL E196FP (1280x960@60Hz)
Intel Mobile Intel 965 Express Chipset Family (Dell)
Intel Mobile Intel 965 Express Chipset Family (Dell)
Hard Drives
149GB Seagate ST9160821AS (SATA) 40 °C
Optical Drives
HL-DT-ST DVD+-RW GSA-T11N
Audio
SigmaTel High Definition Audio CODEC
Operating System
Windows XP Professional 32-bit SP3
Computer type: Portable
Installation Date: 12/19/2008 3:57:07 PM
Serial Number: XJM6Q-BQ8HW-T6DFB-Y934T-YD4YT
Windows Security Center
Windows Update
AutoUpdate Download Automatically and Install at Set Scheduled time
Schedule Frequency Every Day
Schedule Time 3:00 AM
Firewall
Firewall Enabled
Company Name McAfee
Display Name McAfee Firewall
Antivirus
Microsoft Security Essentials
Antivirus Enabled
Company Name Microsoft Corporation
Product Version 4.3.216.0
Virus Signature Database Up to date
McAfee Anti-Virus and Anti-Spyware
Antivirus Disabled
Company Name McAfee
Virus Signature Database Up to date
.NET Frameworks installed
v3.5 SP1


#6 dc3

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Posted 08 September 2013 - 09:46 AM

Do you have Microsoft's Silverlight installed?  Utube and others are using Silverlight now.

 

You you using a router?

 

If so how is it connected, wireless or ether cable.  If it is a wireless connection try using a ethercable to see if there is an appreciable difference.


Edited by dc3, 08 September 2013 - 09:47 AM.

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#7 frankp316

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Posted 08 September 2013 - 10:15 AM

Incorrect. Netflix is the only major service that uses Silverlight. Youtube etc. all use Flash.



#8 dc3

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Posted 08 September 2013 - 11:05 AM

Actually I'm partially correct.  Youtube streamed March Madness using Silverlight in 2009, this is correct.  Where I went wrong is assuming that they continued to use it.  I don't do youtube videos, so I was unaware that this wasn't adopted.  So you are correct, flash player is still used at Youtube.  It looks like Netflix may not be using Silverlight in the future as they are moving to HTML5, Windows 8.1 supports the HTML5 extension in IE 11.

 

Thank you for setting me straight.


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