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Infected by MYPCBACKUP, TIDY NETWORK, CONDUIT...help please!


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#1 kcckriggle4

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Posted 03 September 2013 - 10:48 PM

Hi, as I stated in my "Introduction", I was an idiot and fell for a phone call from a scammer who took control of my computer for about 30 seconds, around the 24th of August.  I installed McAfee on my computer and then due to AT&T Parental Controls pop-ups that were locking up my computer and I couldn't go to any other website but would take me back to att.com, I called them, I uninstalled McAfee, they got disconnected with me, and they were supposed to help me resinstall but I haven't found my paperwork yet nor have I had the time to call them (breathe).  Okay...

 

So, CONDUIT, TIDY NETWORK, MYPCBACKUP, LINKSWIFT 3.0.0, BROWSERPLUS2 TOOLBAR, and one of the MEDIA BROWSERS like VLC that asked me to download when I went to CouchTuner and I'm not sure if they are legitimate.  I uninstalled the "media browser" so I don't remember the name of that one (I still have VLC because I feel comfortable with that one).

 

Also, I feel that there is something wrong with having the AT&T Parental Controls and it won't let me delete unless I log in and then when I try to log in it won't let me and locks up my computer and AT&T CS can't seem to help.  I'm desperate!

 

One other question would be regarding my WD 1T Portable Harddrive that I have backed up everything from my computer on because I was afraid it would crash.  Have I just infected my Portable as well??  :*(

 

Thank you so much for whatever you can do to help me.  I'm uninstalling these other ones that have been in my Programs but I'm sure there will be something things left.  Thank you, thank you!

 

I'm attaching a screen shot of my Programs organized by newest install.

 

kcckriggle4

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#2 Queen-Evie

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Posted 04 September 2013 - 02:26 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

#3 HelpBot

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Posted 08 September 2013 - 10:50 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/506635 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
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  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#4 nasdaq

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Posted 12 September 2013 - 10:14 AM


Duplicate post.

Being helped here.
http://www.bleepingcomputer.com/forums/t/507011/infected-by-mypcbackup-tidy-network-conduithelp/#entry3150948

This topic will be closed.

#5 nasdaq

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Posted 12 September 2013 - 10:14 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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