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Lots of Malware, post-Combofix, No Sound now


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2 replies to this topic

#1 jediknight36

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Posted 03 September 2013 - 08:18 PM

So, Im VERY new here and Im not exactly a novice, but its been awhile since I tangled with windows. Im fixing an old PC I have to gift to a friend, and its totally infected with a ton of malware. I remember a friend recommending ComboFix and before I could join, I ran it. Worked Beautifully. So a few machines from family and friends later, and all of a sudden this happens. 

 

 

It's a windows xp pro SP3 system with a Realtek sound card. It was loaded with malware, and I used combofix to get rid of most of it. The sound disappeared and Im being told the computer has no audio controller installed, and to install one. 

 

In device manager, it says my Realtek HD audio card is working. 

 

Ive tried uninstalling the driver and rebooting, letting it reinstall, Ive tried installing it manually as well, but every time, I get this error:

 

Error Code: -5009 : 0x800706ba

Error Information:

>Ctor\ObjectWrapper.cpp (407)

>Kernel\Component.cpp (1163)

>Kernel\CABFile.cpp (389)

>SetupDLL\SetupDLL.cpp (1541)

pAPP:Realtek High Definition Audio Driver

PVENDOR:Realtek Semiconductor Corp.

PGUID:f132af7f-7bca-4ede-8a7c-958108fe7dbc

$11.50.0.42618

@Windows XP Service Pack 3 (2600) BT_OTHER 0.0

 

When I try to adjust the volume, Im told I had a violation and it will now close. 

I even downloaded a hotfix from Microsoft, but windows update wont run. 

 

Any ideas? A similar topic on another site had similar issues, but the solution didnt work for me. 

I posted here and after some help, I was told to come here with my log after running DDS. I have one log from ComboFix, but not the first log, in which it locked up and quit early. I can post that as well

 

Thank you in advance. 

 

 

Attached Files



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#2 nasdaq

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Posted 08 September 2013 - 10:23 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download ComboFix from one of these locations:
Link 1
Link 2
IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
RcAuto1.gif
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
whatnext.png
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply, DO NOT ATTACH THEM

Let me know what problem persists.

#3 nasdaq

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Posted 14 September 2013 - 10:25 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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