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Accidentally Restored Factory Settings

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3 replies to this topic

#1 comphelp


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Posted 24 April 2006 - 01:36 PM

I am posting on behalf of a relative who accidentally deleted everything from her computer by using a series of discs. She has a phillips freeline pc and is now faced with a blank screen, which says phillips freeline and contains no windows xp programes or menus etc. So she can't even go into system restore on windows. Her PC has therefore been restored to its original factory settings, the same as when she bought it.

Does anyone know if all the data she lost can be restored? Or has it been wiped completely? If the computer was restarted in safe mode, do you think it is possible to somehow recover files and programmes?

Edited by comphelp, 24 April 2006 - 01:39 PM.

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#2 rigel



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Posted 24 April 2006 - 03:22 PM

Hi comphelp,

If they reloaded their system using restore disks, then no, you cannot get the old data back. The restore disks I have experience with do a complete wipe of the drive down to the partition. I know of no way to bnack that off and restore what was lost... even using other utilities.

You may wish to contact Phillips and see if they have anything to add.

Good luck,


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#3 ThorXP


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Posted 24 April 2006 - 08:23 PM

There are companies that do data recovery and as they say can recover data but the cost of it is very high. The labor rates are around or over $100.00 per hour and they will be able to recover all of the data. The only ones that can afford this are companies and corporations and the like. It is too expensive for the average user.

Other than this there is no way to get her data back. Just help her reinstall all of her applications and hope she has learned from this experience.

#4 Enthusiast


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Posted 25 April 2006 - 12:27 AM

They cannot recover ALL data, but can recover data that hasn't been overwritten to the point that their specialized software cannot retrieve it - but as ThorXP said, it is very expensive.

Using the restore disks should have reloaded the operating system though. Is it not there?

If it is not, they may not have wiped the disk and reloaded Windows.

Try booting into safe mode and then try last known good configuration.

If they haven't really reinstalled Windows it just might boot.

The manufacturer's restore disk is usually just one disk. Several disks might denote the Windows boot disks which prep the drive to install Windows, not install it.

If that doesn't produce results try removing the hard drive and installing it on another computer as a slave drive - explore it and see if any data is left on it.

Edited by Enthusiast, 25 April 2006 - 12:34 AM.

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