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New to Website, Need Help with New (and Slow) Laptop Problems


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#1 Liwifam

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Posted 03 September 2013 - 07:26 AM

Hello everyone!

 

I was browsing through Google on help for computer issues, and came across this wonderful site. I'm not exactly sure if this is were I post my problem, but since I have Windows 7, I thought it was hopefully the right section.

 

I recently got a new Sager laptop a couple of months ago or so. My friend recommended I get this brand. And now I'm starting to get nervous that the over 1000 dollar investment was a bad idea (really don't like having to go to their personal website to try and figure out which drivers I need to install - can only install them from there, I think).

 

It's not horrible, but it's not how I would expect a brand-spanking-new laptop to "behave" or function. Sometimes it seems really slow, especially with the internet. I'm pretty big gamer, and play games like World of Warcraft and Skyrim, to name a couple. I've noticed, especially on WoW, that if I alt tab to look at my internet browser, the graphics of WoW in the background will flicker, get odd blinking black shapes, or random blinking dots. Occasionally my drivers have "shut down" and then quickly restarted back up, but shut down WoW in the process. I believe I've also noticed slight graphical issues with Skyrim, but not as severely as WoW.

 

The main issue seems to be my internet. Sometimes it's fine, other times it's just extremely slow to load up webpages or images. I'm away from the main router, but still using it's wi-fi. I know the best for fast internet is to connect directly, but my previous (about to explode near the end) laptop (which was a Toshiba) seemed fine with the internet connect the majority of the time.

 

The startup seems slow as well. I've tried disabling startup programs I know isn't needed, though still not sure about more of the other programs.

 

I use CCleaner, Spybot S&D, Malwarebutes Anti-Malware, and Microsoft Security Essentials. They never seem to pick up any viruses, and I clean out my junk files regularly and check my registry for anything 'broken' often too.

 

I'm sorry for not having any details on a specific problem, but I'm hoping someone may know what is wrong based on the Speccy I post below.

 

http://speccy.piriform.com/results/7gEJCorsbds0gF0A2TLBZ3r



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#2 hamluis

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Posted 03 September 2013 - 09:16 AM

FWIW:  Slow Computer-browser Check Here First; It May Not Be Malware - http://www.bleepingcomputer.com/forums/topic87058.html .

 

Louis



#3 chrisd87

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Posted 03 September 2013 - 09:21 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#4 Liwifam

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Posted 03 September 2013 - 09:44 AM

Thank you for the replies! Here is the MiniToolBox Log that you asked for below:
_______________________________________________________________
 
 
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Link (administrator) on 03-09-2013 at 10:41:08
Running from "C:\Users\Link\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/03/2013 07:55:33 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 06:42:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: WRadio.exe, version: 1.0.0.0, time stamp: 0x517e2a86
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00a30d24
Faulting process id: 0x%9
Faulting application start time: 0xWRadio.exe0
Faulting application path: WRadio.exe1
Faulting module path: WRadio.exe2
Report Id: WRadio.exe3
 
Error: (09/02/2013 08:28:26 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/01/2013 08:49:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: WRadio.exe, version: 1.0.0.0, time stamp: 0x517e2a86
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00ab0d24
Faulting process id: 0x%9
Faulting application start time: 0xWRadio.exe0
Faulting application path: WRadio.exe1
Faulting module path: WRadio.exe2
Report Id: WRadio.exe3
 
Error: (09/01/2013 10:27:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/31/2013 06:27:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: WRadio.exe, version: 1.0.0.0, time stamp: 0x517e2a86
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00b70d24
Faulting process id: 0x%9
Faulting application start time: 0xWRadio.exe0
Faulting application path: WRadio.exe1
Faulting module path: WRadio.exe2
Report Id: WRadio.exe3
 
Error: (08/31/2013 08:20:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/31/2013 08:19:57 AM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]
 
Error: (08/31/2013 08:19:55 AM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]
 
Error: (08/30/2013 09:29:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: WRadio.exe, version: 1.0.0.0, time stamp: 0x517e2a86
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00860d24
Faulting process id: 0x%9
Faulting application start time: 0xWRadio.exe0
Faulting application path: WRadio.exe1
Faulting module path: WRadio.exe2
Report Id: WRadio.exe3
 
 
System errors:
=============
Error: (08/28/2013 07:08:48 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (08/28/2013 07:08:48 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (08/28/2013 06:10:16 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BTDevManager service.
 
Error: (08/28/2013 05:35:10 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error: 
%%1053
 
Error: (08/28/2013 05:35:10 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.
 
Error: (08/28/2013 05:34:39 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Updating Service service failed to start due to the following error: 
%%1053
 
Error: (08/28/2013 05:34:39 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Updating Service service to connect.
 
Error: (08/28/2013 05:34:09 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error: 
%%1053
 
Error: (08/28/2013 05:34:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.
 
Error: (08/28/2013 05:33:11 PM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.
 
Signatures Attempted: %24
 
Error Code: 0x80070002
 
Error description: The system cannot find the file specified. 
 
Signature version: 0.0.0.0;0.0.0.0
 
Engine version: %600
 
 
Microsoft Office Sessions:
=========================
Error: (09/03/2013 07:55:33 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/02/2013 06:42:27 PM) (Source: Application Error)(User: )
Description: WRadio.exe1.0.0.0517e2a86unknown0.0.0.000000000c000000500a30d24
 
Error: (09/02/2013 08:28:26 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/01/2013 08:49:07 PM) (Source: Application Error)(User: )
Description: WRadio.exe1.0.0.0517e2a86unknown0.0.0.000000000c000000500ab0d24
 
Error: (09/01/2013 10:27:36 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/31/2013 06:27:07 PM) (Source: Application Error)(User: )
Description: WRadio.exe1.0.0.0517e2a86unknown0.0.0.000000000c000000500b70d24
 
Error: (08/31/2013 08:20:14 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/31/2013 08:19:57 AM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcUnregistering VAD endpoint [0]
 
Error: (08/31/2013 08:19:55 AM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD endpoint registered successfully [0]
 
Error: (08/30/2013 09:29:35 PM) (Source: Application Error)(User: )
Description: WRadio.exe1.0.0.0517e2a86unknown0.0.0.000000000c000000500860d24
 
 
=========================== Installed Programs ============================
 
7-Zip 9.20
Adobe Creative Cloud (Version: 2.0.2.189)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Illustrator CC (Version: 17.0)
Adobe Photoshop CC (Version: 14.0)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
AuthenTec Fingerprint Driver (Version: 1.6.1.0342)
AuthenTec TrueSuite (Version: 5.2.500.16)
BisonCam (Version: )
BOSS (Version: 2.1.1)
CCleaner (Version: 4.05)
ChiconyCam (Version: 1.0.54.0521)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
CPUID CPU-Z 1.65.0
CyberLink Media Suite (Version: 8.0.3518)
CyberLink Power2Go (Version: 7.0.0.2211)
CyberLink PowerDVD 10 (Version: 10.0.3523.02)
Finger Printer (Version: 2.01.0000)
Fraps
GeForce Experience NvStream Client Components (Version: 0.1.87)
Google Chrome (Version: 29.0.1547.62)
Google Update Helper (Version: 1.3.21.153)
Guild Wars 2
Hotkey 7.0009 (Version: 7.0009)
Intel® Management Engine Components (Version: 9.5.0.1428)
Intel® Processor Graphics (Version: 9.18.10.3165)
Intel® Rapid Storage Technology (Version: 12.5.0.1066)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 3.0.0.63463)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 2.0.0.100)
Intel® Trusted Connect Service Client (Version: 1.27.798.1)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Office 365 Home Premium - en-us (Version: 15.0.4517.1509)
Microsoft Security Client (Version: 4.3.0215.0)
Microsoft Security Essentials (Version: 4.3.215.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SkyDrive (Version: 16.4.6012.0828)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
Nexus Mod Manager (Version: 0.45.6)
NVIDIA Control Panel 311.27 (Version: 311.27)
NVIDIA GeForce Experience 1.6.1 (Version: 1.6.1)
NVIDIA Graphics Driver 311.27 (Version: 311.27)
NVIDIA Install Application (Version: 2.1002.133.902)
NVIDIA Optimus 8.3.14 (Version: 8.3.14)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Update 8.3.14 (Version: 8.3.14)
NVIDIA Update Components (Version: 8.3.14)
NVIDIA Virtual Audio 1.2.5 (Version: 1.2.5)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4517.1509)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4517.1509)
Office 15 Click-to-Run Localization Component (Version: 15.0.4517.1509)
PDF Settings CC (Version: 12.0)
Platform (Version: 1.39)
Razer Game Booster (Version: 3.7)
REALTEK Bluetooth Driver (Version: 3.9691.663.040213)
Realtek Ethernet Controller Driver (Version: 7.67.1226.2012)
Realtek PCIE Card Reader (Version: 6.2.9200.27035)
REALTEK Wireless LAN Driver (Version: 1.00.0201)
SHIELD Streaming (Version: 1.05.28)
Skype™ 6.6 (Version: 6.6.106)
Sound Blaster Cinema (Version: 1.00.01)
Speccy (Version: 1.22)
Spybot - Search & Destroy (Version: 2.1.21)
Steam (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 16.3.4.0)
The Elder Scrolls V: Skyrim
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
VIA Platform Device Manager (Version: 1.39)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Vuze (Version: 5.0.0.0)
Wacom Tablet
WebCam Installer (Version: 4.041)
WebTablet IE Plugin (Version: 1.1.0.4)
WebTablet Netscape Plugin (Version: 1.1.0.3)
Windows Driver Package - Realtek Semiconductor Corp. (BTHUSB) Bluetooth  (10/19/2012 1.3.663.1) (Version: 10/19/2012 1.3.663.1)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
World of Warcraft (Version: 5.3.0.17128)
Wrye Bash (Version: 0.3.0.4)
Xirrus Wi-Fi Inspector (Version: 1.2.1.4)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 25%
Total physical RAM: 12176.52 MB
Available physical RAM: 9109.1 MB
Total Pagefile: 24351.22 MB
Available Pagefile: 21110.99 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.51 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:698.29 GB) (Free:545.41 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\TRIFORCE
 
Administrator            Guest                    Link                     
UpdatusUser              
 
 
**** End of log ****


#5 Liwifam

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Posted 03 September 2013 - 02:11 PM

Hope I did it correctly... If I did something wrong or need to add more information, please let me know. :) Thanks.



#6 Liwifam

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Posted 04 September 2013 - 07:52 AM

>.> Sorry to respond again. Uh... anyone know if anything is wrong? Or is nothing wrong and I'm just mistaken? Thanks in advance for any assistance.



#7 chrisd87

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Posted 04 September 2013 - 09:20 AM

The WOW issue sounds like you are receiving artifacts on the screen. It could be due to not receiving enough power to the video card, the video card going bad, or if you overclock it could be due to a bad overclock on the card, or simply outdated drivers. Try the following and see if it helps any with the WOW issue.

 

1.Click Start

2.Right Click computer and go to properties

3.Click Advanced System settings on the left

4.Choose Advanced

5. Change it to Adjust for best performance.

 

*Also have you upgraded your video card drivers? The log is showing 311.27 which is outdated. The newest WHQL official driver is 320.49 and beta is 326.80. Please go here and upgrade the drivers. Use the driver search in the middle to choose your card.

 

The internet issue could also be called by outdated drivers. Please go here and choose your system and see if an update is available.

 

*I'm also curious as to why:

Monitor

Name: 
Generic PnP Monitor on Intel HD Graphics 4600 is showing instead of the Nvidia chip.

 

Sorry for the late reply, but we're always busy here, but you're never forgotten.


Edited by chrisd87, 04 September 2013 - 09:24 AM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#8 Liwifam

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Posted 04 September 2013 - 12:30 PM

Okay, uh... I updated my video card driver to the newest beta. I also adjusted my settings to best performance. My other drivers seem to be up to date, I think.

 

I'm trying WoW now, and don't notice any flickering graphics currently. But my laptop still seems slow overall.

 

As for your question about the, uh... monitor thing. I used CPU-Z to get information on my PC, put it on Pastebin, if you want to have a look:  http://pastebin.com/gsf4jfHu

 

Just in case you notice something weird/different/wrong there. - I also have Speccy installed and could provide information from that too... But I think I saw it lists IP addesses, and I even though I'm almost clueless about computers, I don't think I could be posting that to the public. XD I don't think the CPU-Z had those listed. >.>



#9 chrisd87

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Posted 04 September 2013 - 12:36 PM

Maybe hamluis can provide some insight on why the monitor is using the integrated graphics instead of the nvidia chip, as I see he is viewing this topic. Hopefully the updated drivers fixed the WoW issue. The ip address is nothing to worry about as long as its a private address such as 192.168... or 10.0... If it was your actual external IP address listed, then you would not want to copy that to the public.

 

I'm also noticing that according to the speccy you have a lot of windows updates that are not installed. May I ask why these are not installed? It is very important that these updates are installed.


Edited by chrisd87, 04 September 2013 - 12:41 PM.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#10 Liwifam

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Posted 04 September 2013 - 01:25 PM

Err... really? I just checked Windows Update and I only have two optional updates available. One being "Bing Bar - V 7.2" and the other "Bing Desktop v1.3". I don't see any other updates available. I try to keep an eye out for those. Unless the CPU-Z was wrong, or there are updates the "Windows Update" window isn't showing?  http://imgur.com/a/Dgh6G#0

 

Would you also like me to put a copy of the Speccy information down here too? - If it won't show anything like an external IP.



#11 chrisd87

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Posted 04 September 2013 - 01:55 PM

Yes, please run an updated speccy report please. Also please run a minitoolbox log also, check all of the options and paste it as well.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#12 Liwifam

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Posted 04 September 2013 - 03:53 PM

Speccy: http://pastebin.com/CRNqh6hk

 

Minitoolbox: http://pastebin.com/3dsRXKND

 

If there's anything else you need, just let me know. Thanks for all the assistance. :)



#13 Liwifam

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Posted 04 September 2013 - 06:05 PM

And I think my laptop has gotten worse (very laggy) since I did the updates/changes... and WoW's graphics still glitch when alt-tabbed. Graaaah. T_T Starting to wonder if I can get a refund due to this stupid laptop being completely out of whack. -_-


Edited by Liwifam, 04 September 2013 - 06:06 PM.


#14 chrisd87

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Posted 05 September 2013 - 07:00 AM

You only updated the graphics driver. The beta may not work to well with your laptop. Try to roll back to the WHQL official driver, and see if it works better for you. It sounds like this laptop is pretty much still brand new. It shouldn't be giving you this much of a headache.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 





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