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Norton Antivirus Problem

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#1 joebeaven


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Posted 24 April 2006 - 01:32 PM


I'm using Norton Antivirus as a part of Norton Systemworks 2003 in Windows XP Pro and would appreciate some advice on a problems I'm having.

The last few weeks I haven't been able to complete a virus scan because Norton gets stuck on a certain folder and puts loads of backslashes on the end of it.

For example it might say it's scanning something like this:

C:\Documents and Settings\Joe\My Documents\Folder Name\Folder Name\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

It'll then get stuck on this folder with all the slashes and not do anymore. I tried deleting the folder it was getting stuck on once and it just got stuck on another folder with all the backslashes as above.

Please could someone suggest what I should do to correct the problem?


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#2 rigel



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Posted 25 April 2006 - 07:47 PM

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#3 Roniez


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Posted 04 July 2006 - 06:10 AM

you could try and add the folder that gets stuck in the exclusion list,
and then do a manual scan on that folder.

Otherwise i would consider taking some serious action too, that could be a sign of virus and your norton cannot handle it cause the way norton scans now and days has alterted sevearly from NSW/NAV2003


#4 Twitterfollower


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Posted 24 October 2013 - 06:39 AM

This problem could be fixed by installing the latest version of your Norton product. For more information please visit the following KB article, https://support.norton.com/sp/en/us/home/current/solutions/v59829348_EndUserProfile_en_us



#5 quietman7


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Posted 24 October 2013 - 08:45 AM

You have replied to a topic which is more than seven years old. The OP was asking a question in regards to an outdated version of Norton.

The link you provided is applicable to current versions of Norton 360, Norton Anti-virus and NIS.

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