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No Sound after ComboFix: RealTek Sound Card


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#1 jediknight36

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Posted 03 September 2013 - 12:56 AM

I have a windows xp pro SP3 system with a Realtek sound card. It was loaded with malware, and I used combofix to get rid of most of it. The sound disappeared and Im told the computer has no audio controller installed, and to install one. 

 

In device manager, it says my Realtek HD audio card is working. 

 

Ive tried uninstalling the driver and rebooting, letting it reinstall, Ive tried installing it manually as well, but every time, I get this error:

 

Error Code: -5009 : 0x800706ba

Error Information:

>Ctor\ObjectWrapper.cpp (407)

>Kernel\Component.cpp (1163)

>Kernel\CABFile.cpp (389)

>SetupDLL\SetupDLL.cpp (1541)

pAPP:Realtek High Definition Audio Driver

PVENDOR:Realtek Semiconductor Corp.

PGUID:f132af7f-7bca-4ede-8a7c-958108fe7dbc

$11.50.0.42618

@Windows XP Service Pack 3 (2600) BT_OTHER 0.0

 

When I try to adjust the volume, Im told I had a violation and it will now close. 

I even downloaded a hotfix from Microsoft, but windows update wont run. 

 

Any ideas? A similar topic on another site had similar issues, but the solution didnt work for me. 

 

Thanks in advance. 


Edited by jediknight36, 03 September 2013 - 01:02 AM.


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#2 LazyPotato

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Posted 03 September 2013 - 01:03 AM

That is why most of BC community suggests doing it with the help of an expert or a helper.

Combofix backs up files before deleting them. See in system restore points,any restore point created by CF?

if not,re-install the Windows.



#3 jediknight36

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Posted 03 September 2013 - 01:04 AM

That is why most of BC community suggests doing it with the help of an expert or a helper.

Combofix backs up files before deleting them. See in system restore points,any restore point created by CF?

if not,re-install the Windows.

Thanks, Ill double check. Ive run Combofix before, several times, and this hasnt happened. 



#4 LazyPotato

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Posted 03 September 2013 - 01:17 AM

It can corrupt some system files if ran by the average user



#5 jediknight36

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Posted 03 September 2013 - 01:20 AM

Thats what happened. Turns out that my "first" run wasnt, and the computer's owner got trigger happy with it. Sigh... Well, Ill try and patch it, but Im thinking format. Thanks LazyPotato!



#6 Budapest

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Posted 03 September 2013 - 02:22 AM

If you do not want to format I suggest you start here:

 

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/


The power of accurate observation is commonly called cynicism by those who haven't got it.

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#7 jediknight36

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Posted 03 September 2013 - 02:30 AM

Okie Dokie. I'll run this asap and post the log. I think the malware is gone, but so are many windows features

#8 hamluis

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Posted 03 September 2013 - 07:17 AM

Be sure to post the ComboFix log...in the forum reflecting the Prep Guide, not in this forum.

 

No DDS, HijackThis, or ComboFix logs should be posted in this forum. - BleepingComputer.com - http://www.bleepingcomputer.com/forums/forum-56/announcement-45-no-dds-hijackthis-or-combofix-logs-should-be-posted-in-this-forum/

 

Thanks :).

 

Louis



#9 jediknight36

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Posted 03 September 2013 - 08:10 PM

Ok, so do I link that here, or repost my question there?



#10 boopme

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Posted 03 September 2013 - 08:35 PM

MRL log here http://www.bleepingcomputer.com/forums/t/506620/lots-of-malware-post-combofix-no-sound-now/#entry3147593
 
 
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 2 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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